The call-centre operation for the OptiPlex desktops and Latitude laptops was moved back to the US and, in an exclusive interview with silicon.com, Dell CIO Randy Mott said the Bangalore centre was unable to deal satisfactorily with the volume of calls generated by the rapid growth of those product lines.
"In that example we were not as efficient as we want to be," he said. "We were growing very quickly in that [consumer] segment. It got a little ahead of us. We took the decision to get it back under control. Our customers expect more from Dell than other companies and we weren't meeting those [expectations]."
Mott did not rule out future expansion in India and said Dell has a policy of "all-shoring" wherever the right skills are to meet the needs of its global business.
"We certainly learned a lot of things and we'll be smarter about our growth in newly developed areas," he said.
Mott has been CIO at Dell for four years now after his move from US retail giant Wal-Mart, and said being CIO for a technology company has its good and bad points.
"One of the positive things about it is you have a management team that understands the importance of technology," he said. "But there are also 46,000 CIOs in our company who all have opinions on technology and insights, so part of the challenge is good communication to understand what those opinions and thoughts are."
In Mott's time at Dell the IT budget has dropped from 1.91 per cent of revenue to 1.44 per cent of albeit larger revenues and the company is spending less in real dollar terms. Mott plans to bring that down even further to around one per cent of revenue, but that is likely to mean an actual dollar increase given Dell's ambitions to be a $60bn revenue company by 2005.
And Dell is getting more out of its own IT for that money. Mott said his department completed 480 projects last year and has 650 on the table this year, with 60 per cent of the 3,000 IT staff now working in development.
Internally the priorities include the Dell enterprise data warehouse, its global online shop and the migration from Sun Solaris running proprietary Unix to Red Hat Linux, which is set to complete this year. Externally with its own product set a lot of resource is also going into development around applications for Dell's 'one-stop shop' services business.
One area Dell won't be looking at for its own needs is outsourcing. Mott admitted that outsourcing can lead to an "average" IT cost for some firms but said IT is a core part of Dell's business.
"The last thing we want is an average cost structure," he said. ""We consider IT a core competency. It is something we look to for sustainable competitive advantage."
Talkback
I have just called and got put through to India and the line was appaling and I have been completely put off.
I asked him the WEIGHT of the lap-top and was told 850 pounds!! (presume £'s)
I guess that Dell have failed to spend enough for educating their Indian staffs.
Dells indian call center... what a nightmare.. how many times can they tell you to please run the diagnostics again for me and i will get right back to you ... messed around about a month ...finally got fixed no thanks to call center
Dell's technical help is a joke. Our hard drive failed whilst still under warranty. I had the drive tested locally by a data retrieval company to try and save the data on it, before ringing Dell to request a replacement. What a nightmare! I could not understand the girl at the other end of the phone, her English was not good and her foreign accent was impossible. I had to ask her to repeat everything again, and she was programmed to refuse any claim under the warranty unless the diagnostic checks were carried out. After 45 minutes of trying to explain that the hard drive had been examined and verified as beyond repair, I got mad and asked her what part of "goosed" she didn't understand! She hadn't a clue what I meant, and didn't know the meaning of "buggered" either. After I shouted at her and told her what a load of cr*p Dell computers were, she agreed to consult a supervisor and ring back. Only then, when I gave my number and she repeated it, using the international dialling code, did I realise that I might not be talking to someone in the UK. I asked her she was ringing frim and she replied, "India". What good is technical support from someone who only speaks Engilsh as a second language? She didn't understand me and I certainly could not understand her.
Dell's customer centers are not educated!
I bought my Dell Inspiron from what I thought was an American company. In the beginning, I spoke to Americans who understood me and I understood them. Now I'm talking to Indians who cannot speak English at all, and if they can it is not clear, don't know what they are talking about, etc. If I had wanted to buy a foreign product, I would have done that. I suggest you bring those customer care/help back to America. At least we're familiar with the product.
