ZDNet UK / News and Analysis / Infrastructure / Networking

Truste seeks to stem flood of spam

By Stefanie Olsen, CNet, 31 January, 2002 15:14

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Spam, Email, Internet, Filter, Inbox, Junk, Jupiter, TRUSTe

NEWS
Privacy seal group Truste on Thursday will announce the launch of a new service to help police unsolicited commercial email, or spam. The nonprofit group has partnered with privacy consulting and technology company ePrivacy Group to introduce a certification and seal program for commercial email, much like its Web site seal program. Under the new plan, email sent by volunteer "trusted sender-certified" companies will contain a seal that signifies the message is compliant with Truste's privacy rules. "Consumers consider spam as an intrusion on their privacy," Fran Maier, Truste's executive director, said in a statement. "Consumers will now have guideposts to allow them to easily verify the legitimacy of email messages, gain greater control over their inbox and turn to a third party to resolve disputes," Maier said. So far, companies including Microsoft, DoubleClick and Topica have agreed to support the program. The move comes as consumers grapple with an ever-increasing amount of spam to their inboxes. By 2006, consumers are expected to receive an average of 1,400 pieces of junk email to mailboxes every day, according to Internet researcher Jupiter Media Metrix. It also comes as marketers seek to draw lines around what defines spam versus legitimate commercial email. Last week, the 5,000-member Direct Marketing Association announced new mandatory guidelines that emphasised notice and choice for ending email sales pitches. The organisation said that it hoped to establish best practices for its members to help avert the need for federal regulations surrounding commercial email. Under Truste's new program, participants can obtain an email seal if they comply with four criteria. The sender must adhere to Truste's fair information practice principles and email best practices, which include giving consumers notice and choice about receiving email solicitations. The subject line of the email must be accurate and the message text must always allow consumers to opt out of further communications. And if any of these criteria are overlooked, the sender is accountable to Truste's dispute resolution program, in which consumers can complain about a company's email practices. Truste will unveil the new seal program, called Trusted Sender, at the 2nd Annual Privacy and Security Summit in Washington, D.C. Other supporters of the program include ClickAction, the International Association of Privacy Officers and the Association of Interactive Marketing.
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