Jane Wakefield: A woolly tale of a telco mammoth

Daily Newsletters

Sign up to ZDNet UK's daily newsletter.

NEWS
If there is one word Peter Bonfield will not want inscribed on his grave it is SurfTime. Of all the blunders BT has been a party to, SurfTime has to be up there among the worst. BT's big unmetered adventure has bounced from disaster to disaster more times than Elizabeth Taylor has said "I do". In the uncomfortable marriage between telecommunications and the Internet, unmetered was the word no-one was allowed to mention around BT. The telco was more than happy to rake in the profits from all the Internet calls we made -- in fact it was growing quite fond of all the money it made from surfing. Until one day someone said: "Hang on, this isn't fair. Data is clearly different from voice and deserves a different tariff." And with the eyes of the Internet nation on it, the telco had to do something. But instead of giving us what we wanted, BT hatched a cunning plan and put its PR machine into overdrive spinning wool to pull over our eyes. So in November it presented us with its first bit of wool -- the 'Tariff with No Name'. (It had no name because it was about interconnect arrangements and ports and things too complicated to put a label on). It described this as a radical new scheme to enable ISPs to offer unmetered access. Renamed by industry the 'tariff that is the same as the old one but with a press release' it died a death and is filed away now in BT's vaults labelled 'Bad Idea'. Back to the drawing board then. And in December came the second bit of wool (this was a big one, probably enough to make a small sweater). At first it looked as if BT might have got it right as it proudly offered us SurfTime. For a start it had a proper name and made a little bit of sense. Unlimited surfing at weekends for £6.99 a month, unlimited surfing in the evening for the same price or unlimited surfing round the clock for £34.99. Pick the one you fancied and bob's your uncle. Surfingtastic. Except when ISPs -- the poor unfortunates that had to implement it -- looked at the small print they found it didn't make any sense at all. BT was asking them to pay a price for carrying half the call and then pay again for carrying the rest. Oh and it didn't bother to tell them how much this second charge would be. What really made SurfTime look silly was the way Telewest strolled up after the biggest brains at BT had spent months if not years devising its unmetered plan and said: "Oh yeah, we can do that. A tenner a month for as much Internet as you greedy little surfers can eat. No problem." Then came Alta Vista and ntl and so on making SurfTime look like a woolly mammoth -- ie extinct. BT was forced to relaunch it -- this time with just two tariffs -- £5.99 for evenings and weekends, £19.99 for round the clock. This service was simple and had no hidden costs, promised BT. At this point you have to imagine that the wool has gone down over your eyes and is covering your whole face, including importantly your brain. The 'hidden costs' spotted by WorldCom and recognised by Oftel as so anti-competitive that it forced BT to offer an alternative were not really hidden at all. And it is so simple that no-one I have ever spoken to about it, including BT's own staff, can adequately explain it. But the best joke is yet to come. BT's marketing director Angus Porter describes SurfTime as offering a "surfer's paradise". Which makes me wonder if he would also consider an ocean without waves as a surfer's paradise. Many would argue that far from creating paradise BT has done its damnedest to offer surfers a vision of hell for the last five years, but not being religious I am not qualified to comment. What BT has done is broken its promises. The billboards advertising SurfTime make no mention of the £19.99 part of the deal which surprised me given that unlimited surfing was surely the whole point of the deal. I am not the only one weighing up the promises with what BT has delivered and finding the scales very wobbly indeed. Why did BT promise us all the Internet we can eat for £19.99 yet its own Internet company is now only offering users the £5.99 off-peak option? And why are only three other ISPs are signed up, only one of which is offering the full SurfTime service. Actually why don't you just admit that SurfTime has been an unmitigated disaster. Because we know that for all its Mandelson-style spin, there just wasn't enough wool in the world for BT to pull over our eyes. SurfTime which BT envisaged as a clever way of pleasing the national call for unmetered access while protecting its precious network, has unwittingly lit the touchstone for a whole host of successors -- promising to be cheaper and simpler to understand. Without SurfTime, Oftel would never have been able to make its historic ruling last week, which effectively allows any operator to launch its own version of the service. SurfTime laid the ground rules and they were BT rules and then Oftel -- in a very uncharacteristically firm way -- said hand over those rules. And it rewrote them. So what BT had hoped to control has fallen out of its hands and like children who make their friends play only by their rules it has ended up alone. Except for four loyal ISPs who may or may not carry on playing BT's game. So BT is once again left behind in the Internet game it played and lost. Its monopoly of the Net is over and that is indeed many people's idea of a surfer's paradise. What do you think? Tell the Mailroom. And read what others have said.

Post your comment

In order to post a comment you need to be registered and logged in.