DO NOT BUY DELL -- BEWARE!!! THE SERVICE IS 3RD WORLD AND HARDLY TO STANDARD. MY GOD, WHAT ARE THEY THINKING? TERRIBLE SERVICE ALL AROUND.
I'm a great believer in equality and diversity provided that the employee is up to the job.
You wouldn't employ a van driver who couldn't drive, so why would you employ a call centre operative who can't speak the language of the customer they are paid to deal with?
Employing someone as an English-speaking call centre operative when his or her English is poor is simply ludicrous!
I have now cancelled my order with Dell!
I think that other organisations that are considering overseas call centres should think again!
I have had incredible service since day1. My Dell laptop (inspiron 8200) broke down on the 5th day after purchase. So much for Dell products... I had heard that dell after-sales service was pathetic, but left with no other choice, I called on the tech support number. I was terribly irrate, but the agent was so understanding. He explained me the problem and gave a clear cut picture of the issue we had there. The resolution was provided almost instantaneously! I thanked the agent, and let me tell you, his english was good! Ok, the accent was unlike american, but let me add, gramatically and otherwise, his English was far better than most americans i know!!! Then... the other day i called in for tech support regarding a wireless router issue, only this time i was routed to a US based tech support queue. The bugger was so impolite and rather rude. Neither did he understand the issue and neither did he care to listen. All he wanted to do was for me to go and format the hard drive!!! I'm not a computer geek, but i DO know that for a simple wireless router issue, one doesnt need to format the HDD, for Gods sake!!! No, i didnt get any help, but i called in again for the same issue and this time again an indian technician came ob the line, who resolved the issue in 4 mins flat!!! Impressive indeed!!! I dont know what u guys talk shit about the indian call centres... but i know, they're great!!! Peace!!
I am not among those who blames or curse for offshoring jobs to 3rd world country.I mean so far my problems are getting resolved.So far whenever i called dell, on 90% occassion i landed up to india and i find them extremely helpful, softspoken and knowledgable.As far as the English is, sometimes they are a bit difficult to understand but then no one on this universe is perfect.Even in United States we have people who speaks real fast and sometime they are very hard to understand.So Language shouldn't be an issue.I am very happy with DELL and it technical supports(Specially the Indian Agents), who are extremely educated and knowledgable.
well services being outsourced to india is the a very good thing that can happen, indian technicians are really good at what they do, they know their work. i had called just once for an issue which was resolved in a matter of minutes. the agents english was good and pretty understandable. now what do we expect from some other national good communication skills and easy to understand which i personally think is there in indian technicians from india and Dell has done a great job in outsourcing their services.
Dell is the best company for computers and the after sales services which they provide is just great. which includes all kinds of services
as in technical support and i appreciate dell for having such a big network of support centres to serve its customers all over the globe.
Dell appear to have dropped their hardware failure support for customers…
Beware!! If you’re Dell turns faulty the best plan is basically repair it yourself.
I remember in the good old days the service department (Located in Ireland) went out there way to help and support you with hardware…alas now if you have a faulty hard drive (Well if you haven’t you will because they all fail within about 28 months) your best option is to go buy an new one, don’t waist time calling some woman in Bangladesh, she has no idea what a computer looks like let alone repair it…
It would seem they have even dropped the link on the website to support/faulty hardware, so as the System Administrator for a large company, what am I going to do!! Next time I need hardware…Yup go to HP.
