Dell delays results leaving spotlight to HP

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…that it enjoyed for many years. HP and other companies have learned from Dell's example. A shift in PC shipments to notebooks has meant that, because of an in-house manufacturing policy, Dell actually spends more per unit than it would if it followed the lead of the industry, which purchases notebooks completely assembled.

It's also unclear if the huge battery recall initiated by Dell had an impact on the company's fortunes during the quarter. Just about every other PC manufacturer — with the notable exception of HP — followed Dell's lead in recalling batteries made by Sony, but Dell was the first company to recall batteries and also collected the largest number. It's unclear whether PC buyers punished Dell for its high-profile recall, but industry participation rates seem low. Lenovo said it was seeing very weak demand for its recall program, but Dell executives declined to comment last week on the response to its recall.

However, there are signs of life at Dell. The company's beleaguered server business has received a boost from Intel's Xeon 5100 processor, which eroded AMD's long-held performance advantage. Given that servers are much more profitable than desktop PCs — Dell's main product — it's likely the company will have seen an improvement in earnings during the quarter, Toni Sacconaghi, an analyst with Sanford Bernstein, wrote in a research note.

Dell will also see better margins from its decision to adopt AMD's processors, according to Sacconaghi. After years of fidelity to Intel, Dell finally listened to its customers this year and began offering products using chips from both Intel and AMD. The company's first AMD products are just getting into the market, but going forward Dell will be able to force Intel and AMD to compete for its business, much like HP has done.

HP's dual-processor strategy and a focus on profitability under Hurd have kept its operations running smoothly all year. The benefits from Hurd's massive cost-cutting over the past year are starting to pay off and HP is also making inroads into Dell's enterprise business, Merrill Lynch's Farmer said.

It is likely that HP enjoyed an excellent quarter in the PC business, said Samir Bhavnani, an analyst with Current Analysis. The company was the top player in the US retail market, which doesn't include Dell's totals. The retail market grew 24.4 percent during the back-to-school shopping season compared with last year, and notebook shipments were up 46.5 percent.

The average selling price of a PC tends to fall during consumer-heavy quarters as PC companies fight for business, but HP and other vendors keep their profits up by persuading consumers to purchase bundles of gear, such as printers or digital cameras, Bhavnani said.

Talkback

Dell Delays 2008 Holiday!! Dell Disappointment – Delayed Orders Again!

I am so utterly ticked-off, I can hardly contain myself. I ordered a Dell laptop for a holiday gift for my little girl...I ordered BEFORE the mad holiday rush, and BEFORE black Friday. It has been delayed 4 times...I have emailed Dell 3 times...each time only getting an automatic response. I have called them 6 times, and was transferred thru the same department customer care center 11 times. Never leaving the same department - just going around in circles. It got to the point I actually had to laugh out loud...so obvious. They could have at least transferred me to different departments.

I have to say, this is by FAR the worst customer service experience I have ever had!! - bottom line. They could give a X#@(. They don’t try to help you replace your product with something else they may be ready to ship - or at least ship earlier. They don’t tell you why your order is delayed. They don't even want to talk to you.

You know; if one looks thru history. Looks at how many companies have gone under because of severe poor customer service - or because of promoting an item, and not being prepared for delivery promises...or even posting 'guaranteed' shipment dates, then not following thru...one would see Dell is going to have some serious issues.

I wish I had the power to single handedly force them to talk to their customers - to force them to have to deal with the issue - to show them, they cannot, nor should not be allowed to 'BS' the world.

Is anyone else having this 2008 issue?? - is there anything we can do?

lesannmcd001 19 December, 2008 18:25
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