Hotmail complaints keep flowing in

Topics

Microsoft, Hotmail

NEWS

Over 50 people have contacted ZDNet UK in the last two months to complain of problems accessing Microsoft's Hotmail service.

Some complainants say they have been unable to access the Hotmail log-in page, while others say they can't get as far as their own inbox.

Although these complaints represent only a fraction of the total Hotmail user base in the UK, they indicate that Microsoft's flagship Web email service may still be suffering from problems that first emerged earlier this year.

Back in February, Microsoft confirmed that server problems were preventing some Hotmail users from accessing the service. Since then, some 150 people have posted TalkBacks to ZDNet UK complaining about the service, despite Microsoft's claim that the problems have been fixed.

One reader said this week that he had only sporadic access to his account and could find no technical reason for this. "Over the last two months I've sometimes been getting a window showing that Hotmail is suffering technical problems when I try to log in. It's completely random as sometimes it will let you log in straight after and other times it won't for hours," he said.

Another reader reported that she had a similar experience, where she could not access her inbox.

"It wouldn't let me into anything on my account. The only thing I could use was my MSN Messenger. It lasted for about a month and definitely wasn't the computer as my housemates and friends could get into their accounts. Eventually, randomly, it just started letting me use it again, it wasn't that I had used too much memory — I'm using barely any, I have no idea what caused it," she said earlier this month.

Other users were able to access the Hotmail homepage but could then get no further — with pages timing out frustratingly.

"The main problem I had was the page timing out after entering my log-in details," said another Hotmail user. A further customer added "I have tried using both Firefox and Internet Explorer. When logging in using Firefox I get a time out error."

Some Hotmail users have also complained that they got limited support from Microsoft when a problem was reported. One told us...

For more, click here...

Talkback

It's not just affecting hotmail, MSN Messenger will now sometimes diaply a msg syaing that you can't log in because the service is too busy. If you click 'retyr' the message just keeps comming back. Howvere if you hit cancel then sign-in again it works fine. Must be a pssport problem I reckon.

24 Nov 05 14:15 Reply

i have the same problem.

25 Nov 05 00:22 Reply

50 people?
Out of how many millions?
And this is a story, why???
Be for real, why don't you ask the users to replicate the problems for you before you take this (golden) nugget and run with it!

25 Nov 05 06:58 Reply

I am seemingly constantly unable to access my hotmail...sometimes the problem lasts for a day or more. It's really very annoying and you don't expect it from such a giant in the industry. I also have an aol account, and for all the moaning about aol, I only very rarely have problems accessing it.

25 Nov 05 10:58 Reply

To John,
That's 50 people who have bothered to complain, you may have millions who don't bother to complain, but just change e-mail service to something more reliable like Yahoo or Google. That's what people in the UK would normally do, they will walk away and go somewhere else.

25 Nov 05 11:18 Reply

I too got fed up with the inability to log-in and the lack of response from M$. I finally just quit, went to Yahoo.
I use my ISP as my main account, yahoo for the junk.
I don'y use IE anymore due to security problems and have been refused because of using Netscape, Opera, or Mozilla. Have had zero problems with the other services maybe due to the fact not all companies use M$ servers, or windows operating systems.

25 Nov 05 11:55 Reply

To Andy,
If there was a problem with millions of users, I think it would be more apparent. True, the number of unreported problems may be high, but Hotmail has over 220 million users. Even if you inflate the number of reported problems by 10,000% to account for unreported problems (which I think is pretty liberal) this still accounts for only 0.2% of the total userbase. I think for a free service with a huge abount of users, a 99.8% availability is pretty darn good.

25 Nov 05 17:40 Reply

Hotmail has yet to upgrade my account beyond the old 2 MB limit, claiming that it is taking a long time to get that much storage space for everybody. I don't buy it.

And yes, I've had the problem in Firefox on occasion too.

25 Nov 05 18:56 Reply

I guess this truely good news for Gmail. Then again, this whole internet thing is a fad according to MS. Maybe we should just spend our free time with Sat Tv:

http://www.tkqlhce.com/c666p-85-7NPWSQVWVNPORXPQPW

25 Nov 05 23:13 Reply

I agree that MS is most likely ignoring these issues. I have a problem with my account and the Members Directory. I cant change my nickname in there, i get an eror message saying the service is temporarally unavaialble. I doubt that MS thinks that 3 or 4 years is temporary. and every time i email MSN about the issue, i get a message saying that they are currently working on the issue and it will be resolved soon. BS! i would asssume SOON is not 3 years, and i HIGHLY DOUBT that they are working on the issue, theyre all probably working on LIVE isnteaded of fixing all of the kinks.

