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Talkback
I found this a very frustrating article. Whilst I am willing to accept the findings related to physical issues e.g. aching joints, headaches. I am very disappointed that the first five points that Unison has chosen to raise does not relate to the health issues given within the article.
If the only respondents are Unison members then this survey has a fair degree of bias that does not reflect the industry as a whole - I have always been given the opportunity to join a union, if fact in most cases it has been encouraged.
Can I say that having worked in the Call/Contact Centre industry for over 6 years I have worked in some of the nicest environments in my career history. I have also gained more qualifications since joining Call Centres than I gained at school and development opportunities have always been made available to me regardless of the role I have been doing.
In regard to fair pay, the reality is that we are losing our industry to other continents e.g. Asia, because we are so expensive to run and I can honestly say that whilst I would love to be paid more - who wouldn't - I think I am paid fairly for the job I do.