Your experience and technology credentials alone might make you a strong candidate for an IT manager position, but the chief information officer may be looking for something more. Playing up certain non-technical attributes can help you stand out from the competition and turn the hiring decision-makers in your favour.
There will probably be similar CVs to yours from at least 20 other applicants on the CIO's desk. The 10 traits listed below extend beyond the required skills and can help set you apart from other candidates. As you review the list, pull out your CV and try to identify work and project examples that tie in to these traits so that you can introduce these added skills in covering letters and during interviews.
1. A self-starter attitude
CIOs want employees who take the initiative and want to do a good job. Being proactive is an excellent trait, as long as it's consistent with the mission.
2. Adaptability to change
The IT world is constantly changing, and those who are adaptable tend to achieve more. Managers need employees who can adapt to change and maintain high levels of productivity, even in uncertain times.
3. Appreciation for good customer service
People who understand the importance of client service know that clients, or users, are the reason they have an IT career. They also know how to take precautions when working on issues that can cause downtime and loss of productivity.
4. Team player
Too many excellent technicians lose their value to an organisation when they can't work effectively in a team environment. Demonstrating an ability to work successfully with mixed teams of IT staff and users is a tangible asset.
5. Proven commitment
CIOs want people that will go the extra mile when called on to take care of a situation — those who will do what it takes to succeed individually and for the team. True performers come through under pressure.
6. A strong desire to achieve
It's hard to teach people to want to succeed if they don't already have the desire. Having such a desire puts an emphasis on getting important issues resolved, and CIOs need people who know when a situation calls for all hands on deck.
7. Problem-solving skills
Putting out fires is a big part of any IT manager's role, and competence doesn't necessarily mean a manager has to have all the answers. Good managers are willing to work hard to find answers and enjoy the challenges that land on their desks.
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8. Solid communication skills
Having the ability to communicate effectively with others is necessary in most IT management roles. IT managers communicate with everyone these days — from the CIO to the internal user to the external client. Strong verbal and written communication skills can set you apart from many of your peers.
9. Strong follow-up skills
Nothing is more frustrating for a CIO than to have a manager drop the ball by not following up on a commitment or issue. It probably harms the credibility of the IT organisation more than anything else. The ability to follow up shows commitment and an understanding of client service.
10. Low maintenance
CIOs want managers who can operate individually and solve problems and who won't create unneeded personnel or workplace issues. No CIO wants a manager tapping them on the shoulder all day, double-checking things and seeking help. The manager who requires minimal direction and who can deal with issues while ensuring that the appropriate steps are being taken is a valuable asset.
