But there's a real argument now about total cost of ownership, once you start adding up service, support, etc.
What support? I'm not making calls to Red Hat; I don't need to. I think that's propaganda...What about the cost of dealing with a virus? We don't have 'em. How about when we do have a problem, you don't have to send some guy to a corner of the building to find out what's going on -- he never leaves his desk, because everything's server-based. There's no doubt that what I'm doing is cheaper to operate. The analyst guys can say whatever they want.
The other thing is that if you look at productivity. If you put a bunch of stuff on people's desktops they don't need to do their job, chances are they're going to use it. I don't have that problem. If all you need is word processing, that's all you're going to have on your desktop, a word processor. It's not going to have Paint or PowerPoint. I tell you what, our hits to eBay went down greatly when not everybody had a Web browser. For somebody whose job is filling out forms all day, invoicing and exporting, why do they need a Web browser? The idea that if you have 2,000 terminals they all have to have a Web browser, that's crazy. It just creates distractions.
Have you heard anything from Microsoft since you started speaking out about them?
I got an apology today from a wants-to-be-anonymous Microsoft employee who heard me talk. He asked me if anyone ever apologised, because what happened to me sounded pretty rough to him, and I told him no. He said, "Well, I am. But we're nice guys." I'm sure they are. When a machine gets too big, it doesn't know when it's stepping on ants. But every once in a while, you step on a red ant.
Ernie Ball is pretty much known as a musician's buddy. How does it feel to be a technology guru, as well?
I think it's great for me to be a technology influence. It shows how ridiculous it is that I can get press because I switched to OpenOffice. And the reason why is because the myth has been built so big that you can't survive without Microsoft, so that somebody who does get by without Microsoft is a story.
It's just software. You have to figure out what you need to do within your organisation and then get the right stuff for that. And we're not a backwards organisation. We're progressive; we've won communications and design awards...The fact that I'm not sending my email through Outlook doesn't hinder us. It's just kind of funny. I'm speaking to a standing-room-only audience at a major technology show because I use a different piece of software -- that's hysterical.
You've pretty much gotten by with off-the-shelf software. Was it tough to find everything you needed in the open-source world?
Yeah, there are some things that are tough to find, like payroll software. We found something, and it works well. But the developers need to start writing the real-world applications people need to run a business...engineering, art and design tools, that kind of stuff...They're all trying to build servers that already exist and do a whole bunch of stuff that's already out there...I think there's a lot of room to not just create an alternative to Microsoft but really take the next step and do something new.
Any thoughts on SCO's claims on Linux?
I don't know the merits of the lawsuit, but I run their Unix and I'm taking it off that system. I just don't like the way it's being handled. I feel like I'm being threatened again.
They never said anything to me, and if I was smart, I probably wouldn't mention it. But I don't like how they're doing it. What they're doing is casting a shadow over the whole Linux community. Look, when you've got Windows 98 not being supported, NT not being supported, OS/2 not being supported -- if you're a decision maker in the IT field, you need to be able to look at Linux as something that's going to continue to be supported. It's a major consideration when you're making those decisions.
What if SCO wins?
There are too many what-ifs. What if they lose? What if IBM buys them? I really don't know, and I'll cross that bridge when I come to it. But I can't believe somebody really wants to claim ownership of Linux...it's not going to make me think twice.
You see, I'm not in this just to get free software. Number one, I don't think there's any such thing as free software. I think there's a cost in implementing all of it. How much of a cost depends on whom you talk to. Microsoft and some analysts will tell you about all the support calls and service problems. That's hysterical. Have they worked in my office? I can find out how many calls my guys have made to Red Hat, but I'm pretty sure the answer is none or close to it...It just doesn't crash as much as Windows. And I don't have to buy new computers every time they come out with a new release and abandon the old one.
Has Microsoft tried to win you back?
Microsoft is a growing business with $49bn in the bank. What do they care about me? If they cared about me, they wouldn't have approached me the way they did in the first place...And I'm glad they didn't try to get me back. I thank them for opening my eyes, because I'm definitely money ahead now and I'm definitely just as productive, and I don't have any problems communicating with my customers. So thank you, Microsoft.
Talkback
For the complete story go here:
http://news.com.com/2008-1082-5065859.html
What are his ideas about SCO?
How much money did he save by not going the Microsoft way (despite having to pay fines)?
Etc.
I am making the transtion to the linux world as we speak, I use full out pirated microsoft software due to my incapability to afford it. I am a single user who loves computers and I am a damn kid, I have no money! What do you want from me? Don't you think MS has enough cash yet? Can't they sell their software at reasonable prices? I have removed each and every aspect of microsoft from my system! I installed RedHat 9 and learned how to recompile my kernel (can't do that with windows!!!!!) to tailor it specifically to my computer's uses and needs! I have spent some time learning how to use the os and install specific driver support and yeah, its confusing but I blame microsoft for that, maybe if they'd let go of their hold on the industry, they started something great but they went the wrong way with it!
This reads like a case of sour grapes after being caught with the wrong number of licences. It beggers belief that the transistion was a breeze. A 'few proprietary applications' on top of a whole new OS doesn't sound like a breeze for the IT department.
