Capital One takes online banking offline

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A Web site upgrade left Capital One credit card customers unable to access their accounts online for all of last week.

Customers trying to log on and check their account details were instead met with a downtime page which said that the bank was updating that section of the site.

A spokesman said: "We have withdrawn this element of our service whilst maintenance and testing work is being completed. We expect this part of our service to return to normal in the near future."

The service has now returned to normal.

During the period of downtime Capital One's product information and account application services was still available on the site and customers could access their account details over the telephone.

But one disgruntled Capital One customer who contacted ZDNet UK sister site silicon.com after being unable to access his account described the unavailability as a "disaster".

"I will be cancelling my card, that's for sure. If they can't keep their Web site up, I will lose all faith in their security and integrity," he said.

Talkback

Whoever claimed they would be canceling their card due to a temporary disruption of online services may perhaps deserve experiencing identity theft or fraudulent charges. I think Capital One's decision to take services offline may be wise when trying to update and improve services.

What the hapless customer may not realize is that we are not often made aware of the security issues companies face. Take T-Mobile for example. Though they knew months before admission of someone getting account information, they failed to tell their customers or try to safeguard them. To avoid creating a scare and maintain profits, the public is kept in blissful ignorance. Also, as services are being updated, it may leave security breaches open to hackers. I would rather lose service for a short while then risk significant damage to my account or access to my personal data.

via Facebook 3 February, 2005 21:38
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