PayPal refunds customers after technical glitch

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The eBay-owned online payments service, PayPal, has refunded some of its UK customers after their bank accounts were accidentally debited twice on some transactions.

"Due to a technical error on Monday 24 and Tuesday 25 July, some PayPal account holders experienced duplicate credit or debit transactions on their accounts.  This affected less than 1 percent of PayPal UK customers," the company said in a statement on Tuesday.

According to the statement, the technical error has now been resolved. PayPal said it has already refunded those who lost out, and "corrected accounts for transactions that were credited twice to bank accounts".

Customers whose accounts were over-credited, rather than over-debited, might be pleased to learn that PayPal is "not debiting users' bank accounts to correct the overpayment".

Although PayPal is best known as the most popular payment service for eBay customers, a recent deal between Yahoo and eBay looks set to extend its reach in the world of e-commerce.

Users of the service who are concerned that they may have been charged twice for transactions can call a dedicated hotline on 08707 307 191.

Talkback

Hi

Paypal has not made amends to errors on my account. I


I was one of the many people who had transactions take twice from their bank accounts. In my case one sum of £23.01 and another of £18.50.

I have so far received the sum of £23.01 back into my bank account. The sum of £18.50 has so far failed to appear on my Paypal history and has therefore not been credited to me for payment into my bank account.

I have now emailed Paypal on four occasions without response. I have also spoken to two people at Paypal on the dedicated number listed and explained the situation to them. They promised me faithfully that they would remedy the situation. To date there has beeb no such payment made.

Paypal. Don't make me laugh. More useless than a chocolate fire guard.

Paul

via Facebook 11 August, 2006 15:07
Reply

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