'Cyber-loafing' signposts motivation problems

Daily Newsletters

Sign up to ZDNet UK's daily newsletter.

NEWS
Businesses are losing thousands of hours' worth of productivity each year - with staff being distracted from their jobs by everything from 'cyber-loafing' to hangovers.

But while identifying those mainstays of office dead-time is nothing new in this day and age, the results of a recent silicon.com survey did throw up some interesting findings.

Cyber-loafing -- the endless hours spent by staff on email, Web surfing and IM -- is often cited as putting the biggest dent in office productivity, but respondents to the silicon.com survey believe it is simply symptomatic of a more serious issue.

While cyber-loafing was identified by 22.79 percent of respondents as the main obstacle to a productive workforce, 'low staff morale and lack of motivation' was identified by 32.39 percent of respondents -- suggesting it's the bosses and the HR departments who still have some way to go if they want to get the most out of their staff.

David Guyatt, chief executive of filtering specialist Clearswift, said companies should be employing technology to identify problems of email and Web abuse; not solely to identify problem staff and serial procrastinators with a view to disciplinary action, but to identify trends of cyber-loafing that suggest employees are unmotivated or not being challenged in their jobs.

"If you have a motivated workforce then they should be far more interested in satisfying team goals than satisfying their own whims by wasting time surfing the Web or sending personal email," said Guyatt.

"Controlling and monitoring employees' use of the internet and email is as much about learning more about your workforce and your own responsibilities as a boss as it is about simply stopping it happening."

"However, there will always be people who want to take advantage of the goodwill of a company and abuse resources available to them. Increasingly companies are turning to technology to identify such problems," he added.

The seasonal problem of "staff holidays" was singled out by 12.43 percent as a particular source of dented productivity in the summertime, especially as parents scramble to take weeks during the school holidays.

A summer of sport has also done little for the office dynamic, with 12.24 percent of respondents claiming "sports talk" about events such as Euro 2004, Wimbledon and the forthcoming Olympics is most to blame for time-wasting.

Despite industrial action on the London Underground and a perennially poor public transport network nationwide, only 6.03 percent of respondents pointed the finger of blame at the trains and buses.

Perhaps more surprising was the extent to which the often-accused (unfairly of course) IT department escaped the wrath of respondents -- assuming responsibility for "cyber-loafing" is shared across the organisation.

Only 3.95 per cent of respondents said network problems would most likely be to blame for denting productivity -- perhaps tellingly this was even less than hangovers (6.03 percent).

And it would seem nobody really blames anybody for taking time off sick. Only 2.26 percent of respondents pointed the finger at coughing and spluttering colleagues -- even if the lines between "hangovers" and genuine "sick days" can get a little blurred.

Talkback

Nonsense! Maybe true six years ago, but these days the right approach is to let employees police themselves by installing systems such as CryptaVault and they’ll (mostly) keep their usage appropriate.

Treat them like criminals and lock everything down, and productivity slumps. Simple

TrailerMike 26 August, 2010 21:15
Reply

Post your comment

In order to post a comment you need to be registered and logged in.

You can also log in with Facebook. Log in or create your ZDNet UK account below

  • Login

Will not be displayed with your comment

By signing up for this service, you indicate that you agree to our Terms and Conditions and have read and understood our Privacy Policy. Questions about membership? Find the answers in the Community FAQ

Get ZDNet UK's daily newsletter

Enter your email address to sign up

ZDNet UK Live

BrownieBoy

@Jack, > Works really well for thieves.... Nice attempt to deflect the argument by tossing in a point that's totally irrelevant, even it were...

8 hours ago by BrownieBoy on AMD Ultrathins to challenge Intel Ultrabooks
bootlegger

Make that 13 people now - I got refused today at Manchester airport. I thought I was up to date on this legislation - I knew of the EU ruling from...

