Keeping Microsoft ahead of the pack

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Q&A

For years, Bill Gates has been trumpeting software's ascent from the lowly PC to everything from mobile phones to home entertainment.

Undoubtedly, that move is already taking place. But it's unclear whether Microsoft's dominance in the computer industry will carry over to new consumer-oriented markets, or whether rivals such as Google and Apple will ultimately gain the upper hand.

In an interview just ahead of his farewell speech on Sunday at this year's Consumer Electronics Show, Gates spoke about competitors, the future of DVD and why all of those seamless connections between digital devices exist only in keynote speeches.

Q: One of the themes, this year and every year, is about how consumers want access to their media wherever they are and on whatever device, seamlessly. It always seems that the seamless piece is what's really hard and where the experience tends to fall short of what we see in demos and keynotes.
A: I'd say the most important step is that you use the cloud so that, if you have licensed a piece of music, if you buy a new phone, it's there; if you buy a new PC, it's there.

Making the user move things between devices has been one of the downfalls. If we just allow them to be in the cloud, then, any time you say who you are, you are connecting up to all of the content, no matter where it came from.

In five years, where will Microsoft need to be in order to have met the challenges from companies like Apple and Google?
Apple is a competitor and partner we've had for a long time. It was only three years after I started Microsoft that I went over to Apple and did Applesoft Basic for the Apple II and Office for the Mac as a product.

But there were a couple of years in there where they were less of a competitor than they are today.
Well, they were almost dead for a couple of years in there. Yeah, it's a very competitive space. We've got to advance our platform. Windows really succeeded because we had a greater breadth of software available on it.

Now, when we think Windows, we think Windows Live, Windows on the phone. We have to keep it as the leading platform. We obviously have a lot of strengths with our development tools and our strengths in the business area. We're doing some breakthrough work in the cloud and with natural user interface.

I love the fact that it is so competitive. Google is ahead in advertising. Apple is ahead in music devices. There's room for us to be successful.

Are there specific things that need to change about the company's products or culture?
Remember: it's all about software. So why are we talking about those companies? There are very few companies that understand software. The phone is becoming about software, the TV experience is becoming about software. Our bet goes back to the founding of the company — that software is going to be at the centre [of things]. It really is coming true.

I think the core of who we are and what we do [is] believing in a platform. We're better positioned than anyone. Do we have to continue to work on our advertising scale and our search and some usability things in our music products? You bet. But that all comes off the core of being a company with the best research group, by far, of any software company, and a breadth of talent that everyone is envious of.

Does Warner's move to support Blu-ray exclusively mean that HD DVD is dead? If so, what does it mean for Microsoft? Obviously, you've been a big supporter of HD DVD.
The last studio announcement was Paramount going exclusively to HD DVD, so there's been some back and forth. It's kind of a classic format war. You have to think of what we are doing with our HD-interactive software as being actually neutral to any of these platforms.

The third platform, which I don't think anybody would dispute will win in the long run, is…

Talkback

Ms is already dead to consumers. How about ZERO successes with consumers since 1995? Huge launches for zero results including: MSN ISP, MSN search, Talking Barney's, Home Networking, WMA music stores, WMP movie stores, Win Mobile, Tablets, Home Media Extender, backing HD DVD and last year's attempt to sell home servers ... and the biggest failure of all? XBox - $15 billion in the hole after 7 years and still third ...

jbelkin 9 January, 2008 18:57
Reply

They aren't really ahead of the pack at all these days.

Ooh, they are big... you can't deny that, but not leading in any way shape or form.

The thing is these days is that they tend to follow.

Someone announces a product and then a few weeks later Microsoft "leaks" a press release saying we were actually working on that... and if you can wait a couple of years you can get it from us, the market leaders, but don't buy xyzzy's product coz it stinks and isn't from the market leader.

Well, you know what, that FUD just don't work no more. The emperor has been seen without clothes and most just laugh these days.

I mean it's nice that Bill is getting out and all that to do his philanthropic stuff but I think even he saw the writing on the wall when he first announced his retirement. It's nice that he gets his moment in the spotlight but, honestly, here is a visionary who had to go back and write a chapter in his big visionary book to cover the internet after he completely missed it the first time...

Just need Ballmer to leave now and perhaps Microsoft can actually achieve something

John Molloy 9 January, 2008 20:53
Reply

Microsoft started out behind and remain so. Apple innovates, Microsoft imitates. They buy up companies and claim their IP, turning it into a Microsoft product. People are getting smarter and are looking beyond MS products for solutions. I started using windows in 1991, after 10 years with Commodore, and then switched to Linux in 2001 and am convinced that I made the right move.

ator1940 10 January, 2008 04:29
Reply

The tenor of Gates' remarks is more akin a futurist, than that of a MS salesman. Maybe he realises that his employees are not able to deliver what he envisages. With all the resources available to them, Redmond is simply not able to innovate. Some examples being zoho and edeskonline (both are free in-the-cloud competitors to the pricey alternative of Windows LIVE).

Sanjiv@Swarup.info 13 January, 2008 06:14
Reply

And all the mice have made better slicker products :)

eg opensource, linux, apache, mysql, gpl...

Then along came Google and then the Elephant wakes up and tries to move fast ... Just abit too late though as the Ark is sailing away :-)

1000270967 13 January, 2008 09:53
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