The Skinny on ITIL
White Papers ITIL (the Information Technology Infrastructure Library) is, after all, a collection of best practices first developed by the British government almost 20 years ago. But ITIL is rapidly gaining ground as an IT governance model in U.S.businesses.
[July 4, 2007, 2:28]
Service Level Management of the German Air Traffic Control: An Integral Part of the ITIL Process Landscape
White Papers Originally developed by the British government in the late 1980s, ITIL is comprised of a growing series of publications that outline a process-based set of best practices for IT service and systems management.
[March 15, 2006, 0:01]
eTOM and ITIL: Should You Be Bi-Lingual as an IT Outsourcing Service Provider?
White Papers IT Infrastructure Library (ITIL) was developed by the Central Computer and Telecommunications Agency of the British government and adopted by many companies as their internal IT best practice. This paper provides a high-level overview of the...
[March 10, 2006, 0:01]
IT Invoice Management: Financial Management for IT Services With ITIM
White Papers Leading standards currently available are the Technology Infrastructure Library (ITIL), and the British Standards (BS15000). Businesses and organisations today are focusing on improving managerial control of IT activities and costs.
[March 10, 2006, 0:01]
