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IT Services Provider Enhances Productivity With Upgraded Operating System
White Papers Microland Limited, an IT services provider known for being quick in adopting new technology, deployed the Windows 7 Release Candidate operating system on 250 company computers. With features in Windows 7, Microland can protect data from loss...
[November 19, 2009, 0:21]
IT Services Provider Eases Administration With Integrated Security Solution
White Papers Getronics, one of the world's largest services integrators, was using Microsoft and third-party security software to protect its network and its customers' IT systems from threats such as viruses and spyware.
[September 28, 2007, 1:00]
IT Services Firm Helps Customers Lower Costs, Simplify Processes With Virtualization
White Papers YSIDE, headquartered in Israel, is a Microsoft Certified Partner that provides IT consulting and software implementation services to customers in a wide range of industries. Other customers have seen an increasing need for disaster recovery...
[March 1, 2008, 0:02]
IT Services Supplier Boosts Service to GPs With Streamlined Operations Management
White Papers Employees at INPS, which provides IT services to General Practitioners (GPs), used a disparate and complex IT infrastructure. It needed a management solution that: better monitored service performance, lowered the total cost of ownership, helped...
[April 26, 2008, 1:02]
IT Services Firm Uses Latest Operating System to Save Money and Strengthen Security
White Papers Heartland Technology Solutions (HTS), which specializes in outsourced IT services, has a highly mobile work force that is constantly traveling. However, the company's operating system was not ideal in terms of configuring mobile devices or...
[December 2, 2008, 23:00]
White paper: IT production services
White Papers The key component to building a competitive IT infrastructure is through IT production services.
[May 25, 2006, 3:17]
IT Services Consultancy Maximizes Billable Hours With New IT Infrastructure
White Papers WM-data provides IT services to firms in the Nordic countries of Northern Europe. Acquired by the LogicaCMG Group, an international IT services company, WM-data wanted to increase efficiency to maximize available billable hours.
[February 23, 2007, 0:00]
Improving Your IT Service Management: Using HP OpenView Software and the HP IT Service Management Reference Model to Design and Deliver Exceptional IT Services
White Papers Increasingly, IT organizations are finding that they must evolve into trusted service providers that can adapt on demand - and offer the cost-effective, reliable, flexible IT services required for business initiatives.
[March 3, 2006, 0:01]
College Boosts IT Services, Builds Community, With Information Management Solution
White Papers The college wanted to provide better IT services and information management solutions to faculty, staff, and students to improve the learning environment. To that end, TCC deployed an integrated solution of Microsoft server and desktop technologies...
[April 16, 2008, 1:02]
HDFC Bank: Enhancing IS Effectiveness While Reducing Costs Through Wipro's Managed IT Services
White Papers Going by the amount of automation that has been infused into its day-to-day services, IT can be reckoned as the Bank's nervous system. Wipro's Managed IT Services have ensured that HDFC is there for its customers round the clock throughout the...
[March 9, 2006, 23:00]
Offshore Recruitment Services Boost Recruitment Firepower for Top IT Services Firm
White Papers As demand for Nelson's IT staffing services sharply intensified during the past few years, so did the marketplace competition for qualified IT professionals. A division of $400M Nelson Family of Companies, Nelson Technology (Nelson) is an IT...
[May 21, 2009, 1:19]
CDW Services: Comprehensive IT Resources & Management
White Papers You need a partner who can support you with comprehensive services and tailor them to your specific needs from basic IT projects to enterprise-wide solutions. When it comes to the long-term strength of your technology investment, you need an IT...
[July 22, 2009, 11:44]
Defining, Modeling & Costing IT Services: Integrating Service Level, Configuration & Financial Management Processes
White Papers This paper will examine the fundamental steps for defining IT services, modeling IT services in a Configuration Management Database (CMDB) and developing service based IT costing models. These activities are part of three IT processes (Service...
[September 2, 2008, 7:35]
New Certifications Help Russian IT Services Firm Expand Business, Recruit Top Talent
White Papers TI Systems is a Microsoft Gold Certified Partner and IT services provider for private-sector and governmental customers in Russia. This solution has helped the company build customer trust, gain new business, and increase the efficiency of IT staff.
[December 1, 2008, 23:00]
German IT Services Provider Reduces Desktop Deployment Times by 25 Per Cent
White Papers Germany-based IT services provider mktec delivers innovative solutions to small and medium-sized enterprises. Its customers need to ensure their businesses are efficient, cost effective, and secure. To help them achieve these aims, Microsoft Gold...
[June 20, 2007, 1:00]
Quality of Experience (QoE) of Mobile Services: Can It Be Measured and Improved?
White Papers The ultimate measure of a network and the services it offers is how subscribers perceive the performance. With the growth of mobile services, it has become very important for an operator to measure the QoE of its network accurately and improve it...
[November 8, 2004, 2:00]
Workforce Planning and Scheduling for the HP IT Services Business
White Papers This paper presents a system for workforce planning for HP's IT services business. For project-based services, the paper solves the problem of matching an employee's skills and other attributes to the project (job) requirements; The Mixed Integer...
[May 1, 2009, 1:18]
Business Service Management Links IT Services to Business Goals
White Papers IT to optimize services based on business priorities. Read on to discover how the most effective way to deliver business-optimized service is to adopt a process-driven, holistic approach to IT operations, shifting the focus from technology to...
[January 19, 2009, 10:59]
How Symantec Residency Services Boost IT Effectiveness
White Papers Symantec Residency Services provide knowledgeable experts to augment an organization's IT staff, contributing industry-leading expertise and best practices related to Symantec and third-party technologies.
[May 9, 2008, 1:02]
Procter & Gamble Touts IT Services Model, Saves $500 Million
White Papers Among the IT processes ITIL addresses are: service-level management, capacity management, contingency planning, availability management, cost management for IT services, configuration management, problem management, change management, help desk...
[March 14, 2006, 23:00]
