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Customers stay longer
McDonald's is using rival hot-spot businesses as primers.

Starbucks has the largest number of stores offering hot-spot service in the United States, in partnership with T-Mobile USA. The two companies have been working on the service since 2002. Starbucks declined to disclose how many people have used the service to date, or financial details. But a company representative said the service has helped keep users in its stores longer, with the average session time lasting about 45 minutes.

"That more than likely leads to a second cup of coffee," said Anne Saunders, vice president of marketing at Starbucks.

Schlotzsky's also found that by offering free hot-spot service in select restaurants, it could encourage people to stay longer. According to a survey conducted by Schlotzsky's, 6 percent of customers to restaurants with hot-spot service say the service is the primary reason they come.

Those are the kinds of statistics that are raising interest at McDonald's.

A side benefit for McDonald's could be improved store management, something Starbucks has experienced.

Starbucks district managers have used the hot-spot service to log into the corporate network from stores to order new supplies for each store and update sales data.

"One manager said to me that [hot-spot service] was the single best thing they've been given to improve their productivity with the company," Saunders said.

Talkback

Wi-Fi is cool. If McDonalds and Starbucks like Wi-Fi then it must be cool. WI-FI ROCKS!!!

Alice Cooper.

via Facebook 18 March, 2004 18:58
Reply

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