What to do when your job is outsourced

Maybe you had a nagging suspicion that there was a move to push IT tasks to an outsourcer. Or maybe it came as a big surprise when the CIO made the announcement. In either scenario you probably weren't totally prepared for the news, and now find yourself panicking over future employment.

Your first instinct is to dust off and shore up the resume, and start calling recruiters. And while both tasks are natural responses, you also need to take a breath and examine the potential new IT roles that could be created within the company's structure, or even with the outsourcer, as well as recognise that the job change provides a real opportunity to map out your next career step.

The first steps
When Steve Kaluzny, a senior infrastructure support analyst for nine years at the Gillette Company, learned that the company was considering outsourcing the help centre and his department, it didn't come as a surprise: company leaders had alerted staff early on. The 30-year-old was one of two team leaders in the department that handled support, upgrades and projects for desktop computers at the corporate headquarters.

"IT managers let the staff know early on they were considering outsourcing and they bid the services to several companies. The internal support group also participated as a bidder to keep the support staff in house," he related.

The outsourcing bidding and project planning took a year during which Kaluzny and his team kept working at their jobs. When the planning and bid awards were completed, GE won a three-year contract for the computer help desk, as well as on-site infrastructure support for Gillette's Boston offices.

"They didn't hide the fact they were considering outsourcing. I feel that our group was overly optimistic that cutting costs [and] not filling vacancies in our group, plus the intangible benefits of having an in-house support staff would prove the winning decision," he said. In the end, the decision on to whom to award the outsourcing contract came down to costs -- there was no way that the internal group could compete on price because GE uses a help centre based in India.

Talkback

i am contractor for BPO job work..
in india.. having 5000 seats is now avaliable..

could u provide me this... we will make better business if u will do this for me.. i have already distribute 2500 job work from uk to indian companies..
wait for your mail
TANWEER

via Facebook 17 May, 2004 09:04

Hi Tanweer, i am a guy from Delhi-India. I am working with an IT company whos one of the business is BPO job work. Kindly give me details what kind of job work you provide. Also tell me all the details and formalities.

via Facebook 19 May, 2004 10:10

Hello Tanweer,

I would like to get the Job work, kindly let me know the kind of Job. Please note that right now I am looking for only one PC which is at my Home. Well I am system Administrator working for Minerals Industry here in Beawar.

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via Facebook 21 May, 2004 07:47

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via Facebook 23 May, 2004 21:44

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via Facebook 4 June, 2004 08:50

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via Facebook 20 July, 2004 09:54

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via Facebook 24 July, 2004 07:43

Dear Tanweer
I m interested in BPO (offline) job work from U.K.for 50 P.C. urgentlyWe r at Lucknow having the infrastructure of doing the same .Presently doing the same work .

Dr .V.D.AGRAWAL

via Facebook 24 July, 2004 12:53

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P.K.Mandal

via Facebook 26 July, 2004 13:18

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With thanks

DEBDEEP BANERJEE (SANTU)

09831650933/09339786043

via Facebook 15 January, 2005 09:10

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via Facebook 21 February, 2005 03:55

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via Facebook 26 February, 2005 19:45

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via Facebook 8 March, 2005 20:07

I would like to get part of you. Pls send terms & condition of your job work. And what are the nature works

regards
sushil meppayil
9847709981

via Facebook 24 March, 2005 08:46

via Facebook 24 March, 2005 08:47

via Facebook 24 March, 2005 08:49

hello everyone I am from kolkata having full setup of about 100 pc . I am eager to start my own BPO house in one of the most commercial place in Kolkata. I any body is interested plz. email me in this id - sanjib9b@yahoo.com
Ph- 0- 9830218028

via Facebook 27 March, 2005 17:47

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thanks

via Facebook 23 April, 2005 07:47

hi
my name is sumit, i'm currently working in BPO for last 6 month in banglore.

basically i'm from kolkatta, now i want to come back, so i want to know that is there any good oppertunity, for me there in BPO sector.

plz advice me
waiting 4 ur reply

via Facebook 27 April, 2005 12:00

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via Facebook 11 June, 2005 09:39

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I have 3 years of experience in BPO industry(Top 10).Iam qualified six sigma green belt and right now Iam interested in setting up my own BPO.

