BT network crash takes firms offline

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NEWS
Tens of thousands of businesses with a BT broadband connection were knocked offline on Friday when BT's network suffered a major crash.

The outage occurred at 12.30pm on Friday, and prevented 70,000 firms across the UK from accessing the Internet. A BT spokesman said that by 4pm around two-thirds had been reconnected, with over 20,000 customers still waiting for their connectivity to be restored.

Dial-up Internet users were also hit, but they should only have experienced a temporary connection failure.

The crash occurred in a network switching centre at Bletchley, near Milton Keynes, at one of several sites that handles Internet traffic for BT Retail.

According to BT, the firms affected were those that happened to be connected through the Bletchley facility rather than another part of BT's infrastructure at the time of the crash.

Talkback

I work for an organisation with 7 branch offices 6 of which use BT Broadband. We experienced problems just after midday when our network monitoring software reported problems with our VPN. We lost connectivity between 4 of our offices 2 of which were still not back on-line by 18:45 14/1/05. Interestingly when we called BT were oblivious to the fault which appeared to be a routing/switching problem. We were given the classic run around i.e. not on BTs network and then finally oh that is BT openworld! It took rather a long time to make customers aware of the fault on there status pages and phone line.

via Facebook 14 January, 2005 21:19
Reply

I work in an office a few meters from the bt sub-station. BUT we dont use BT, we use Kingston (who have their own network in bletchley!)

No problems!!!

Reason 101 not to surf with BT
Their network is useless!

via Facebook 17 January, 2005 08:29
Reply

May be totally unrelated but our ADSL connection was OK on Friday but went down early Saturday morning and was not restored until about 10.00 am this morning.

via Facebook 17 January, 2005 13:14
Reply

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