25 Nov 05 23:15 Reply

That's right. I was also having a strange problem. When i use to forward an email with attachments, virus scan windows were popping up, but then they were going in some ifinite loop causing my ie to hang. This happened many times, also with msn explorer. I wrote to microsoft too. Another thing was that suddenly my msn explorer started giving me problems while emptying my junk mail. this continued for 7 months. Too many back and forth communications from msft support but no resolution. I re-intalled latest version many times. But problem disappeared when my hotmail account was upgraded to 25 MB due to change in my address. funny...now everythng is good and i still use hotmail. also, i experienced "too many users accesing hotmail" error when i use to access hotmail from other side of globe when it's early morning here in US.

26 Nov 05 02:29 Reply

I only use HotMail for MS Passport sites now - use gmail/yahoo for everything else - it got so bad....

26 Nov 05 11:35 Reply

John, not everybody reports

26 Nov 05 20:13 Reply

Simple...
USE (Google's) GMAIL!
It's 1000 times better, it has 2.6GB storage (and increasing by the second) and your account can be incorporated into most email programs, unlike Hotmail which Microsoft now charges to incorporate into (ONLY) Outlook/OutlookExpress.
And best of all, you don't have to sell your soul by signing up for Passport (or anything privacy-invasively similar).

To this day I don't understand why peole are so gung ho about Hotmail. Every ISP, and online mail-provider has something BETTER and more reliable.

26 Nov 05 22:51 Reply

What's to complain about? Can't read messages or send any. Just started. Machine just sits & does nothing.

28 Nov 05 01:06 Reply

I havent been able to log into hotmail all day. This is a serious problem that needs to be acknowledged. I have had many important emails about weapons of mass destruction sent to me today that i could not check.The world may be in incredible danger.

28 Nov 05 21:00 Reply

The problem appears to be centred on the Passport login system, not Hotmail itself. Regardless of what aspect of my MSN account I'm trying to access when I try to sign in I get no further than a blank web browser window with a URL that points to a Passport server.

Users reporting successful logins to Messenger should not be surprised that this service works when other MSN services don't - it uses seperate servers to regulate access and they don't seem to be affected by the problem.

I'm taking a punt here but the fact that the login process seems to hang suggests either a serious outage in Micorofft's Passport server cluster or a potential DDoS attack. Only Micorsoft have the answer ...

29 Nov 05 10:41 Reply

I've been unable to log into my Yahoo mail account for a whole day now. That's just great now that I've routed all my other email accounts through there.

29 Nov 05 11:30 Reply

Hi,
I have just read your piece on Hotmail access problems. I have not been able to reach my mail since Monday (30/11/05). In a way I'm relieved that that it's not me but am concerned that Hotmail appear not to be taking responsibility. What am I supposed to do now ? My electronic mail is too important to me to be left to the vagaries of Hotmail in denial.
NB The e-mail address quoted below won't do you much good !!!!!!

30 Nov 05 22:55 Reply

Hotmail -absolute CRAP!!!!!

1 Dec 05 23:13 Reply

i cant freaking get on hotmail.com

2 Dec 05 01:18 Reply

msn hotmail wont let me get on my hotmail it ask for ma address n password then it asks for me to match the characters and it just keep on askin for the same things!!!

4 Dec 05 17:39 Reply

Add me to the 50++++. Many mails which I send just disappear too, people think I am real bad for not mailing them. WANTED: New mail account!!

6 Dec 05 11:01 Reply

wat the hell is up with msn??? why the hell dnt this suky program work????
P.S i luv leander darwin she makes me wet!!

6 Dec 05 18:02 Reply

I have had one problem or another with hotmail every week for months now and am sick of it as I pay for my account.
I recieved two emails today the 15th of december and they were sent on to me the 10th. Snail mail is quicker !
I complain to them regularly to no avail. Since their big upgrade its been a nightmare and they still respond in a way that sounds to me they are looking for someone or something to blame , Its never their fault. What else can someone do? I wont be renewing my premium account thats for sure and am trying to avoid using the service altogether.

