Customer relationship management (CRM) may be down but it's not quite out. Despite many deployments failing to live up to expectations, companies are still interested in the potential of the technology to improve their sales operations according to research from ZDNet UK.
The latest quarterly IT Priorities survey of around 200 UK IT managers showed although CRM has suffered from bad press and declining sales over the last two years, IT professionals are still interested in the potential of the software and view it as an immediate priority for their business.
Given the number of serious security threats over the summer it's no surprise that viruses were also seen as an area of significant urgency. In the longer term, network security and authentication were also serious issues.
Other technologies identified by the research as being of pressing importance included mobile wireless, desktop hardware and content management systems.
The IT Priorities Research Programme is ZDNet UK's way of staying in touch with the technology plans of UK organisations. It is designed to provide a snapshot of the technologies expected to be important to organisations now, in the next 12 months, and in 24 months.
As well as providing Special Reports covering the latest trends and movements around a particular priority, IT Priorities Toolkits contain a comprehensive resource of analysis, whitepapers and features covering almost every aspect of a technology or issue.
Overall the research revealed IT professionals see an eclectic mix of disruptive and fairly innocuous technologies being important over the next two years including Web services, Tablet PCs, wireless LANs, directory services, content management and intranets.
In order to post a comment you need to be registered and logged in
Log in or create your ZDNet UK account below
By signing up for this service, you indicate that you agree to our Terms and Conditions and have read and understood our Privacy Policy. Questions about membership? Find the answers in the Membership FAQ
You are quite right. HDS has not been marketing their products well. USPV is miles ahead in terms of ease of use and technology on enterprise...
2 hours ago by sgardia on Will the SUN set on Hitachi Data Systems OEM relationship?
Fedora is the same way as well. The yum update system uses "presto" which shrinks the amount of data needed for download. It's a great system....
13 hours ago by apexwm on Can you believe it - 2765 kB will be freed?
Updated ID cards considered for 2012: [zdnet.co.uk] The government is considering introducing a new generation of ID... http://dlvr.it/KpBZ
14 hours ago on Twitter by cybfor Google, Viacom trade blows in YouTube copyright spat: [zdnet.co.uk] Google and the US media giant Viacom have issued... http://dlvr.it/Knht
15 hours ago on Twitter by cybfor Be sure to include an audio option - eg. a beep tone - to intensify and reiterate the action. This will greatly benefit some consumers and give...
15 hours ago by CIMITL Data disposal is really important to get right. There are standards set by UK and US federal governments to ensure that data is kept secure. If...
16 hours ago by DataSecurityUK Online Fiber Optic Certification Join a talented group of professionals, who are dedicated to Fiber Optic Networking technology. The online course...
18 hours ago by chaycon1 on BT launches 40Mbps fibre-based broadband Online Fiber Optic Certification Join a talented group of professionals, who are dedicated to Fiber Optic Networking technology. The online course...
18 hours ago by chaycon1 on Google to build gigabit broadband to the home
Hi Dava, I'm glad to hear from you, and glad that you see things from the other side. I think that is the most important point of the whole...
18 hours ago by J.A. Watson on Ubuntu 10.04 (Lucid Lynx) and the Latest Tempest
please please please please please please kill that spam bot.
18 hours ago by dava4444 on ZDNet UK: faster, smarter, still IT all the way it didn't post the link it's 'Ubuntu 10.04 Lucid Lynx Beta-1 First Look' on youtube :) Dava
21 hours ago by dava4444 on Ubuntu 10.04 (Lucid Lynx) and the Latest Tempest Hi James I disagree, Ubuntu needs a GUI update and this one IMO is quite good. your pics show a low res. here's a high res. on YouTube* The...
22 hours ago by dava4444 on Ubuntu 10.04 (Lucid Lynx) and the Latest Tempest Hi any news on the comment bot? knocking me back from my own blog is a bit cheeky lol *Mulder to Scully* "I think it has an agenda.." I know, I...
23 hours ago by dava4444 on ZDNet UK: faster, smarter, still IT all the way if you look at the Brentwood exchange on samknows it servers 21,000 residential propertiesm, Lowestoft serves 31,000! Come on BT sort yourselves...
23 hours ago by benny boy on BT fibre broadband coming to 69 more towns
[programming] H.264 - a sting in the tail http://reddit.com/bfu4q [zdnet.co.uk]
1 day ago on Twitter by pbreddit
H.264 - a sting in the tail [programming] 13 points, submitted by zigzag [zdnet.co.uk] http://reddit.com/bfu4q
1 day ago on Twitter by reddit Malware infects second Vodafone HTC phone: [zdnet.co.uk] A second Android-based HTC Magic from Vodafone has been... http://dlvr.it/KhKx
1 day ago on Twitter by cybfor
Chatter preview http://www.zdnet.co.uk/news/application-development/2010/03/17/salesforce-opens-up-chatter-developer-preview-40088348/
1 day ago on Twitter by miyabi81For multi-store outlets, including retail, banking, grocery, gas, hospitality, convenience stores and others, reducing (or avoiding) the cost of in-store system support and maintenance while maintaining compliance with PCI and other requirements has become a strategic challenge.
Speaker: Dr. Chenxi Wang, Principal Analyst, Security and Risk Management, Forrester Research, Inc. As Enterprises are increasingly connected to the Internet and as hard organizational boundaries are fast disappearing, security professionals are facing fresh challenges in Enterprise computing.
This tutorial is for new MindManager users and teaches you how to get started, by creating maps, reading maps and organizing your information.