Well suppose it was good while it lasted. RIP Dell Computers
Bill Potter
System Administrator
Hai every body,
I am from india and i work for a bpo organisation,i respect american customers and love to interact with them.But some of the american customer's are under the false impression that indian call centres are not doing well,which is a false impression and wrong perception.In fact indian call centres are doing exceedingly well in providing the customer experience.As a matter of fact there are bad customers and bad rep's,but it is not the end of the game,we have a lot of good custmers and good rep's,So lets all look at the positive side of the issue rather than at the negative side of it...ok...bye bye
Your's in Him
Suman
I've just read your comment on the indian based dell customer service and feel that it is rediculous. The recent survey says that dell provides the best customer service and is able to satisfy most of their customer needs, as you now no one can be 100% perfect. look at ur own PC world customer service, which consists of majority of the uk citizens, but i feel it has the worst rating in terms of cs, and this has been stated in most of the surveys. So no what do you say, that a person speaking english as a econd language cant provide you with much support, this is bull shit, then all these days dell couldn't have reached the standards it has now acheived. And more over i live in uk and used to work for national railway enquiries as a cs, though i was indian none of the customers felt that i was not being helpful to them, i found that each and every coustomer was satisfied. where as the agents who were uk citizens were most of the time giving incorrect infos, i dont think speaking english as a second language is of any matter while coming to satisfying a customer.
2/11/04
It is impossible to contact anyone other than India with in the Dell organisation. The UK/ireland seemed trained in evading any telephone calls by having answering machines and not returning the calls.
After reading comments about Dell Customer service etc. Things have not changed and I would advise anyone not to purchase from them due to the lack of after service support.
I have a problem computer/printer still not resolved after 1 month and no one is interested at Dell.
I must point out that people who think they are speaking in ENGLISH from England are in a world of fallacies. The English language used in England is no where close to even a degree of the Correct English in theory. What was you saying? - try this one for a start. I just want to point out that English is no more spoken by people residing in England than by INDIANS IN INDIA. It is usually very sad to hear these comments from well travelled people.
Off shoring is a project, you are not implementing it correctly.
The problem I had with Dell and the Indian call centre for my Inspiron purchase was the insistence by the people at the end of the phone to stick to a script.
This is useless if my query falls outside the scope of that script.
The ability of people to understand English does vary considerably. I lived in Australia for a while and my two observations on this subject are thus.
Firstly I met a very nice Hungarian girl who had only spoken English in Australia and she had difficulty in understanding me a native English English speaker. She heard the sound as much as the words themselves. The same with me and Dutch and Flemish. Same language (essentially) but a different sound.
Then I had to phone Dell (again! :) ) in Australia and I get put through to Singapore. Same trouble as the Hungarian girl. Sound as much as words.
So my point is that understanding English is as much to do with the sound it makes to the listener as the words are spoken. So it is with all languages.
Thus to use non native English speakers can will and does lead to situations as I have previously described. Whereas I would contend that a native English speaker would not get into one the situations above.
It is for this reason that call centres, in places where English is not the first language, will struggle with different English speakers.
I would never buy from a big company like Dell. The point is that they are so remote whereever they are located and because of their sheer size individual home customers will never be that important. They will shift their service operations to wherever it's cheapest and whether you get good service or not will always be a matter of luck (as you can see from the completely opposite opinions of them in the previous comments).
I would rather trade with a smaller local/regional setup and take a small risk of them going out of business. With the small size and smaller customer base, reputation and individual customers are bound to be more important, and they will usually be more flexible. And typically you can even (if necessary) actually go into their shop/office and talk to a person face to face.
Dell Support Staff in India Sucks.....i had a problem with my desktop and had some issues with the Drives. The suport guy in India "Sunil Singh" Was so dam ignorent about the issue...he was stamerring over the phone and could not resolve my issues. Infact he messed up my PC. Ultimately i had to re-image my PC
Dell support sucks in India, I agree.... It should be noted that not all of Dell's support is going to India. I am a business user and call in fairly often.... I've been told that I will get India if any of the following happen: I don't enter a system #, I call after a certain time of day (5 or 6pm), I enter a system number but it is for a "home" system such as an Inspiron notebook. If I enter a system # that belongs to an Optiplex desktop or Latitude notebook, I almost always get an American call center... Though, sometimes that isn't saying much ... I always have to give them my express code again (even though they ask you to enter it), there is still often a 10-15 minute hold time, the troubleshooting they require is meant for idiots (not me), etc....
