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Dell finalises offer for takeover of Perot Systems
Blog The takeover of Perot has created a new business arm called Dell Services, which will provide IT services to customers, and extend Dell's reach into technology hosting, consulting, and application outsourcing, among other segments.
[November 4, 2009, 10:56]
The Real Business of IT review
Reviews CIOs, say authors Richard Hunter and George Westerman, frequently report being told, 'We could save a lot of money by outsourcing all our IT, and we'd get better service, too' or asked, 'Why does IT cost so much?
[October 12, 2009, 10:44]
Best Practices for Handling Outsourcing Termination Fees
White Papers Outsourcing deals may be terminated for various reasons. Prepare for the possibility of termination by understanding the reasons for termination, the associated costs and negotiation strategies. Contract termination is sometimes the only way to...
[October 6, 2009, 0:00]
Ten Steps to Mastering Outsourcing
White Papers Many outsourcing deals disappoint because they were not properly conceived, set up, executed or managed. Outsourcing is about using sources that are external to the enterprise. The 10 steps outlined in this paper will help to fashion the best deal...
[October 6, 2009, 0:00]
Use This Five-Step Process to Analyze Applications Before Deciding to Outsource
White Papers Analyze application portfolios as part of sourcing strategy, and use this analysis to determine candidate applications for outsourcing. Its best-practice model will enable better results from application outsourcing.
[October 6, 2009, 0:00]
Best Practices for IT Outsourcing Site Visits: Client Reference Site
White Papers Good outsourcing decisions require thorough reference checks and customer site visits. Don't conclude a deal without them. Mistakes in sourcing decisions can be costly and difficult to reverse. A face-to-face customer visit is only one step in a...
[October 5, 2009, 0:00]
Ten Things You Should Know About Infrastructure Outsourcing in 2006 and Beyond
White Papers Infrastructure outsourcing is one of the most mature IT services, but the market is consolidating and globalizing, and new delivery options are emerging. Understand and consider 10 issues when contemplating infrastructure outsourcing.
[October 5, 2009, 0:00]
Cool Vendors in IT Services and Outsourcing, 2006
White Papers IT service and outsourcing vendors are changing the way they do business in their service space by combining and marketing products in new ways. It's always challenging to succeed at promoting offerings during a time of new trends, such as the...
[October 5, 2009, 0:00]
Recognize the Recurring Problems in Small and Midsize Outsourcing Deals
White Papers Gartner analysts receive many queries from clients experiencing recurring first generation outsourcing deal problems, particularly among small and midsize infrastructure outsourcing deals, typically involving clients with 500 to 5,000 desktops.
[October 5, 2009, 0:00]
Achieving Agility: Take the Right Steps to Ensure Agility in Outsourcing Contracts
White Papers Outsourcing can hinder or enhance agility, depending on how contracts are structured. Use these best practices to ensure that all details are in place to support agility before signing an outsourcing contract.
[October 5, 2009, 0:00]
Shatter the Eight Myths of Outsourcing
White Papers Faulty thinking and misconceptions have led to suboptimized outsourcing. Common misperceptions about outsourcing have led to many ill-advised outsourcing decisions. As a result, many organizations enter into outsourcing relationships that fall...
[October 5, 2009, 0:00]
Findings From the 'All Company' Research Meeting: Understanding Insourcing After Outsourcing Decisions
White Papers High-profile instances of insourcing after outsourcing have caused many to believe insourcing is a trend. Its analysis reveals that these decisions were made when the drivers for outsourcing were superseded by business, leadership and...
[October 5, 2009, 0:00]
Chip Design Outsourcing Firms Need New Skills and Products
White Papers To survive as chip design moves to higher levels of integration, chip design outsourcing firms must develop new capabilities and new products, such as intellectual property and software. But the reasons for outsourcing electronic design are changing.
[October 5, 2009, 0:00]
Offshore Outsourcing Extends to Remote Infrastructure Services
White Papers Although global remote infrastructure services are an emerging market that requires caution, it suggests that companies add this as a possibility to their sourcing strategy scenarios after evaluating potential advantages and risks.
[October 5, 2009, 0:00]
Comparative Analysis of IT Outsourcing Offerings in Australia
White Papers This paper summarizes the ITO service providers' respective offerings segmented by scale of relative market presence (large, midsize or small), outlining whether they are of a primary or secondary nature or supplied by a partner.
[October 5, 2009, 0:00]
Findings From the 'Compliance and Risk' Research Meeting: Outsourcing Internal Audits for Sarbanes-Oxley Is Not a Panacea
White Papers Most companies use audit firms to help with Sarbanes-Oxley (SOX) preparations, but in case study, a midsize business also outsourced the internal audit function, mainly because it didn't have internal audit staff.
[October 5, 2009, 0:00]
HR BPO for the North American Market: The Processes and the Players
White Papers HR business process outsourcing is a complex, dynamic service market. Business Process Outsourcing (BPO) has garnered much press during the past two years, but has actually been in existence for many decades.
[October 5, 2009, 0:00]
Offshore Deal Failure: What Providers Need to Know
White Papers Providers should not let buyer naivety and lack of experience in offshore outsourcing undermines the success of a deal. If known buyer failure points are not addressed, one has dissatisfied clients. Global sourcing continues to grow, and spending...
[October 5, 2009, 0:00]
Xerox to acquire Affiliated Computer Services
News Print technology company Xerox has announced that it will buy business-process outsourcing firm Affiliated Computer Services in a deal worth $6.4bn. The deal will augment Xerox's global document and print management business, already in business...
[September 28, 2009, 16:42]
CRM Media - Best Practices: Software-as-a-Service
White Papers As companies get used to outsourcing at least some of their IT infrastructure to SaaS vendors, the number of SaaS offerings will expand even further. Even vendors of traditional on-premises software are introducing their own SaaS offerings for...
[September 28, 2009, 14:07]