15 Dec 05 12:04 Reply

My Hotmail has gone haywire this last week
My messages are all over the place not in order of arriving and I cant empty my Trash Can ? I am sure there is a BUG in it somewhere as some of my Mail is being Quarantined when it gets to its Destination.
AS for contacting Hotmail that is a NonEvent

16 Dec 05 11:14 Reply

It has taken me 9 hours to receive some emails, some I have NEVER received, Page expires before you can sign in, you acn't easily contact hotmail support.
DO NOT SIGN UP FOR HOTMAIL!!!!!!!

20 Dec 05 02:27 Reply

I have been paying for AOL service, unable to access my mail for many months, I would like to cancell my account, wasting my time and money.

21 Dec 05 02:47 Reply

I also have problems getting into my account with hotmail it is very frustrating at times . So if things dont get better soon its good bye hotmail !

23 Dec 05 17:38 Reply

I can't access my hotmail. I can get to the login box, i type my info in and the boxes and then it just says 'page cannot be displayed'
Its the same with my MSN Messenger i cant get in at all.

27 Dec 05 22:25 Reply

i can't read my hotmail and i don't know what to do i don't know were to go. I have about 20 emails and I can't read them or reaspond only a certan page shows up were it gives me only choises like ebay or bath and body works and I'm getting really mad please help me

28 Dec 05 18:32 Reply

just read your feed back on hotmail i have the same problem,only just started 4/5 weeks ago some days can get in ok others takes 2/3 goes at different times of day -why?

5 Jan 06 09:38 Reply

Hi
Unable to access my hotmail messages when clicking on a message it does not react at all

7 Jan 06 08:33 Reply

i am having problems with my hotmail, i cant read my mail and moreover i used it for my internet and now i have to rely on internet explorer which is not very efficient. hotmail!!!! is it crap or just something that just poped up without being planned???? they should find something to do before it is too late. we dont want rubbish, we want efficient things. i had to open a yahoo account but its soooo a problem because all my contacts are hotmail based.

13 Jan 06 18:06 Reply

my friend is 1 of the hotmail staff but he keeps finding out my password and his brother is goin on my account his brothers msn addy is marslive25@hotmail.com is there anything that you can do about it because every time that i change it he finds it out again could you please send me back a reply and do some thing about it ...........thanks dean

21 Jan 06 23:41 Reply

Only way I can read E mail is through Outlook express as Hotmail won't let me open or delete any e mails getting bit peed off.

26 Jan 06 18:31 Reply

i think its time for microsoft to scrap hotmail. its absolute shit hole. most people can't access their hotmail accounts and that is fuckin irritating.

28 Jan 06 01:37 Reply

i think its time for microsoft to scrap hotmail. its absolute shit hole. most people can't access their hotmail accounts and that is fuckin irritating.

28 Jan 06 02:18 Reply

the goverment are robbing the people by
taxing them to much, and the police are robbing the motorist and the public by their
camara system , sending people enormous fines and generaly upsetting every one
this is because they cant afford all the asylum seekers in this country , i am ashamed to be a British man , How much can
we stand, i can see this country in a revolution soon , people will be fighting in the street, i would tell people not to bring their
kids up in this country, the only one who is the winner is Tony Blair and his bent goverment party . get me off this planet

31 Jan 06 21:33 Reply

im finding it reaaly annoying when i get spam and then when i open it i have suddenly orded 17 tickets to see the rolling stones. if anyone knows how to report people on msn please report this guy

wetuhkncghflkj@hotmail.ca

31 Jan 06 21:34 Reply

i think that hotmail is a cheaskate, the fact that the email lets spam run through is not so good, i Got an email against my sikh religion the other day

31 Jan 06 21:37 Reply

I have been with Hotmail for three months and have lost all of my emails, every single one of them. Some are very important.

I had folders set up and there are 43 in my inbox but I just cannot access them.

I have just paid £14.99 to get more space hoping my emails would return and I would gain access, silly me what a waste of money.

Who do I complain to? I cannot find any contact details whatsoever.

Do I have any consumer rights?

Appears not.

