HP's services head steps up ladder

Daily Newsletters

Sign up to ZDNet UK's daily newsletter.

Q&A
Ann Livermore's job just got more interesting.

Livermore, who has been head of Hewlett-Packard's services unit for the past three years, earlier this month took on the added responsibilities of the company's high-end computing business.

Before the restructuring, designed partly to sell HP's range of products more effectively to large organisations, Livermore was in charge of a unit bringing in about $12bn (£6.7bn) of HP's roughly $73bn in revenue in its last fiscal year. Now she's the head of divisions that accounted for about $28bn.

Of course, this promotion to lead what HP calls its Technology Solutions Group still could be seen as small potatoes by Livermore. After all, she was viewed as a top candidate to take HP's chief executive post several years ago. But Livermore, a 22-year HP veteran who speaks with a hint of her native North Carolina accent, says losing that position to Carly Fiorina is "ancient history."

For now, Livermore says she's pleased to be leading HP's charge in areas such as business process outsourcing (BPO). The company recently entered this budding field, which involves farming out tasks such as payroll and invoice processing, by winning a contract with Procter & Gamble to handle finance and administration duties.

ZDNet UK sister site CNET News.com recently spoke with Livermore about the company's new structure, its BPO strategy and her own role at HP.

Q: Why the change in organisational structure?
A: The Technology Solutions Group will include a broader portfolio of businesses for HP. It includes our storage business, our server business, our software business and also our services business. A lot of the focus is on how do we continue to drive market share and leadership in each of the individual categories and yet at the same time how do we take advantage of the power of our portfolio when we are competing against some of our more focused competitors who might not have the strength and capabilities of HP.

It sounds a little bit like IBM's strategy. They are trying to market themselves as if they are able to do everything at once.
HP is definitely not trying to be like IBM. We want to position ourselves as a different kind of player, a different kind of partner in the industry. I think one of the big differences is around our partnerships with systems integrators and software companies. If you look at the way HP partners with Microsoft, with BEA, with Oracle, with Accenture, with Deloitte, it is very different than IBM would. And we believe that the power of those partnerships is a big differentiator for us in the market. The sales organisations in all those companies are working along with HP, and we are both generating business for each other. So if you think of the power of the R&D investment or the power of the sales investment when you are working with those kind of companies, it is tremendously different.

Post your comment

In order to post a comment you need to be registered and logged in.

You can also log in with Facebook. Log in or create your ZDNet UK account below

  • Login

Will not be displayed with your comment

By signing up for this service, you indicate that you agree to our Terms and Conditions and have read and understood our Privacy Policy. Questions about membership? Find the answers in the Community FAQ

Get ZDNet UK's daily newsletter

Enter your email address to sign up

ZDNet UK Live

BrownieBoy

> I'm told it's somewhat annoying when people have their Macs stolen > and Apple stores treat the thief as the owner, but there you go. Ouch,...

43 minutes ago by BrownieBoy on AMD Ultrathins to challenge Intel Ultrabooks
Moley

@kevinmchapman. OK, I acknowledge that 'most' was a gratuitous throwaway comment as an afterthought and too presumptuous. As to proof, as you...

5 hours ago by Moley on A tale of two distros: Ubuntu and Linux Mint
Jack Schofield

@BrownieBoy > Works really well for thieves.... >> Nice attempt to deflect the argument by tossing in a point that's totally >> irrelevant, even...

6 hours ago by Jack Schofield on AMD Ultrathins to challenge Intel Ultrabooks
raskolnikof

fantastic that the so called piracy bills have been withdrawn. however, these anti-democracy supporters are still in the shadows so lets be alert...

7 hours ago by raskolnikof on SOPA, Protect IP support wavers in face of online protest
Tony Douglas

Please God no; teach them anything you like - thinking rationally, the uses and misuses of data, what data is and what it's not - but leave the...

9 hours ago by Tony Douglas via Facebook on Kids are the future. Teach ’em to code.
BrownieBoy

@Jack, > Works really well for thieves.... Nice attempt to deflect the argument by tossing in a point that's totally irrelevant, even it were...

24 hours ago by BrownieBoy on AMD Ultrathins to challenge Intel Ultrabooks
bootlegger

Make that 13 people now - I got refused today at Manchester airport. I thought I was up to date on this legislation - I knew of the EU ruling from...

1 day ago by bootlegger on UK airport body scans will not be opt out
tinycg

Don't forget to check out apps like GoodReader or SlideShark either, they're indispensible for people on the go in presentation situations. Best...

1 day ago by tinycg on Four top iPad apps for people on the move
TerryRK

Well it seems there is something a number of us agree on. Why is the Ubuntu Unity launcher so ugly? I thought perhaps it was something to do with...

1 day ago by TerryRK on A tale of two distros: Ubuntu and Linux Mint
Freebies202

Duplicate comments are not made intentionally. Its very good to know that now you are keeping check on this problem because sometimes a commenter...

2 days ago by Freebies202 on Microsoft fixes blog comments, speeds up blogs with open source
kevinmchapman

"the very significant number of users" and "many (most) of us" - you have no evidence for these statements. It is a fact that most users are saying...

2 days ago by kevinmchapman on A tale of two distros: Ubuntu and Linux Mint
Marg Menzies Harrison

Another grammar faux pas is the improper use of "you". When sitting down down in a restaurant, for example, I get cringe when the waitress...

2 days ago by Marg Menzies Harrison via Facebook on 10 flagrant grammar mistakes that make you look stupid
zdnetukuser

And NOW, folks, for Canonical's next trick... Kubuntu is late. Here's a pencil. Draw your own conclusions. cf.:...

2 days ago by zdnetukuser on Linux Minterface
Moley

@kevinmchapman. The discussion here reflects the very significant number of users who really do like the traditional menu system and who wish to...

2 days ago by Moley on A tale of two distros: Ubuntu and Linux Mint
kevinmchapman

Er, no... It is an efficient means of finding the application/file/setting you need in one place. The icons are a simply a fallback for when you...

2 days ago by kevinmchapman on A tale of two distros: Ubuntu and Linux Mint
TerryRK

Isn't the provision of a text based search an admission by the developers that the mass of icons approach does not work? I don't need to use a...

2 days ago by TerryRK on A tale of two distros: Ubuntu and Linux Mint
kevinmchapman

"Unity and GNOME 3 both abandon the old text-based cascading menus in favour of a graphical icon-driven system." Point truly missed. Both use a...

2 days ago by kevinmchapman on A tale of two distros: Ubuntu and Linux Mint
TerryRK

whs001 - Thank you, I'm glad you liked the article. I absolutely agree with you on your first point. I should perhaps have made it clearer that...

2 days ago by TerryRK on A tale of two distros: Ubuntu and Linux Mint
Dennis Nilsson

If we allow corporate interest to dictate the way our government circumvents due process against foreign entities then we should accept the same...

3 days ago by Dennis Nilsson via Facebook on ACTA stumbles in Germany
GHar123

I totally dislike pirating of works, I fear that artists will be deterred from creating works if they think that they are going to get ripped off....

3 days ago by GHar123 on ACTA stumbles in Germany