Microsoft advances testing of Hotmail replacement

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Microsoft has sent out a new beta of Windows Live Mail, part of the software maker's push to introduce Web-based counterparts to desktop products.

The test version, sent out to limited numbers of testers this week, goes out under the banner of "Windows Live," launched earlier month. However, it is actually part of a long-time effort to revamp Hotmail, Microsoft's current free, Web-based email service.

Microsoft is building Windows Live Mail from scratch, keeping Hotmail and its 215m active users on a separate system, Brooke Richardson, a lead product manager in Microsoft's MSN division, said. The goal in rebuilding the service from the ground up is to improve performance and enable desktop-like email features found in its Outlook program. AJAX is central to the effort, she said.

The Windows Live package aims to provide Internet-based personal tools such blogging and instant-messaging software, as well as the email service. Microsoft expects the products to be supported by advertising, as it girds to take on Web giants such as Google and Yahoo.

Most people will have to wait until next year for the new service while Microsoft fine-tunes it. The software maker has invited thousands of people test the beta version since July and plans to open up testing to millions of people over the next few months, Richardson said.

The new email beta includes nearly a dozen new features. Among them is a spell-check tool that underlines errors as people compose messages and suggests alternate spellings when they right-click on the word.

The company has also modified security features to call more attention to emails that may be related to a phishing scam. The program rates all incoming messages using three safety levels: "known sender," "unknown sender" or "unsafe." It calls special attention to "unsafe" emails.

The new release also includes a faster email search engine that looks through the body of each message and checks the subject and address lines. In addition, the inbox and contact list includes a scroll feature, allowing people to view more messages and entries in a single page view.

Windows Live Mail also offers users 2GB of free storage compared with the 250MB that's available for free with Hotmail, Richardson said. And Windows Live Mail users can keep their Hotmail.com email addresses. To request access to the test version of the new service, visit ideas.live.com.

Talkback

Perhaps it would show customer caring if some Live employees got assigned to fixing some of the problems frustrating plenty of Hotmail users currently.

One can not help but wonder if the appearant lack of quality of service troubling plenty of Hotmail users currently might be welcomed by some who would like to see a quick mass adoptation of Live (and the terms and agreements that come with that) in the forseeable future.

One thing that Microsoft needs to take into account is that arrogance kills. Take too long to fix customer frustrations (or 'fix' them in customer frustrating ways) and that may very well be the reason why they move on to alternative solutions no matter the (personal) cost, if any, before Microsoft is ready or woken up.

via Facebook 1 December, 2005 23:09
Reply

thanks to microsoft for helping me

ismail ahmed 26 September, 2010 09:59
Reply

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