1 Feb 06 19:40 Reply

to the one who was on about his email is wid outlook express
were the inter net icon is on the start menu theres a email one to change that to hotmail
and i got me account hack and i dont now how to get me addys back and the hacker blocked them to HELP

14 Feb 06 21:08 Reply

i can never see my message just after i have written it, it does not get saved in the "sent messages " file and i dont think there is an easy way of either setting it up so that i can or just saving it in drafts. i have asked for help before and noone i wrote to tryed to help, in the least. get back to me if you can help, and before i simply change to yahoo or some other USERFRIENDLY messanger

18 Feb 06 17:23 Reply

I cannot access my hotmail account. This has persisted all day long! What's up Microsoft?
02-20-06

20 Feb 06 22:52 Reply

I am tired of sending emails and then getting an automatic message come in 12 hours later to say that my message has been delayed do not resend it. Tou do not even get a message after that to say it has now been sent ! Why is this service so poor ? What is the point of having hotmail,, which I pay for, when it is so unreliable.

Mrs G Beale

26 Feb 06 11:19 Reply

I too can't seem to read any of my hotmail messages.When i click on these messages, there doesn't seem to be any activity whatsoever...I can see all the messages, but can't read them...What's happening?

28 Feb 06 09:57 Reply

I WANT TO CANCELL MY HOTMAIL ID

1 Mar 06 13:04 Reply

i want to cancell my hotmail id

4 Mar 06 05:45 Reply

I set up an additional email account with hotmail on Tuesday 11th April, which I used to successfully send several emails the same day. When I tried to log-in on Thursday 13th April the passport page indicated that I had entered the wrong email address/password-not true. Out of frustration and necessity I set up another email account and once again used it to send several emails successfully. However, once again when I tried to log-in to the account later the same day I was met with the same message. Apparently neither of my promised free email accounts exist or at least I have no way of accessing them!

13 Apr 06 19:50 Reply

This new hotmail service is rubbish, I have not been able to access my mail for five days now,I dont fancy going to google because lack of mail security and yahoo is similar. Does anybody know a mail site that works.

17 May 06 23:29 Reply

hello i put a rich-text editor on my hotmail but now it wont come off. i am really annoyed. could you please help me to get it off.

22 Jul 06 15:10 Reply

It is a shame that they have to use this sneaky way to get people to switch to beta. It's just not fair, beta service is just crap, very hard to read, horrible layout, nothing works!
I demand my hotmail service back!

30 Jul 06 11:48 Reply

tony blair will tell u more people r comming off the dole and getting a job, that is crap , the only reason the figers go down is cos they send us 2 training coures,while peoplre on theas courses ur put down as employed.

well iv been 2 quite a fue training courses and i can tell u its a joke, and a wast off puplic money.
know one learns anything at theas places,
u have 2 job search 6 hours a day,
im not agenst having a job cos i like working . iv asked 2 do a proper traning course but the jobcenter says the goverment have stoped them, so now im at traning enterprise whear people do some job search.
the only reason why we r hear cos tony blair wonts 2 look good, when it comes 2 voting
for him on elections.it looks like he is doing his job but he selling us of 2 e,u.

7 Aug 06 12:10 Reply

M/S has sent me a new password, but I cannot access my m/sinbox, so please advise

24 Aug 06 08:04 Reply

My complaint is simply this - I have tried many times to send Emails and messages from Hotmail.com, and I have received a message to say ' I have unsent E,mails. Do I want to send them now?' Answer 'Yes' but they are never have been sent, for some strange reason.
It would appear that Hotmail has no-one with enough comprehension to remedy these problems. What can one do, in this kind of scenario???

24 Aug 06 19:07 Reply

Trying to login on msn hotmail is impossible.!
I am not able to download my emails, or send new ones except at work. Now I find I cannot login at work either. What is going on?

1 Sep 06 15:56 Reply

Hotmail is just proving to be unuseable. It is no longer a viable alternative to the corporate account.

I cannot rely upon Hotmail to provide the promised open access that is required in today's global user environment.

4 Sep 06 12:26 Reply

I am getting e-mails from Western Daily Press Bristol each time I look at my e-mails.Please I do not want them and can they be eradicatedright now.I get annoyed with them.Thanks for the cooperation Yours Sincerely Stephen J Blasby

18 Sep 06 17:32 Reply

Hi I have been trying to log into my hotmail account for the last 4 days without any success, an error page just keeps appearing!
I have just come across a web site which states that "Microsoft hotmail forgot to renew its domain name but has now been alerted of this and the site should be back up & running in the next few days" hopefully eh!!!!!!!!

JULEY 19 Jan 07 13:10 Reply

this is happening to me where the advert above rolls down and covers certain buttons and mails. when the advert is behaving itself and staying at the top of the screen, i still don't have access to buttons.

FIX THIS!

imcured 30 Oct 07 12:12 Reply

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