Spam-fighter invades the inbox

Daily Newsletters

Sign up to ZDNet UK's daily newsletter.

NEWS
Free Web-based email services have long used customers as marketing mules, adding an unobtrusive tag line at the end of each message to tout their products. Now, an anti-spam company is drawing fire for using the same tactic. Ads, called "spamlets" by one privacy expert, have begun appearing in the signature files typically used to place personal information, such as a name, telephone number and custom greeting, at the bottom of email messages. Some software downloads now include code that inserts a marketing message in this signature file. Once triggered, all email from that address will carry the promotional text. Recent targets of the practice include Web surfers who installed a test version of an anti-spam product from MailFrontier, a Palo Alto, California-based software developer. When Web surfers install its Matador product, the download automatically alters their signature line in Microsoft Outlook to read: "This mailbox protected from junk email by Matador from MailFrontier Inc." Users can't prevent the alteration unless they erase the note each time or go to the company's FAQ to read about how to remove the tag line, which is not a simple process. An early version of the software is buggy, too, so that in the event the program is uninstalled, the tag line remains. MailFrontier said it plans to release a bug fix in the next week, and promised that an upcoming paid version of the software would give consumers the ability to disable the message completely. Critics say the strategy is ironic for a company readying to sell an anti-spam product. "It's a form of deceptive spam," said Larry Ponemon, a privacy expert who is starting an institute for privacy activism. "If you're going to change someone's email process in any way, you have to give them a right to make that choice." MailFrontier chief executive Pavni Diwanji countered by saying that information in the FAQ and licence agreement is "upfront and clear." "Currently the product is in beta. When the product is in full release, people choose to pay for it and to not have the tag," she said, adding that not many users have complained. New wave in ad invasion
The aggressive tactic is only the latest ploy from advertisers aiming to invade every last square inch of open space, virtual or real, and get in front of consumers in places otherwise considered off-limits. And the Internet has proved novel new ground for experimentation. Some Web operators have been criticised for taking liberties with consumer desktops and Web browser settings in numerous ways, actions that have raised questions about consumer privacy and companies' responsibility to properly disclose their actions. On the darker side of the spectrum, sites have preyed on browser vulnerabilities to change homepage settings without permission, or to automatically install programs that can capture personal information such as credit card numbers and passwords. Other companies have used downloads of popular file-sharing software to disseminate their own advertising, or adware, programs. The Gator online advertising network, for example, piggybacks its technology onto other top downloads, then uses it to deliver targeted advertisements to people while surfing the Web. Gator's pop-up ads landed the company in hot water with several publishers, which sued it for copyright infringement and were granted a preliminary injunction against the company last month. "There's a constant struggle here," said Richard Smith, a security expert and purveyor of Computerbytesman.org, who dubbed Matador's commercials spamlets. "Advertisers and marketers are always looking for new places to stick their messages." MailFrontier, which raised $5m in funding from investors, including Draper Fisher Jurvetson, launched a free test version of its anti-spam software in recent weeks. At the same time, the company is attempting to build up its customer base by updating a viral marketing tactic pioneered by Hotmail -- seeding a subscriber's signature line with a commercial for itself. The company got the idea from Tim Draper, one of its board members and an early investor in free Web-based email service Hotmail, which is now owned by Microsoft. Hotmail rose to fame and enormous popularity among the Web community through the use of a standard tag line in each subscriber's email that sold the service -- one of the first uses of viral marketing. Yahoo! has since used the same space in subscribers' outgoing email to promote news and various features. MailFrontier's strategy differs in that it tinkers with corporate or personal mailboxes outside of a free Web-based email service, privacy experts said. For her part, Diwanji called the signature modification "mild viral marketing" and a relatively well-known technique, but the company does not want to cause customer ire. In the coming paid version of the software, which will not have a free counterpart, customers will have a choice, she said. Matador uses another unique marketing tactic in the process of fighting spam, too. When the software detects email sent from an unknown person that may be spam, it will send a "challenge" or automatic verification notice to the recipient. That recipient must prove that he or she is human through a quick questionnaire before the email can get through. Still, privacy experts say that the company is offering poor notice and choice when it comes to altering the tag line. Though MailFrontier includes information about the mailbox change in its terms of service, which consumers must agree to before installing the software, privacy experts dismiss the terms as material nobody reads. People can also find out information about the change in the company's FAQ. "It's pretty tacky," Smith said. "They're messing with outgoing email they have nothing to do with. This is a bad trend. It's the same as sticking an advertisement in the few seconds before you answer a phone call -- the phone companies just don't do it."
For the latest on everything from DVD standards and MP3s to your rights online, see the Personal Technology News Section. Have your say instantly, and see what others have said. Go to the ZDNet news forum. Let the editors know what you think in the Mailroom.

Post your comment

In order to post a comment you need to be registered and logged in.