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Thanks in advance,
Ramprasath Sidharthan

via Facebook 21 August, 2005 15:52

hi there,
we are jay shree infotech bpo, kolkata (BK Birla Group of Company) are looking for exp candidates as CCEs having more than 6 months exp and should have good english communciational skills and will for talking to people.Energetic and dynamic person with service attitude.

salary for the position will be around 10-15 K.Transport will be provided and meals.All positions are for our kolkata center.
Waiting for a positive feedback from your end ASAP
Thanks & Regards
Pritam Ghosh
HR Manager
Jay Shree Infotech,
Salt Lake, Kolkata
PH 033-23577214/5/6

via Facebook 10 September, 2005 09:16

I am presently looking for System Administration/Support job.

via Facebook 13 September, 2005 12:46

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via Facebook 26 September, 2005 16:42

hello Mr. Tanvir

i'm working in it SW for last 7 yrs
letme know the wrk dtls
thanks
rajesh

via Facebook 15 October, 2005 16:39

Dear Sir,
would like to get part of you. Pls send terms & condition of your job work. And what are the nature works
regards
Mohd Hameed
+91-9935354923

via Facebook 25 October, 2005 04:27

is there in bpo call center in Jamshedpur

via Facebook 6 November, 2005 03:27

Hi,
Available 100 seats BPO for night shift only,Looking for job work,
Regards,
Mohammed Naved

via Facebook 29 November, 2005 10:20

helo tanweer,
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Binod Mishra

via Facebook 21 December, 2005 17:56

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via Facebook 26 December, 2005 07:51

Hi tanveer,
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Amit

via Facebook 27 December, 2005 16:22

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via Facebook 19 January, 2006 18:50

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via Facebook 30 January, 2006 15:04

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via Facebook 31 January, 2006 05:59

I want BPO jobs.
pls send details

via Facebook 6 February, 2006 16:23

Hello

I am a CCNA with more than 3 Years of Core Class " A " ISP experience .

mail me if i could be of any help to you.

Thanks.

agarwal20us@yahoo.com

via Facebook 8 April, 2006 06:20

we are a small bpo firm doing job work contracts. we would like to expand our business and willing to invest more if feasible. At present we have 10 systems.

via Facebook 10 April, 2006 11:52

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via Facebook 6 May, 2006 17:09

Hi Tanvee,

I understand that you are giving some BPO projects from UK on comission basis or with you fees.

Please let me know about this in details
Thank & Regards
Syed

via Facebook 8 May, 2006 10:29

I am working with a Mutlinational Insurance company as a Sales Manager. I want to join a BPO company in a suitable position. Please advise me.

via Facebook 8 May, 2006 12:56

Hi Tanveer,

We are a 25 seater Callcenetr and are mainly looking for a BPO Campaign. if you have do contact me asap at kunal_vora_99@yahoo.com.

via Facebook 11 May, 2006 14:13

Hi Rupak.

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via Facebook 11 May, 2006 14:39

hi,
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kasturi basu

via Facebook 12 May, 2006 11:25

hi,
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via Facebook 10 June, 2006 17:46

Dear, i am intrested in taking BPO work...plz contact me for more details

via Facebook 13 June, 2006 14:05

i am bachelor in elect engg as well as i had done ccna recently where i look for my jib

via Facebook 26 June, 2006 20:43

HI Tanweer Iam shastriproviderof projects in hyd
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via Facebook 29 July, 2006 14:18

Hi ,
My name is Imtiaz.
Recently i have set up a small lab consisting of 30 computers .All these computers are networked.My primary motive behind this project is to set up lab for practical training of MCSE,CCNA and security related courses.

I also want to use this lab for other works too like OCR related work.Are there any company ,national or international,willing to outsource their job then please contact me by email.

Regards
Imtiaz

via Facebook 22 August, 2006 20:34

Hi ,
My name is Imtiaz.

I have a running lab of 35 computers.I am looking for contract or long term work with national or international companies.I can even go for partnership with any individual.

Primary ares of work will be OCR related jobs.
Please contact me by email.I am based in Kolkata and Canada.

My email id is i_alam@hotmail.com

Regards

Imtiaz

via Facebook 23 August, 2006 04:40