Interactive TV: It's watching you

Daily Newsletters

Sign up to ZDNet UK's daily newsletter.

NEWS
Privacy advocates warned consumers Tuesday of burgeoning dangers posed by the interactive TV industry, where companies are planning to collect massive amounts of personal data. According to a report released Tuesday from the nonprofit Center for Digital Democracy, a raft of companies with interests in the interactive TV industry are creating technology to suck up data on viewers to better target advertisements or personalise programming -- despite a lack of privacy safeguards. Companies such as Microsoft, AT&T, Liberty Media, News Corporation, AC Nielsen, Gemstar, Procter & Gamble and Young & Rubicam are among those developing software or investing in technology that can monitor consumer behaviour through interactive set-top boxes and personal video recorders, according to the report. "Through the development of hardware and software, [many] companies are creating a new TV infrastructure in the United States that will engage in unprecedented data collection, along with new -- and potentially deceptive--marketing practices," Jeff Chester, executive director of the CDD, said in a statement. Consumer profiling has yet to take off commercially on the Internet, where companies such as DoubleClick have been hatching similar plans without success for years. Nevertheless, as TV and the Internet meld within new devices, privacy advocates warn that such technology is poised to become a keyhole into the living room, offering marketers and others the potential for an uninvited glimpse of viewer lifestyles and habits. Such data is expected to be a gold mine for technology providers, cable operators and TV programmers, which plan to sell targeted advertising to individual homes. AT&T, for example, plans to conduct a test of interactive television advertising later this year by installing software in the homes of 30,000 of its digital customers in Colorado. The test will allow marketers to target ads to individual households, according to the report. AT&T said the test will let the company use information on a household's demographics to send relevant messages from advertisers. For example, a household with a child may get a car commercial for a family car versus an ad for a sports car. This way, "advertisers get more return on the messaging", said Tracy Baumgartner, a spokeswoman for AT&T Broadband. Addressing privacy concerns of such a test, she said that before the trial starts AT&T will send a letter to digital customers outlining the test and giving them the option to not participate. "The key thing is AT&T broadband is concerned about customer privacy, and as we're looking at new interactive services, we're looking at them with customer privacy in mind," she said. "Right now, we're looking at three things: can you technologically do this, and what do customers [think] and advertisers think?" Similar targeting and data collection is already under way. OpenTV announced a deal earlier this month with Predictive Networks, a marketing technology company, to begin building OpenTV's operating system for set-top boxes that incorporates profiling software. In this case, Predictive said that its software does not associate personally identifiable information such as name and address with viewing habits. Many such companies base their plans on consumers' approval to be tracked. But the report states that many others will neglect to give consumers proper notice of data-gathering practices or give them the right to opt out. In its report, the CDD is calling for legal protections for consumers, including extending provisions in the Cable Communications Policy Act of 1984, which shields consumers from the collection and use of viewing habits without permission over cable TV. An extension would include protections for consumers using satellite and telephone-based systems for interactive TV. The group also recommends that interactive TV manufacturers build privacy protections into their products. Other privacy groups have decried interactive TV technology for privacy concerns. In March, the Denver-based Privacy Foundation released a report criticising digital set-top provider TiVo for misleading consumers about its data-gathering practices. The company had said that it monitors consumer behaviors but does not connect personally identifiable information to the data. Privacy advocates said such practices deserve more scrutiny. "The American public is not being given an opportunity to decide whether such technology and interactive advertising campaigns should be permitted to enter their homes," Chester said.

Post your comment

In order to post a comment you need to be registered and logged in.

You can also log in with Facebook. Log in or create your ZDNet UK account below

  • Login

Will not be displayed with your comment

By signing up for this service, you indicate that you agree to our Terms and Conditions and have read and understood our Privacy Policy. Questions about membership? Find the answers in the Community FAQ

Get ZDNet UK's daily newsletter

Enter your email address to sign up

ZDNet UK Live

tinycg

Don't forget to check out apps like GoodReader or SlideShark either, they're indispensible for people on the go in presentation situations. Best...

