Service Management Analyst Newcastle £19,000 - £21,000 plus excellent benefits Please note: this is a 12-month fixed term contract Job Purpose: This is a position for an experienced service management analyst within an established team. The main duties include: updating and tracking incidents raised against the systems, logging and tracking change requests and the preparation of reports. Some basic technical tasks may also be required. What we can offer you: - Opportunity to join the global market leader in business process outsourcing. - In depth exposure to a high profile global venture. - Varied and challenging work. - Comprehensive benefits package - including 25 days holiday per annum and paid overtime. - Invaluable experience working with skilled team members. - Excellent training and development and career opportunities. Skills / Knowledge Requirements: - ITIL foundation level would be useful, but ITIL training will be given to the successful candidate if necessary - Good verbal and written communication skills are required as well as the ability to work in a team. Knowledge of Microsoft office products (Word, Excel) is required along with experience using an incident management tool. Some technical tasks may be undertaken, but full training would be given for these. If you join Accenture you can make great idea’s happen for some of the most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life. Accenture is an equal opportunities employer. To assist us in maintaining this please ensure you omit your date of birth information from any details you submit.
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