Dell recalls over four million power adaptors

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NEWS

About 4.4 million AC adapters sold worldwide with Dell notebooks between September 1998 and February 2002 were recalled on Friday because of a risk of overheating, which could lead to a fire or electrical shock, according to Dell.

Dell has received seven reports of incidents involving the AC adapters overheating, but no injuries were reported, the government agency said.

The recall covers adapters used with some Dell Latitude, Precision and Inspiron notebook computers and have the word "DELL" as well as "P/N 9364U," P/N 7832D" or "P/N 4983D" written on the back, the CPSC said. They were included in computers sold between September 1998 and February 2002 and were also sold separately. The CPSC said not all adapters listed are being recalled so consumers should contact the company -- or visit this site -- to determine if their equipment is affected. The power adapters were manufactured by Delta Electronics.

Consumers who have recalled adapters will receive a free replacement. Consumers can contact Dell customer support on 0870 0106935, via the Internet at www.delladapterprogram.com, or indeed by post at Dell Inc., Attn: Adapter Program, 9701 Metric Blvd., Austin, TX 78758.

The company has faced problems with its power adapters before. In July, Dell offered to replace power adapter cords sold with some 38,000 notebooks. Arizona based Mobility Electronics manufactured that product.

Reuters contributed to this story.

Talkback

It is sure bad policy to find out your adapters are recalled by reading and worth of mouth. I have three of them and had two go bad and Dell never told me they were on recall or bothered to notify me. I even paid for one adapter to me replaced from malfunctioning and they still never had the courtesy to ask me if I had a port replicator for my Inspiron 5000e and the replacement was bad. Finally got replacement for the laptop but found out by accident from a friend that they still had other adapters that were bad. When I called them they are sending a replacement for my replicator. But not until I called.

via Facebook 9 October, 2004 04:13
Reply

oh dear

via Facebook 10 October, 2004 19:16
Reply

Mine is one of the batch affected. I'd rather a company came clean than be left to run the risk of fire. Thanks Dell. This confirms that it's better to buy from a company with integrity.
John

via Facebook 11 October, 2004 11:04
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