'Melissa' virus infections escalate

Daily Newsletters

Sign up to ZDNet UK's daily newsletter.

NEWS
After hobbling computer industry heavyweights such as Microsoft, Intel and Lucent Technologies on Friday, the little known macro virus rampaged through dozens of other companies during the weekend. "We have gotten reports from 60 or 70 sites so far," said Jeff Carpenter, the team leader for incident response at Carnegie Mellon's CERT Coordination Center. "These organizations have hundreds and thousands of machines that can't get e-mail." Anti-virus firm MacAfee, a unit of Network Associates Inc., reported that Melissa had hit 20 large companies representing over 60,000 computers. But that's nothing compared to what could happen on Monday, said CERT's Carpenter. "When the workforce goes back to work, this is going to be a major problem," he said. Other computer security experts are clearly apprehensive, too. "The proliferation of this virus is something we've never seen before," said Srivats Sampath, general manager of Network Associates' McAfee unit. "Because there's so much e-mail passing through a server, it's basically taking down the servers," Sampath said. Melissa the Dominatrix The Melissa virus is essentially a simple Word macro, which is a script for automating tasks within Word documents. It spreads when a user opens up an infected Word 8 or Word 9 document -- in either Office 97 or 2000 -- and executes the macro script. In some cases, however, the virus can even spread automatically among those users who have configured their systems not to not notify them when as macro is launched. The most devious aspect of "Melissa" is how it infects. The macro prompts Microsoft's Outlook e-mail program to send a document to the first 50 addresses in a user's address book, under the subject line "Important Message From" and then the user's name. "Here is the document that you asked for," the text inside the message reads. "Don't show anyone else ;-)." Even people who don't use Outlook are at risk. As long as Outlook is set up to send mail, the infected documents will be sent. In addition, the default Word template -- normal.dot, which acts as the basis of every new document that the user creates -- is infected with the virulent code. Subsequent Word documents created by the user will also contain the virus. The virus is thought to have originally spread through a posting on the alt.sex newsgroup that advertised the accompanying Word document as a list of passwords to various pornographic Web sites. A signature file included in the virus dubbed the nasty code as "Melissa" and identified the author by the handle "Kwyjibo." Little damage, but spreads fast While the virus spreads extremely quickly, it does little actual damage to user files. Outside of the actions taken to replicate itself, the only other modification made by "Melissa" occur when the current hour equals the current date. For example, at 2:27 p.m. on March 27 the virus will copy the following Bart Simpson quote into the current document: "Twenty-two points, plus triple-word-score, plus fifty points for using all my letters. Game's over. I'm outta here." "The most severe damage we see here is stopping an organization's e-mail servers -- essentially a denial of service," said CERT's Carpenter. Network managers scrambling Meanwhile, IT officials across the country are rushing to warn users of the problem, telling them not to open the document attached to the message and to update their anti-virus software. At Microsoft, the company suspended all incoming and outgoing Internet mail Friday. "We're a victim, like any other company on the outside," said a Microsoft spokesman. The spokesman said Microsoft's product support division has been in contact all day via e-mail and phone with Microsoft's customers and partners, alerting them about the virus. "We made an IT (information technology) decision in the early afternoon and agreed it was pro-customer and pro-partner to shut down our Internet mail portion. As soon as we feel tight on this, probably in the next few hours, we will turn this back on and process all the mail in the queue." A representative at Waggener Edstrom, Microsoft's public relations agency, which also was hit by the virus, according to several sources, acknowledged problems caused by a "malicious macro virus." At least one division of Intel also reported problems resulting from the macro virus. A public relations spokesperson acknowledged that some of the company's e-mail servers had gone down as a result. David Perry, who billed himself as a product marketing manager from antivirus company Trend Micro Inc. on a newsgroup posting, said he was called away from his vacation to deal with clients experiencing the virus. Yet another Netizen said her husband was at work until 11 p.m. dealing the virus, which apparently had attacked Motorola Corp.'s offices in Fort Worth, Texas. Universities hit, too For John Merritt, one of the network support staff for the School of Public and Environmental Affairs at Indiana University, the hint that something big was happening came at around 4 p.m. on Friday. Another network administrator came to Merritt with four messages sent in by various users. "Most of the messages started from the Bloomington campus," said Merritt. "They said 'Important Message From' such and such a professor, so it looked like they were coming from a legitimate sources." While the network began to slow down, it never stopped. Instead, soon after the e-mails were discovered, the university took down its Microsoft Exchange servers -- servers that had only been installed a few weeks before. "The system slowed down a bit, but it really wasn't a problem until we had to take it down," said Merritt. Multiply the reaction of Indiana University by hundreds, if not thousands, on Monday, and "Melissa" could rival the Cornell Internet Worm released in 1988. Help stations on the Internet Still, the fixes recommended by CERT and others are fairly straightforward, and if followed, could stop the virus fairly quickly. Indiana University installed a filter that returns any e-mail containing the virus's signature subject line to the original sender, one of CERT's recommendations. The center also advised users to utilized virus scanners and to disable Microsoft Word macros. Yet, the quickest fix, said Indiana University's Merritt, is healthy dose of common sense. "If your PC asks you if it is alright to run a macro, just say no," he said. "It surprises me that users hit yes, when they know nothing about the document. David Styka, the chief financial officer for ClickNet Inc., a small software developer in San Jose, Calif., says Melissa came to his attention after a female employee came to him, to complain about the pornographic attachment that had been forwarded to her from a customer. He thought he was dealing with a potential case of sexual harrassment. Within minutes after his MIS manager opened the file as the first step in an investigation, they realized they had a virus on their hands, and it infected computers throughout the company within minutes. He said his MIS manager was working the weekend to put the virus in check. The company shut down its mail server. "My MIS guy is going desktop to desktop to clear it out." "This is really scary," Styka said. The reason: "I don't think anybody knows all the ramifications. Even though we're going desktop to desktop, we don't know if anyone has saved the file to their hard drive and will attempt to open it at some later date -- and start the infection all over again." What's more, he wonders, "How many customers did we accidentally send this to -- and what are they going to think when they open it up on Monday morning?" It's a question that's on a lot of peoples' minds. Additional reporting for this story by Lisa Bowman, Patrick Houston, Charles Cooper and Sean Silverthorne of ZDNN, and Mary Jo Foley of Sm@rt Reseller.