I bought a Dell Inspiron & also received poor service levels & equipment failure.
1st problem was that the order was not processed. When we chased Dell we were told that the payment had been refused. Balance at the bank could have bought hundreds of laptops. My bank were not aware of any refusal. The transaction did get processed when we chased up. At the same time Dell were the subject of the UK consumer program watchdog.
2nd problem the delivery company were so poor, slow, you spend ages on the phone waiting to be served & then the staff had a very poor customer attitude & were rude, (these were irish not Indian)
3rd problem was a hard drive issue.
First call could not be processed by Dell as " The company computer systems have failed" service support was delayed until later in the week despite my 24 hour service package.
Dell Inspiron now failed for the second time, the first time Dell claimed it was a software problem & reinstalled operating system& drivers. I had to pay a third party to reinstll & set up my PC.
Forth Problem
Get this I was Pitching for a major Chief Executive job where we each had to give a presentation on lap tops to a non-executive board & the department of Trade & industry. My Dell inspiron failed again!! with the message " Primary Hard Drive 0 not found. no bootable devices--strike F1 to retry boot, F2 for setup utility. When you hit F1 you get the same message.
I wish I had bought a rivals product.
Stay Tuned for how I get treated with the most recent failure which an independant has stated as being a hard Drive failure.
i ( was ) a happy dell owner until.... i needed
coustomer service . i have talked to idiots
in south america, the phillipines , india , ect.
dell has sold out it's coustomers and it's
employees for greed . using third rate service
that can't do anything but say written statements and put you on hold will not cut
it in my world . the computer itself is just fine
but coustomer service is a big management
blunder that only gets worse !
Dell's "support" telephone center is terrible . . . I wasted 2 hours talking to an Indian technician who I could barely understand. After trying to fix my problem, to no avail, he promised to call me back. Needless to say, he never did. What a nightmare . . .
Dell has made this move to reduce costs and therefore complete in budget PC which they have more typically ignored.
I had recommended Dell for years, I always said you pay a premium but the service was second to none.
Why is it big companies get to a certain size and then seem to forget what made them great in the first place?
It was Dell's commitment to customer service and quality that made it great not being the cheapest supplier around.
Customers will pay for quality service, Dell had better wake up from this cost cutting dream before they lose the worth of their brand completely.
IF AMERICANS AND BRITISH CITIZENS ARE FACING SUCH A PROBLEM, I MEAN NOT BEING ABLE TO UNDERSTAND TO WHAT AN INDIAN CSR IS TELLING..........THEY SHOULD STOP CALLING THE TOLL FREE NUMBERS AND GO AGAINST THEIR GOVERNMENT FOR OUTSOURCING BUSINESS.
COZ I AM SICK OF READING TO THE SARCASTIC COMMENTS THAT THE FOREIGNERS MAKE!
WE ARE MORE EDUCATED IN TERMS OF POPULATION AND IN TERMS OF FIELD>
WHY CANT THEY JUST MIND THEIR OWN DAMN BUSINESS.
Isn't it great to be lectured by the problem? There are bad customers and bad reps but not bad Indian support agents, no way - they are just the greatest thing.
In this politically correct environment, Americans are at a distinct disadvantage. Americans can't speak out against anyone of another race or creed or nationality, if they do, then they are racists. However, those third world assasins want to take the industry and opportunity that Americans have created, then do a crappy job at it, then blame the Americans because they can't do as good a job as the Americans could.
It used to be that America was the land of opportunity, and we would welcome those who wanted embrace and partake of our culture and opportunity. Now, we have to put up with those who want the opportunity but want nothing to do with the culture that created that opportunity.
