22 May 2007 10:36
Call it "SOA" for the gaming generation.
IBM on Monday introduced a three-dimensional video game that puts a businessperson in a virtual office with the task of constructing a more efficient company.
The game, called Innov8, is meant to address a lack of skills in understanding and improving a company's internal business processes.
Process improvement is a critical component of service-oriented architecture (SOA), a way of designing software as a series of interlinked, modular business services. The software for modelling and running this modular software is called business process management, or BPM.
Innov8 stems from a business school contest where students were asked to come up with good ways to educate business and IT people on BPM and SOA concepts, said Sandy Carter, vice president of SOA and WebSphere strategy and marketing.
"To get business and IT people [to understand BPM], you need to look at a simulator or game. It's the way people learn today — it has to be visual and they want to have fun. And the businesspeople said they like to compete," Carter said.
In the game, a person is given a series of tasks from the chief executive, including understanding a single business process, then finding the bottlenecks that slow it down.
Participants use a joystick to navigate around a virtual office where they can speak to other employees — say, in the call centre operation — and report back to executives.
In the end, workers are assessed with a score on how well they did.
IBM showed off a prototype of Innov8 at its Impact 2007 conference in Orlando, Florida, where software executives also introduced enhancements to SOA-related products and services.
Carter said she expects the first version of Innov8 to be done in September. IBM intends to make online versions for gaming environments such as Second Life, which will allow people to share scores and compete with people online.
A lack of skills in modular system design and process analysis is a problem for IBM, which is relying on its software business for the bulk of its earnings growth. Customers' knowledge of their business and technical environment is integral to sales of IBM's software and services, according to IBM.
When undertaking an SOA project, companies typically do a survey of their business processes and write software so that individual services, such as checking a customer's credit score, can be combined more easily with other processes.
Although IBM sells almost exclusively to business customers, its technology directors have heartily embraced virtual game environments. Over the past year, employees have been holding virtual meetings in Second Life, for example.
Other applications of immersive 3D gaming environments in business include design simulation of physical goods, such as cars, according to IBM executives.
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