Post your comment

In order to post a comment you need to be registered and logged in.

You can also log in with Facebook. Log in or create your ZDNet UK account below

  • Login

Will not be displayed with your comment

By signing up for this service, you indicate that you agree to our Terms and Conditions and have read and understood our Privacy Policy. Questions about membership? Find the answers in the Community FAQ

Get ZDNet UK's daily newsletter

Enter your email address to sign up

ZDNet UK Live

45283

I think WinRT is fantastic. I just wish it was an option for people that didn't want to go through Microsoft's App Store with its attendant...

3 hours ago by 45283 on Why Windows 8 needs architectural hygiene for WOA
Burn-IT

Nine people? £30m? Who's back pocket is that lot going in? And IF they say it is for new buildings, what about all the ones the government has...

4 hours ago by Burn-IT on Police set to launch three £30m e-crime hubs
ewallace

Just to be clear, nobody knows what is in the text of ACTA, here is a photograph of the text of ACTA http://twitpic.com/8h9iju as submitted to the...

4 hours ago by ewallace on ACTA: Facts, misconceptions and questions
fgvrg56

Unfortunately main issue is that ASUS is refusing to accept that they make some mistake on this version of asus Transformer prime. 1 - GPS sensor...

5 hours ago by fgvrg56 on Asus Eee Pad Transformer Prime Wi-Fi & GPS problems?
Ben Woods

@Marcus A fair question. Just talked with Archos which said it was working on an announcement for next week....

6 hours ago by Ben Woods on Archos confirms G9 Ice Cream Sandwich update schedule
Marcus Karlsson

Any update on this, considering the claimed "first week of February"?

7 hours ago by Marcus Karlsson via Facebook on Archos confirms G9 Ice Cream Sandwich update schedule
apexwm

Bill Goodrich : Just as al_langevin pointed out, with Windows Server 2008 there is no Services for Macintosh anymore. It's gone, not available....

16 hours ago by apexwm on Windows Server 2008 drops the ball for Mac compatibility
txtrainguy

Replying to an old topic that I'm currently facing with my CEO (who is on a Mac). Our servers are primarily Windows Servers, office is about...

22 hours ago by txtrainguy on Windows Server 2008 drops the ball for Mac compatibility
k0tcs3

Sure, that makes perfect sense. Pay wrong-doers money and thank them for breaching your security and pointing out your flaws, that would surely...

23 hours ago by k0tcs3 on US indicts Romanian over NASA climate change hack
Random_Error

I think he's referring specifically to Android apps, as Apple do regulate their App Store, but Google seem to let any old crap onto the Android store!

23 hours ago by Random_Error on RIM: BlackBerry will keep 'garbage' apps out of store
Paul Fezziwig

Keep the crap apps out?! How will they compete with Android and Apple's claim to fame of having so many life changing apps? I wonder if the media...

1 day ago by Paul Fezziwig via Facebook on RIM: BlackBerry will keep 'garbage' apps out of store
Aigars Mahinovs

It has been shown time after time that if there is an author store that sells the songs at even 1$ per song and gives you a high-quality digital...

1 day ago by Aigars Mahinovs via Facebook on Copyright isn't working, says European Commission
awbMaven

""As a result of Butyka's alleged conduct, researchers were unable to use the computers for more than two months while NASA removed the malicious...

1 day ago by awbMaven on US indicts Romanian over NASA climate change hack
subhorup

It simultaneously worries me and uplifts me that a self-proclaimed group of internet activists name themselves after Indian mythical figures....

2 days ago by subhorup on Anonymous activists release PCAnywhere source code
naviathan

It's actually far easier to work anonymously on the internet than you think. With tools like Tor bouncing your traffic around the world before...

2 days ago by naviathan on Anonymous activists release PCAnywhere source code
Agnostic_OS

1000272134 and bluedalmatian with you both there but then I'm still in 10.04 land (and happy with it)

2 days ago by Agnostic_OS on Ten factors that make Ubuntu 11.10 a hit
apexwm

Interesting article and definitely see your points on the products mentioned. One of the top products for our Help Desk (approximately 20% of all...

2 days ago by apexwm on Ten flawed products that derail productivity
Paul Hutchinson

Absolutely - this should obviously not be handled my isp - but handled by their hosting operator. What's been suggested here is that my isp police...

2 days ago by Paul Hutchinson via Facebook on MPs urge ISPs to take down terrorist material
Techs UK

Looks like a great phone. I don't notice any deficiencies in WP7. used IOS before, that's pretty good. I don't spend much time in Apps, all i need...

2 days ago by Techs UK on Nokia pins US 're-entry' hopes on Lumia 900
Larry Bloggy

Now with the help of these apps you are always synced with MS outlook while on the move. Just download apps like xobni or outlookreflex and get...

2 days ago by Larry Bloggy via Facebook on Outlook Social Connector beta 2 and the LinkedIn connector