Tiscali unveils basic and advanced broadband products

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NEWS
Tiscali launched a new range of broadband products on Wednesday that give another shake-up to Britain's high-speed Internet access market.

The telco has followed BT's lead and launched two broadband packages that both run at 512 kilobits per second (Kbps) but have some usage restrictions.

At £19.99 per month, the products are significantly cheaper than many of the other services on the market. However, one package limits users to downloading just one gigabyte of data a month; the other restricts them to just 50 hours of usage per month.

A user exceeding the 1GB cap will be charged two pence for each additional megabyte, and exceeding the 50-hour limit will cost two pence per minute.

Last week BT launched its BT Broadband Basic, a 512Kbps service that also imposes a 1GB/month cap. BT used this launch to hit out at operators such as Tiscali that sell 150Kbps 'broadband' products, but other ISPs were angered by some of BT's comments.

One BT insider suggested that these two new products from Tiscali could have been launched in response to BT Broadband Basic. Unlike BT's capped version, both of Tiscali's products come with a free modem and no activation fee.

Tiscali has also launched a 1Mbps broadband for £29.99 -- making it one of the cheapest 1Mbps options on the market. However, it will only be available to around four-fifths of the broadband market, as it uses BT Wholesale's Datastream service, which covers some 80 percent of broadband-enabled areas.

Mary Turner, Tiscali UK chief executive, said these three products give UK consumers good value across a range of broadband speeds.

"We are now offering a choice of six broadband packages at great prices to suit all needs and pockets. In addition these new products will include free Tiscali Secure Mail anti-spam and antivirus protection," said Turner.

Tiscali also revealed that it had signed up its 200,000th broadband user, putting it in third place in the market behind AOL and BT Retail -- which has almost one million broadband users. There are just over two million ADSL users in total in Britain.

Talkback

I have been subscribed to Tiscali 512 24/7 Boradband since July 2003 and can NOT recommend their services at all.
It took 6 weeks to get the service set up, and then 2 months to get to a 400+ speed.
I NEVER achieved over 450 no matter what equipment - PC or MAC, their Sagem modem or my own DLink 604+ Modem /Router - or software (XP or OS X) I used.
November 2003-February 2004 were acceptable with 300-400 speed, but since early March the speed started dropping alarmingly, and now I must be on a much worse contention ratio than 1:50, probably 1:500 - 1:1000, and the speed in the evening drops to below 20, even below 10, as opposed to the advertised 512 - I must be throttled beyond belief. Not even a standard modem line gets that bad, let alone ISDN, not mentioning "broadband"!
It is impossible to get any improvement, to phone through for technical help - you can hold the line for hours and NEVER get through. E-mails and letters remain unanswered.
II warn ANYONE before they fall into the same 12-month trap as I did.

via Facebook 30 March, 2004 19:49
Reply

I have been subscribed to Tiscali 512 24/7 Broadband since July 2003 and can NOT recommend their services at all.
It took 6 weeks to get the service set up, and then 2 months to get to a 400+ speed.
I NEVER achieved over 450 no matter what equipment - PC or MAC, their Sagem modem or my own DLink 604+ Modem /Router - or software (XP or OS X) I used.
November 2003-February 2004 were acceptable with 300-400 speed, but since early March the speed started dropping alarmingly, and now I must be on a much worse contention ratio than 1:50, probably 1:500 - 1:1000, and the speed in the evening drops to below 20, even below 10, as opposed to the advertised 512 - I must be throttled beyond belief. Not even a standard modem line gets that bad, let alone ISDN, not mentioning "broadband"!
It is impossible to get any improvement, to phone through for technical help - you can hold the line for hours and NEVER get through. E-mails and letters remain unanswered.
I warn ANYONE before they fall into the same 12-month trap as I did.

via Facebook 30 March, 2004 20:00
Reply

Tiscali are probably signing 200,000 users, but it is at a cost - and to the users, as the contention ratio goes from 1:50 to more like 1:500!

This is the actual speed you get from Tiscali 512 "Broadband", on a 2.2. feed line.

Thursday, 01 April 2004, 17:57.

Your Connection
Downstream 11 Kbps (1.4 KB/sec) 11 Kbps (inc. overheads)
Upstream 52 Kbps (6.5 KB/sec) 56 Kbps (inc. overheads)

You have been warned!

via Facebook 1 April, 2004 18:50
Reply

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