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10 Gigabit Ethernet Technology Overview and Applications for Enterprise Data Centres
White Papers The second part examines BLADE's RackSwitch product line, including 10 GbE applications within enterprise networks and data centres. This Technology Brief is divided into two parts. The first part discusses the evolution of Ethernet, and then...
[January 22, 2009, 0:00]
Implementing a unified desktop interface - best practices for contact centres
White Papers This white paper addresses the challenge of contact centres in mainframe-intensive environments and the benefits of a unified desktop interface. It looks at real-world contact centres to highlight problems and solutions.
[May 12, 2007, 1:00]
Performance Engineering for EA Systems in Next Generation Data Centres
White Papers Software Performance Engineering (SPE) methods have been in use for over two decades as an approach to manage the risks of developing systems that fail to satisfy their performance requirements. In general, SPE advocates the use of performance...
[May 1, 2007, 1:00]
HIMSS/Imprivata Webinar - William Osler Hospital Centres: Three Hospitals, One Successful Strategy for Single Sign-on and Biometrics Deployment
White Papers William Osler Health Center (WOHC) was challenged by too many passwords while the IT help desk was struggling with the high volume of reset calls. To alleviate this problem and in order to provide secure network access, WOHC found a Single Sign-On...
[July 1, 2009, 1:19]
Contact Centres: Optimum service at optimum cost
White Papers Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created...
[November 17, 2009, 0:20]
Performance Engineering for Enterprise Software Systems in Next Generation Data Centres
White Papers Software Performance Engineering (SPE) methods have been in use for over two decades as an approach to manage the risks of developing systems that fail to satisfy their performance requirements. In general, SPE advocates the use of performance...
[May 1, 2007, 1:00]
Hudson's Bay Company Keeps Customers at the Centre of Its Business With an Avaya Contact Centre Solution
White Papers Hudson's Bay Company (HBC), Canada's largest department store retailer and oldest corporation, needed to ensure that its contact centres were adequately equipped to deal with the most urgent customer demands.
[April 24, 2007, 1:00]
npower Delivers First-Class Customer Service With Avaya Contact Centre Solutions
White Papers As a company that rapidly expanded through several acquisitions, npower was challenged with integrating eight different call centres operating disparate technologies and incorporating a diverse, new staff.
[September 5, 2006, 0:00]
Avaya Contact Centre Solution Improves Efficiency and Satisfies Customers at Chunghwa Telecom
White Papers ChungHwa Telecom (CHT) needed to link and centrally manage 20 small call centres throughout Taiwan in order to maximize customer service and improve agent productivity. This solution linked all 20 centres, offered better Customer Relationship...
[September 5, 2006, 0:00]
Future IT Space: Leaving the office environment
White Papers The vast majority of traditional office buildings simply cannot meet the demands of today's data centres. Growing power and cooling requirements, coupled with ever more prescriptive data and risk management standards, mean conventional office...
[October 10, 2006, 1:00]
Emergency Triage
Downloads Emergency Triage is an essential handbook for all clinicians involved in the receiption of patients into unscheduled care settings like emergency departments, walk-in centres. Trusted Source: Manchester Triage Group (Manchester, UK), Kevin Mackway...
[May 19, 2008, 8:00]
The Executive Centre Deploys Cisco Unified Communications System to Provide Differentiating, Valued-Added and Consistent Services to Customers
White Papers Established in 1994 as a half-floor operation in Bank of America Tower in Hong Kong's Central District, The Executive Centre has grown into Asia-Pacific's leading premium serviced office provider with 19 centres across 10 cities - all focused on...
[March 10, 2007, 0:00]
Data Center Optimization
White Papers Our data centres are in the grip of a crisis because they lack IT transparency, and it's getting worse. Tideway Systems addresses this crisis, looks at key risk areas, and provides practical advice on how to optimise a Data Centre's functionality...
[September 9, 2006, 1:00]
CeeJay CeeCurity
Downloads CeeJay CeeCurity automatically encrypts and backups your data to the secure CeeJay Software data centres. Incremental backup allows for faster backup and restores by only processing recent changes to your data.
[July 13, 2009, 10:17]
CeeJay CeeCurity
Downloads CeeJay CeeCurity for Apple Mac automatically encrypts and backups your data to the secure CeeJay Software data centres. Incremental backup allows for faster backup and restores by only processing recent changes to your data.
[July 13, 2009, 16:59]
dynaTrace Software Case Study: GRZ IT Group
White Papers The GRZ IT Centre Linz GmbH is one of the largest computer centres in Austria and leading control centre for the GRZ IT Group. The company wanted to achieve visibility into complexity of service oriented architecture to improve application...
[December 1, 2008, 23:00]
Financial Data Protected Despite Radio Access
White Papers Centrally stored customer data is accessed by field staff, consultants and telecommuters as well as Datev information centres distributed across Germany - approximately 800 external employees in total.
[May 16, 2009, 1:17]
Carnival UK Steers a Course to Customer Satisfaction With Avaya IP Telephony and Customer Contact Centre Solutions
White Papers One of the world's great cruise companies, Carnival UK, realised that its contact centres were in need of a technology overhaul when it came to: keeping up with growing customer demands, limited call distribution, difficulties in managing peaks in...
[September 5, 2006, 0:00]
'Why Do We Bother?': Recruitment and Training in a Call Centre
White Papers Many call centres appear to have rather involved recruitment and training processes and yet, there remains a high level of turnover and burnout reported within the industry. There appears to be a number of paradoxes within the management of the...
[July 25, 2006, 3:16]
VZR Saves Valuable Healthcare Resources With a Citrix Solution
White Papers In South Limburg, the Netherlands, VZR centres provide nursing, health care and rehabilitation services for the elderly, delivering care in the broadest sense of the word. VZR sought a solution to enable centralized network management.
[October 11, 2006, 0:00]