You can also log in with Facebook. Log in or create your ZDNet UK account below

  • Login

Will not be displayed with your comment

By signing up for this service, you indicate that you agree to our Terms and Conditions and have read and understood our Privacy Policy. Questions about membership? Find the answers in the Community FAQ

Get ZDNet UK's daily newsletter

Enter your email address to sign up

ZDNet UK Live

itsajob

2. Bad idea. Making up patch cables loses you your commission from the cable supplier. 3. If you tidy up, other people can understand where the...

3 hours ago by itsajob on Ten IT jobs to save up for those rare lulls
Roberto_Store

Now On Sale, Unlocked iPhone 4S / Galaxy Note In Factory Box. Roberto-Techie(UK) ”Now on Sales” Smartphone, Android,Tablets,Gadget &...

7 hours ago by Roberto_Store on Samsung Galaxy S III lined up for sale
Paul Smyth

Is this classic FUD? One thing I would definitely have notice is a Mozilla threat to stop supporting GNU/Linux.

9 hours ago by Paul Smyth via Facebook on Firefox rapid release improves Fedora Linux
UnderINK

I agree with the previous commenter wholeheartedly. I couldn't say it better myself. This is very 'Big Brother'. And while I agree with protecting...

13 hours ago by UnderINK on European e-identity plan to be unveiled this month
Simon Bisson and Mary Branscombe

Nice to see that Turing's idea of a general purpose computer doing once-hardware-powered tasks in software is now universal ;-) Mary

18 hours ago by Simon Bisson and Mary Branscombe on Software with everything
Jason Burchell

seriously now. I've only bothered to read a small bit of the comments. do me and the rest of the world a favour. stop saying it does not work or...

22 hours ago by Jason Burchell via Facebook on Music industry negotiating over 24-bit downloads
Philip Charles Cohen

Read about it and weep, John Donahoe ... In addition to Visa’s V.me, there is now MasterCard’s PayPass digital wallet soon to arrive; another...

1 day ago by Philip Charles Cohen via Facebook on PayPal takes phone-based payments to the high street
apexwm

Leslie Satenstein : Where have you ever seen Mozilla even mention this? Firefox is the most popular browser in the GNU/Linux OS, so I don't see...

1 day ago by apexwm on Firefox rapid release improves Fedora Linux
songmaster

SHleG: Do you remember building a clockwork scorpion kit (I'm pretty sure I have a photo of it somewhere) — I think it was called something like...

1 day ago by songmaster on Software with everything
Chris Wortman

Good I love Yahoo! Their search engine is getting better than Google as of late. I find more of what I want on the first page, and usually within...

1 day ago by Chris Wortman via Facebook on Linux Mint 13 ramps up for KDE release
PatrickG

openhgs has made the point for Windows 8 multiple monitors without realising it! With Windows 7 you have to switch the mouse and so your focus...

1 day ago by PatrickG on Windows 8 could speed multi-monitor uptake
Leslie Satenstein

Mozilla has threatened to stop supporting Linux. I guess that UBUNTU is going with another browser. I indicated that if Mozilla stops supporting...

1 day ago by Leslie Satenstein via Facebook on Firefox rapid release improves Fedora Linux
Andy Bolstridge

Much as I abhor Microsoft's licensing practices, this is almost certainly down to purchasing IT equipment via 3rd party consultants - you get the...

1 day ago by Andy Bolstridge via Facebook on 6 million wasted licences and £1,200 PCs: welcome to government IT
Jack Schofield

@openhgs Windows users have had multiple desktops since Linus started writing Linux. They just haven't shipped as standard because not enough...

2 days ago by Jack Schofield on Windows 8 could speed multi-monitor uptake
Jack Schofield

@Phil at Cloud4 What, Microsoft gets £1,200 per PC and £1,622 per server? Gosh, I'm amazed....

2 days ago by Jack Schofield on 6 million wasted licences and £1,200 PCs: welcome to government IT
craigsc

You guys have no idea what is going on at Autonomy. Autonomy could have been a much more profitable organization. The sales operations at Autonomy...

2 days ago by craigsc on HP cuts 27,000 staff as Autonomy chief Lynch leaves
Moley

How does this impact on dual or multi booting? Seems to me to more or less prohibit this, from Windows 8 anyway. Will Grub 2 recognise Windows 8,...

2 days ago by Moley on Windows 8 start-up speed forces USB boot workaround
apexwm

I don't understand why there cannot be a slight pause during the boot process so the user can press a key. Many operating systems do this, even if...

2 days ago by apexwm on Windows 8 start-up speed forces USB boot workaround
Gavin Goodman

You can now buy the Xi3 modular computer in the UK at http://www.ocdistribution.com . This can be bought with the Tand3m software, pricing and...

2 days ago by Gavin Goodman on CES 2012: Xi3 microSERV3R
Phil at Cloud4

I agree: Mike Lynch can clearly build a business and manage strategy. I suspect the exit of Mike is more likely the end of a planned handover...

2 days ago by Phil at Cloud4 on HP cuts 27,000 staff as Autonomy chief Lynch leaves