I don’t know what the fuss is all about. In the UK every region has a different accent. No one seems to be complaining!!?? Every year we recruit quite a number of Indian Techies straight from India. Cause the British and British Asians are not qualified enough for the job in terms of Academic and Technical know how. Though the recruiting process is tedious (work-permits etc) it is worth the effort for the quality that we get. Other than their accents these outsourced techies are way beyond are expectations than what we can source from within our market. Moreover all of them are postgraduate in IT & Engineering and have done all of their education in the English language. In the recent years it has become a known fact that the west have to rely on cost-effective quality solutions from Asia, especially from India in industries as diverse as Manufacturing to Technological solutions. As long as people in the west don’t take up Mathematics and Science as their core interests, we have only seen the tip of the iceberg! We should stop shouting at DELL; they have made their money!! I would suggest that we see that our kids go to school properly and help build their interests in Science and Technology.
I don't think the educated, post IT and Engineering graduates are the same poor speaking, unknowledgable "technical support" people we are talking about.
"As long as people in the west don’t take up Mathematics and Science as their core interests"
I don't understand what comments like that have anything to do with a person who is outsourced for cheap labor and doesn't know their way around a PC (or what an MP3 player is?!?!). I don't believe Mathematics and Science is there core interest either let alone the field they currently work in.
The field I work in (In which I am knowledgable because it is the field I choose to work in) requires me to deal with customer service daily. Whether it is cellular, computer, or networking companies, when the call is transfered to India we know the transaction is going to take 5 to 15 minutes longer than normal. There will be delays, long periods on hold, the need to repeat information many times on both ends, and a general ignorance of our products, our systems and even there systems when attempting to do simple processes.
This has nothing to do with their culture or our culture. This is business. And when you make a simple process that ineffective it costs money. Those companies make up for it with cheaper wages for their employees. We lose time, money, customers and have to work harder for the same end result.
I had my dell for 2 days and slipped in a re-install CD by mistake and lost EVERYTHING. I spent hours on the phone with techs and they had me trying this and that until finally, I was told that they would send me THE CD. Noe I cannot even get a tech on line.
Dell stinks - end of story.
Dell Dimension suoort is from someone with a laptop and sat phone on an elephant. He's as knowledgeable as the goats hes herding.
I'm not too worried about the long term success of customer service outsourcing. Look at what happened to Comcast. They were forced to bring their customer service back home. You can verify this fact. The public image of a company has alot to do with the long term viability of said company. If people were to find the customer service experience of dealing with Indian outsourced phone jockies a positive one there would not be such an uproar. But instead these companies have gotten what they pay for. Poor quality service. Education is irrelevant when it dosen't produce results.
The market has a way of straightening these things out. And the cultural arrogance and anti-american sentiment of some of the folks who happen to live in India and the surrounding region are only accelerating this process.
It's a real shame, India has a fascinating culture and an even more fascinating and mind boggling history. The people there don't really deserve the reputation they're gaining, for the most part.
A cultural bridge between the two of us could be mutually beneficial. But this isn't it.
Simply awful - I do not understand why Mr Dell, or any of his employeees stays working at Dell. Clearly the stock options have paid for them - but as the service is so awful, I would hate to work there. My second (replacement)Dell has just failed. Even the "not our pc" folk in India have been forced to admit the Hard drive has failed.
Maybe HP can make a comeback - if they get the service right?
I was a Dell customer for quite a few years awhile ago and I have to say that the products I purchased back then have not had to be replaced until now. (That was about 4-5 years ago.) Lately, I've purchased a laptop and it had some faulty hardware issues that I knew was the case. However, after waiting over 3 hours on hold for a support tech (I was disconnected 4 times) - the tech was clueless about anything that was not scripted. He would ask me to check something and I would say that I did and give him the results. I think there was a definate language barrier.
So I have to send the machine back. Dell requires you to send the computer back for repairs using a box they provide through DHL, which they set up with DHL to deliver and pickup. Sounds pretty good to me. Well that was over 2 weeks ago. I've been on the phone for hours with Dell because DHL has no record of the request. Each time I get a Dell support tech - I have to go through the whole diagnostics process and then they supposedly set up a pick up again. This is f*cking ridiculous. I'd be fired if I treated my clients this way. I think it's time for Dell to take back it's good name and get to work. It did this much more efficiently in the past.