You can also log in with Facebook. Log in or create your ZDNet UK account below

  • Login

Will not be displayed with your comment

By signing up for this service, you indicate that you agree to our Terms and Conditions and have read and understood our Privacy Policy. Questions about membership? Find the answers in the Community FAQ

Get ZDNet UK's daily newsletter

Enter your email address to sign up

ZDNet UK Live

JCB33

How dare film makers, artists or anybody that invests in creativity stop us pirating their works for free. I want to be able to walk into my local...

5 hours ago by JCB33 on ACTA stumbles in Germany
Moley

@GrueMaster. I prefer horses for courses rather than one size fits all. I, and I suspect most other computer users, do not really wish to have...

8 hours ago by Moley on A tale of two distros: Ubuntu and Linux Mint
greycynic

The product that scares me every time I have to use it is the Office 2007 version of Excel. The first bug that I found was applying the median...

8 hours ago by greycynic on Ten flawed products that derail productivity
GrueMaster

Nice review and very informative. One thing I'd like to add (in reply to whs001's 1st question), the main reason to have the same interface from...

9 hours ago by GrueMaster on A tale of two distros: Ubuntu and Linux Mint
Frederick Wrigley

I'be been using Mint 12 since the RC came out, and I am far more happy with the Cinnamon, the Mate, and, yes (with extensions), theGnome 3...

10 hours ago by Frederick Wrigley via Facebook on A tale of two distros: Ubuntu and Linux Mint
bdantas

Excellent article. One small correction, though--although a fresh installation of Linux Mint 12 will, indeed, provide the user with a version of...

11 hours ago by bdantas on A tale of two distros: Ubuntu and Linux Mint
Alan Ralph

In related news, the ISPs club together to get the members of the Home Affairs Select Committee (ya goofed on that part, ZDNet UK) copies of "The...

11 hours ago by Alan Ralph via Facebook on MPs urge ISPs to take down terrorist material
Alan Ralph

In related news, the ISPs club together to get the members of the Home Affairs Select Committee (ya goofed on that part, ZDNet UK) copies of "The...

11 hours ago by Alan Ralph via Facebook on MPs urge ISPs to take down terrorist material
Moley

For Gnome 2 die-hards, it is possible to add icons to the bottom panel (or top top panel, if you prefer) which provide the exact Gnome 2...

12 hours ago by Moley on A tale of two distros: Ubuntu and Linux Mint
ramwellian

Your comments would seem pretty naive and immature. Your 'solution' appears to be, "gee, let's all just give in to the hackers and give them...

12 hours ago by ramwellian on Cloud computing security: no more oxymoron?
BugStalker

"Interesting thought ... If you installed Win7 as a dual boot on a machine that previously only had Linux, and it wrecked your Linux installation,...

12 hours ago by BugStalker on Windows 7 Declares War on GRUB
whs001

This is an excellent summary of Ubuntu and Mint and the interface differences between them. Most such articles take a very partisan position for...

12 hours ago by whs001 on A tale of two distros: Ubuntu and Linux Mint
Moley

@ewallace. Not so clear. Anyone can obtain the text, for example from here http://www.ustr.gov/webfm_send/2379. I support ACTA so long as it and...

13 hours ago by Moley on ACTA: Facts, misconceptions and questions
45283

I think WinRT is fantastic. I just wish it was an option for people that didn't want to go through Microsoft's App Store with its attendant...

16 hours ago by 45283 on Why Windows 8 needs architectural hygiene for WOA
Burn-IT

Nine people? £30m? Who's back pocket is that lot going in? And IF they say it is for new buildings, what about all the ones the government has...

17 hours ago by Burn-IT on Police set to launch three £30m e-crime hubs
ewallace

Just to be clear, nobody knows what is in the text of ACTA, here is a photograph of the text of ACTA http://twitpic.com/8h9iju as submitted to the...

17 hours ago by ewallace on ACTA: Facts, misconceptions and questions
fgvrg56

Unfortunately main issue is that ASUS is refusing to accept that they make some mistake on this version of asus Transformer prime. 1 - GPS sensor...

18 hours ago by fgvrg56 on Asus Eee Pad Transformer Prime Wi-Fi & GPS problems?
Ben Woods

@Marcus A fair question. Just talked with Archos which said it was working on an announcement for next week....

19 hours ago by Ben Woods on Archos confirms G9 Ice Cream Sandwich update schedule
Marcus Karlsson

Any update on this, considering the claimed "first week of February"?

21 hours ago by Marcus Karlsson via Facebook on Archos confirms G9 Ice Cream Sandwich update schedule
apexwm

Bill Goodrich : Just as al_langevin pointed out, with Windows Server 2008 there is no Services for Macintosh anymore. It's gone, not available....

1 day ago by apexwm on Windows Server 2008 drops the ball for Mac compatibility