AMD systems thrown by XP SP3 update

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Owners of some AMD-based computers are finding that the move to Windows XP Service Pack 3 has sent their systems into an endless reboot cycle.

"While the root cause of this issue is complex, it results from OEMs improperly placing a Windows XP image created for an Intel-based computer onto machines with non-Intel chipsets," Microsoft said in a statement. "Microsoft issued guidance to OEMs advising them to only load Windows XP images onto like hardware in 2004."

The issue was noted late last week on Microsoft forums and by others, including ZDNet's Mary Jo Foley. Those with a problem are encouraged to contact Microsoft's customer support.

The reboot cycle glitch is the latest hiccup for Microsoft with the service pack update. The company had to delay the release of the XP update after discovering at the 11th hour an incompatibility with Microsoft Dynamics Retail Management System, a retail chain management program for small and medium-sized businesses.

With that issue, customers running Dynamics Retail Management System could face data loss if they run it in conjunction with SP3.

After delaying the release of XP SP3 because of the issue, Microsoft finally made the OS update available last week, after creating a filter to ensure that those running Dynamics RMS did not get offered XP SP3.

Talkback

Although the cause of the problem is the use of OEM installtion disks intended for Intel computers on AMD computers, either by OEM's or by individuals using unsuitable branded OEM installation disks, Microsoft have known about this issue since 2004.

Clearly these faulty computer installations will still be around in significant numbers and, knowing this, Microsoft should have provided a simple work around to overcome the problem, not least in their own interests since they will now be heavily criticised anyway, notwithstanding that the original sin isn't actually theirs.

Microsoft's advice in kb888372 is only of value if the problem is known to the invidual (unlikely in most instances) before attempting an SP3 update since after a failed update to SP3, access to the computer, even in safe mode, appears to be impossible.

For those with a little (or a lot) more skill, it may be possible to effect a repair using the Console, Ultimate Boot Disk or similar. Maybe even using a Live Linux disk - something I have done to effect a repair or recovery on a number of occasions.

As I understand it, the problem is exacerbated by a change in the name of the AMD driver whereby SP3 only sees, recognises and updates the inappropriate Intel driver, which shouldn't even be on the computer, hence it installs and configures the updated Intel driver(s) without recognising and updating the AMD driver(s). Clearly a big no no!

In conclusion, Microsoft appear to have slipped up badly notwithstanding that they have previously pointed out to OEM's the error of their ways. Microsoft had the knowledge to have ensured that SP3 recognised these particular systems and installed correctly .

Moley 13 May, 2008 21:10
Reply

I installed XP SP3 on my Lifebook S2110, which has an AMD Turion 64 CPU, with no problems. Whew. After what I have been through with Vista on the Lifebook S6510 (and the S2110, for that matter, although not as much), I would have been really unhappy if SP3 had caused problems.

I wish that I could say that I am surprised and/or disappointed to hear that Microsoft knew about this potential problem, and probably could have figured out a way around it, yet they neither made the situation much more obvious nor made the effort of resolve it. Unfortunately, I am neither - about all I can say is that I am disgusted, as usual.

J.A. Watson 14 May, 2008 08:21
Reply

I have a Shuttle computer (2002), very noisy, with an AMD Athlon 2700+ processor. I now only keep and use it as a legacy computer because of the huge amount of structured data on it. The XP installation disk is a gold holographed OEM pre SP1 disk. Over time, I have updated via SP1, SP2 and Windows Update from a clean install in Octber 2004.

Notwithstanding the offending registry entry and the presence of Intelppm.sys, I have previously managed to update to last Beta of SP3 without any problems. I therefore wonder if there has been any change in the Release Candidate of SP3 (a different files size) which has caused the much reported problems since there were no reports of these problems from the Beta releases of SP3 so far as know.

Comparative SP3 executive file sizes:- Latest Beta - 315 Mb, Download Release - 342 Mb, Executable File on the CD Release Version - 316 Mb.

There has been a suggestion, not actually verified, that using the CD Release Version has not caused any problems.

Moley 14 May, 2008 13:17
Reply

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