I say well done!
Although Linux is a bit hard to move to from Windows and it does need a bit more software done for it. But it will all get there:)
If only it were that easy. Perhaps the guitar strings industry is one that doesn't have millions of dollars and hundreds of careers tied to an existing IT infrastructure. In most companies that have CEOs, the very idea of upgrading just the client load can be a year-long effort. Converting the back-end (servers and apps) that run the business to an alternate OS is a decision few companies could make without some serious contingency plans, lots of patient users and an unknown quantity of trucks containing sacks of cash. ($100K would be serious chump-change)
The story doesn't really say why Mr. Ball was humiliated by the experience. We shouldn't be humiliated by our own mistakes. Hopefully it wasn't just because he got caught with unlicensed software; a responsibility of his IT group.
The only way the transition was a breeze: If the abacuses would have really been a viable Plan B. But even with that, training required to roll-out 10,000 new abacus-based clients wouldn't be trivial.
All said, I think I would like to work for an IT group in the guitar strings industry.
Hey, Mr. Car Sales Guy who-doesn't-know-what-he-is-talking-about:
Chrysler uses Linux for car crash testing. Ferrari has been using Linux for 5 years for its email. There is a bank in Brazil with 12 million customers and 78,000 employees using Linux on a mainframe, Charles Schwab, Merril Lynch, Swiss Credit, etc., etc. are all using Linux. Suggest you do some research about who is doing what before you demonstrate your ignorance.
A very interesting story. I suspect that they will not be the last company to make the leap onto open source. Good for them. Perhaps this will help to force Microsoft into a review of its licensing policies and their subsequent enforcement.
Doesn't sound like they got treated badly at all, they had illegal software and they got caught! I am not really pro or anti Microsoft, both have a place in most businesses and both are too big to ignore. In my opinion any IT person who firmly plants themselve in one camp or the other is just blinkering themselves to a whole world of possibility.
Wonder who Anonymous works for? This is an appalling story of a arrogant monopolist consumed by its power and ego. Microsoft deserves no sympathy.
Lets face it, if only , as Ernie says, applications developers stuck with alternatives the despicable overweight monolistic arrogance of Microsoft would be whittled away.
They really don't care and act like a consumer business forcing unwanted product down the throats of consumers - and now apparently using the US courts to enforce unwanted upgrades! Bizarre!
Why can't people just continue to run the same old same old that worked fine - because Microsoft decides to deliberately disown and obsolete its own products while enforcing trick laws for more upgrade money. They don't deserve our business and their business strategy and its costs to customers should be hammered home in every available media.
Microsoft's disdain for its customers deserves to fail at every hurdle, and while their emloyees may be nice people Microsoft itself is a grasping stain on the computer industry, as its huge profits, cash mountain, attacks on competitors and giving software away to wipe out competition in each sector it enters shows. And also the greed for more.
A pox on the house of Microsoft for the damage its done to the IT business, and the regulators for putting government money behind these practices while failing to break up the monopolist. What a joke the US capitalist legal system is, you get the justice you can pay for, and even get them to pay you if you have enough money.
They are laughing at you, customer.
Not breaking it up was a huge missed opportunity but the money was always going to win in this system by buying off complainants in some way, threatening others and tieing up everything in technicalities rather than justice. This was an OJ verdict. A bit of equity was required rather than technical law. If "justice" won't help.........
Let's all do our bit by seeking alternatives and speading the word to those we advise the lessons of this story:
- that Microsoft is too expensive to buy, more expensive to maintain current, crashes a lot , is wide open to virus attacks and is using monolistic marketing to make all this even worse.
Otherwise its more of the same and un announced armed attacks on your offices where unused/obsolete copies of software on hand me down PCs may cost you your business.
Dan
I'm basically a cross-platform kind-of-guy... I do Windows, I do UNIX, and I do Linux.
My day-to-day is currently on Windows, but it won't always be like that. Heck, if I could start my own business tomorrow there wouldn't be one single copy of Windows running on any desktop, if I could help it. According to Mr. Ball, it sounds like maybe I could.
Yes, Windows tends to be easy... at least where hardware and basic usability are concerned. But have you ever tried to do anything complicated? If you can do it at all, you're picking through a bunch of menus and wizards and wishing on a star. Windows hides most of what's going on under the hood... great if you're a technophobe, not so great if you're trying to figure out why something isn't working the way you want it to. Windows has made great strides in stability... but it still acts flaky at times. And, it's expensive. Not just Windows, but all of the expensive applications you have to buy to complete your desktop.
Linux and Open Source in general, at it's heart, is not easy. But it's closing the gap and I think with Novell and IBM spearheading a move to the desktop (with Sun and Oracle as cheerleaders) it will close the gap a lot faster. It's empowering. It's cost-effective.
Maybe not cost-effective for big companies who already have a large investment in Windows... at least not in the short term. Long term? Who knows? I think Open Source will be key for Small Business and for start-ups.
Microsoft is not going away. There are still good ideas coming out of Redmond from time to time and there's a lot of wicked business savvy in that bunch. But they ARE going to lose market share one way or the other, and they might as well learn to compete through innovation rather than intimidation.