11 hours ago by bootlegger on UK airport body scans will not be opt out
tinycg

Don't forget to check out apps like GoodReader or SlideShark either, they're indispensible for people on the go in presentation situations. Best...

13 hours ago by tinycg on Four top iPad apps for people on the move
TerryRK

Well it seems there is something a number of us agree on. Why is the Ubuntu Unity launcher so ugly? I thought perhaps it was something to do with...

18 hours ago by TerryRK on A tale of two distros: Ubuntu and Linux Mint
Freebies202

Duplicate comments are not made intentionally. Its very good to know that now you are keeping check on this problem because sometimes a commenter...

1 day ago by Freebies202 on Microsoft fixes blog comments, speeds up blogs with open source
kevinmchapman

"the very significant number of users" and "many (most) of us" - you have no evidence for these statements. It is a fact that most users are saying...

1 day ago by kevinmchapman on A tale of two distros: Ubuntu and Linux Mint
Marg Menzies Harrison

Another grammar faux pas is the improper use of "you". When sitting down down in a restaurant, for example, I get cringe when the waitress...

2 days ago by Marg Menzies Harrison via Facebook on 10 flagrant grammar mistakes that make you look stupid
zdnetukuser

And NOW, folks, for Canonical's next trick... Kubuntu is late. Here's a pencil. Draw your own conclusions. cf.:...

2 days ago by zdnetukuser on Linux Minterface
Moley

@kevinmchapman. The discussion here reflects the very significant number of users who really do like the traditional menu system and who wish to...

2 days ago by Moley on A tale of two distros: Ubuntu and Linux Mint
kevinmchapman

Er, no... It is an efficient means of finding the application/file/setting you need in one place. The icons are a simply a fallback for when you...

2 days ago by kevinmchapman on A tale of two distros: Ubuntu and Linux Mint
TerryRK

Isn't the provision of a text based search an admission by the developers that the mass of icons approach does not work? I don't need to use a...

2 days ago by TerryRK on A tale of two distros: Ubuntu and Linux Mint
kevinmchapman

"Unity and GNOME 3 both abandon the old text-based cascading menus in favour of a graphical icon-driven system." Point truly missed. Both use a...

2 days ago by kevinmchapman on A tale of two distros: Ubuntu and Linux Mint
TerryRK

whs001 - Thank you, I'm glad you liked the article. I absolutely agree with you on your first point. I should perhaps have made it clearer that...

2 days ago by TerryRK on A tale of two distros: Ubuntu and Linux Mint
Dennis Nilsson

If we allow corporate interest to dictate the way our government circumvents due process against foreign entities then we should accept the same...

2 days ago by Dennis Nilsson via Facebook on ACTA stumbles in Germany
GHar123

I totally dislike pirating of works, I fear that artists will be deterred from creating works if they think that they are going to get ripped off....

2 days ago by GHar123 on ACTA stumbles in Germany
JCB33

How dare film makers, artists or anybody that invests in creativity stop us pirating their works for free. I want to be able to walk into my local...

2 days ago by JCB33 on ACTA stumbles in Germany
Moley

@GrueMaster. I prefer horses for courses rather than one size fits all. I, and I suspect most other computer users, do not really wish to have...

2 days ago by Moley on A tale of two distros: Ubuntu and Linux Mint
greycynic

The product that scares me every time I have to use it is the Office 2007 version of Excel. The first bug that I found was applying the median...

2 days ago by greycynic on Ten flawed products that derail productivity
GrueMaster

Nice review and very informative. One thing I'd like to add (in reply to whs001's 1st question), the main reason to have the same interface from...

2 days ago by GrueMaster on A tale of two distros: Ubuntu and Linux Mint
Frederick Wrigley

I'be been using Mint 12 since the RC came out, and I am far more happy with the Cinnamon, the Mate, and, yes (with extensions), theGnome 3...

2 days ago by Frederick Wrigley via Facebook on A tale of two distros: Ubuntu and Linux Mint