2 hours ago by tinycg on Four top iPad apps for people on the move
TerryRK

Well it seems there is something a number of us agree on. Why is the Ubuntu Unity launcher so ugly? I thought perhaps it was something to do with...

7 hours ago by TerryRK on A tale of two distros: Ubuntu and Linux Mint
Freebies202

Duplicate comments are not made intentionally. Its very good to know that now you are keeping check on this problem because sometimes a commenter...

16 hours ago by Freebies202 on Microsoft fixes blog comments, speeds up blogs with open source
kevinmchapman

"the very significant number of users" and "many (most) of us" - you have no evidence for these statements. It is a fact that most users are saying...

1 day ago by kevinmchapman on A tale of two distros: Ubuntu and Linux Mint
Marg Menzies Harrison

Another grammar faux pas is the improper use of "you". When sitting down down in a restaurant, for example, I get cringe when the waitress...

1 day ago by Marg Menzies Harrison via Facebook on 10 flagrant grammar mistakes that make you look stupid
zdnetukuser

And NOW, folks, for Canonical's next trick... Kubuntu is late. Here's a pencil. Draw your own conclusions. cf.:...

1 day ago by zdnetukuser on Linux Minterface
Moley

@kevinmchapman. The discussion here reflects the very significant number of users who really do like the traditional menu system and who wish to...

1 day ago by Moley on A tale of two distros: Ubuntu and Linux Mint
kevinmchapman

Er, no... It is an efficient means of finding the application/file/setting you need in one place. The icons are a simply a fallback for when you...

1 day ago by kevinmchapman on A tale of two distros: Ubuntu and Linux Mint
TerryRK

Isn't the provision of a text based search an admission by the developers that the mass of icons approach does not work? I don't need to use a...

1 day ago by TerryRK on A tale of two distros: Ubuntu and Linux Mint
kevinmchapman

"Unity and GNOME 3 both abandon the old text-based cascading menus in favour of a graphical icon-driven system." Point truly missed. Both use a...

1 day ago by kevinmchapman on A tale of two distros: Ubuntu and Linux Mint
TerryRK

whs001 - Thank you, I'm glad you liked the article. I absolutely agree with you on your first point. I should perhaps have made it clearer that...

1 day ago by TerryRK on A tale of two distros: Ubuntu and Linux Mint
Dennis Nilsson

If we allow corporate interest to dictate the way our government circumvents due process against foreign entities then we should accept the same...

1 day ago by Dennis Nilsson via Facebook on ACTA stumbles in Germany
GHar123

I totally dislike pirating of works, I fear that artists will be deterred from creating works if they think that they are going to get ripped off....

1 day ago by GHar123 on ACTA stumbles in Germany
JCB33

How dare film makers, artists or anybody that invests in creativity stop us pirating their works for free. I want to be able to walk into my local...

2 days ago by JCB33 on ACTA stumbles in Germany
Moley

@GrueMaster. I prefer horses for courses rather than one size fits all. I, and I suspect most other computer users, do not really wish to have...

2 days ago by Moley on A tale of two distros: Ubuntu and Linux Mint
greycynic

The product that scares me every time I have to use it is the Office 2007 version of Excel. The first bug that I found was applying the median...

2 days ago by greycynic on Ten flawed products that derail productivity
GrueMaster

Nice review and very informative. One thing I'd like to add (in reply to whs001's 1st question), the main reason to have the same interface from...

2 days ago by GrueMaster on A tale of two distros: Ubuntu and Linux Mint
Frederick Wrigley

I'be been using Mint 12 since the RC came out, and I am far more happy with the Cinnamon, the Mate, and, yes (with extensions), theGnome 3...

2 days ago by Frederick Wrigley via Facebook on A tale of two distros: Ubuntu and Linux Mint
bdantas

Excellent article. One small correction, though--although a fresh installation of Linux Mint 12 will, indeed, provide the user with a version of...

2 days ago by bdantas on A tale of two distros: Ubuntu and Linux Mint
Alan Ralph

In related news, the ISPs club together to get the members of the Home Affairs Select Committee (ya goofed on that part, ZDNet UK) copies of "The...

2 days ago by Alan Ralph via Facebook on MPs urge ISPs to take down terrorist material