Hopefully not former Dell customer but unhappy one at least.
I am on my second Dell laptop. Just like the first one it had to be serviced shortly after purchasing...but now it's fine. The first one is still fine :) Anyway...I called to log the support problem and was routed through to India. Not only is there that 1.5 second delay between everything that is said but the person on the other end of the line does not understand common phrases...eg. They said to click on the start menu, I say "alright, I'm there"..and they reply with "what do you mean ?"... etc... I found the whole episode rather difficult. Since then I've called support and been routed to a North American centre and found that to be much more efficient and pleasant. If Dell support continues to remain in India I will not purchase another Dell. I don't care where the machine is manufactured but if I have to converse with someone directly I want it to be as pleasant and efficient as possible, especially since I'm already frustrated and am calling support as a last resort.
I was previously working with Dell in its indian call cente, and mind you we have the best ratings when compared to other Dell centers across the world.
I am currently in London and i can hardly find people who can speak English the way it has to be spoken, they all make and break the language as and when they like. English is not what you would like to hear but what it is. If Americans think what they speak is english then i am sorry to say they are mistaken. i have been to america as well and it is worse there. no grammer, no intonation nothing all, crap!. what do you understand about call centre's.
We at the call centre are not being paid to send out harddrives or send technicians as and when the customers call in for. For your information i have had customers insisting to send a technician to fit a key board. It costs Dell $250 to send out a tech, and the customer expects us to send him everytime they call for any issue.
Out of the 3500 calls that i have taken more than 2500 calls were software related. Again Dell is not a software company it is harware company and when u call in for a software issue it is our discreation that we support it or not. If you are having a software problem pray to almighty that your call lands in India because if u reach somewhere else you will be shut and thrown as a piece of shit. We do it because we know what it is.
All the products are mainly from Microsoft and anit-virus, and internet company's. Customers call in to Dell expecting us to resolve any issue just because it is a free number. Norton cahrges $29 an hour for their support and i myself have resolved many issues of theirs, tell me why should i do that. And comming to the warranties you are supposed to read the term's and conditions first before saying a 24 Hr warrranty. dont just sign in blindly reading the header. We the agents dont own the company, we have our limitations and so do our managers, you cannot expect everything to be done as you want just because you buyed a DELL !!!!
Customers expectation is high.
I am from INDIA and working in DELL since 3 yrs supporting APAC and EMEA region.
Customer says they have paid for warranty and they want technician to come and replace the parts and diagnose.
What customer dosent know is warranty is there only for parts and replacing parts.
Customer has to diagnose and give us the result of what part is damaged.
No wonder why IT companies from all over the world are moving to INDIA because we have the potentional to work and proove we are the best
Well..U know what? Its Dell which sucks. Not any customer service or anything. And for your (those who think american help centers or british call centers "understand" their problems better) information, the help centers in UK really really pathetic. Oh come on. They dont even know how to spell "ass".
I would guess that Peter the "Industrialist" isn't a native english speaker...by the English in THAT post.
I am going to go one step further and say he is probably Indian as well.
I don't care what accent people have, they should be personable, INTELLIGENT, well trained, and savvy...not the script reading idiots that are answering those phones at Dell now.
i have just purchased a dell laptop it came with a dvd rom cartridge instead of a dvd -rw in it so i phoned up & thought it would be a quick phone call to put it right ! Well three quarters of a hour later i was no further forwad due to the india call centre not being able to understand the simplest of words literally having to spell every word to them so in the end i just purchased the right part for myself a lot easier cant wait for a dell customer survey to come through.
i would like to point out i have the same problem with my phone banking another india call centre.
Come on buisness WAKE UP !
I work in a call centre for a large UK company. A small part of our call centre operation has gone to India and the service is shocking!. Occasionally when an Indian operator transfers a call to me he/she will 75% of the time cut the customer off. Basic notes on customers accounts don't make sense and often i find them rude. I dont think that the Indians intent to be rude but they're just different and it comes across that way. I am sure it is very difficult for them and working odd hours must be a nightmare but any cost savings must be lost in the additional calls customers have to make to get there enquiry resolved.All uk agents have strict targets to hit for talktime with customers but indias in consistantly a lot higher. My company has supposedly chosen the best company to carry out is offshore work, if this is the case then i dread to think what the rest are like. It goes to show that you only get what you pay for and i can't wait to see which company is shown up first when customer information gets into the wrong hands. To the person who said on this message board that the british have so many different accents anyway!!, well yes we do and we can all understand them and are very proud of them too!!! Bring back "customer service".
The Trouble: A common American is DUMB (except all the techno-guys)
The Solution: Route the Call to India - the land of techno-brains.
Ever heard of Indian-Computer-USER joke - NONE perhaps - lots of american ones though (and some from UK)
Aftersales service with Dell, frustrating to say the least. Spent hours with their technical support to carry out a 15 minute task. The main reason for the problem was their difficulty understanding regional accents. Would never buy through Dell for this reason alone, should have gone to P.C world
When my laptop failed to be delived (watch this space for how long it will take to find out who they actually delievered it to) the indian call centre was the only one who a) apologied for what had happened and b) provided me with any information (little though it was). Everyone at the Irish call centre was less than helpful and then told me to stop calling them....I had called 4 times in 2 days to see if there had been any progress (apparantly they found that annoying?!)
I purchased a Dell - the bottom line w/out all the details... The call centre is difficult to understand, does not appear to understand my questions, i get redirected and redirected. I loathe the call and am now doing most of my communication on-line. I, personally, will never buy another product, DELL or otherwise, with the knowledge that the call centre is based outside of America, simply, aside from the cultural and lingual difficulties, we need to keep jobs in America.
I'm trying to get a CD-Rom drive replaced. The series of trouble-shooting emails was way over the top, one line of enquiry would have had me using the Registry Editor. Most of the technical staff are competent in fault diagnosis, its just that their ability to plan and deliver a solution is poor. If India is 5 hours ahead they need to be smarter about not phoning me just as they're going home, and expecting me to take the next day off work in order to receive the engineer they haven't previously told me was coming. This gets a bit wearing when it happens 2 weeks in a row. Is anyone aware of a problem that stops users of Indian phone networks from getting through to office extension phones here in the UK? I seem to be able to receive calls from most other places. ps anyone else got a Dimension 4600 with a fan that's noisier than a microwave? Maybe its just that Dell PC's are the crap product of a crap company. I'll buy from a UK based supplier next time
MY GOD WHAT A NIGHTMARE. DELL ! WHAT ARE THEY PLAYING AT. MASSIVE CORRUPTION WITH IN THERE ORGANISATION IN INDIA. I HAVE NEVER EXPERIENCED SUCH APPAULING SERVICE. MR DELL YOU BETTER KEEP YOUR CUSTOMER SERVICE AGENTS IN INDIA. YOU ARE JUST GIVING YOUR COMPANY A BAD NAME BY EMPLOYING PEOPLE IN INDIA FOR CHEAP LABOUR. DONT TARNISH YOUR BRAND WITH A BAD NAME. BY THE WAY I AM AN INDIAN FROM THE UNITED KINGDOM.
Not educated? Do you have the facts to support this claim?
What do u guys out there mean by Indians being "uneducated"...? People in UK and USA can only dream of getting Graduated where a country like India is generating largest number of graduates throughout the world.
Ever wonder why BIG MNC companies like Microsoft, GE, Dell are opening their R& D Centres in India and not in so called developed nations like UK & USA?