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Satisfaction survey analysis using statistics: You'll be delighted with the results
White Papers Satisfaction surveys are an important tool for assessing the satisfaction of your customers, employees, patients and readers. Without a reliable way to analyze the responses, however, you risk making important decisions based on incomplete or...
[November 3, 2009, 8:36]
Usability in Enterprise Customer Service Applications: The Impact to Productivity, Customer Satisfaction, and Profitability
White Papers Finally, this paper reviews the specific usability improvements contained in Oracle's PeopleSoft Enterprise Service Solution 8.9 and how they can increase profits in your contact center and positively impact customer satisfaction levels, employee...
[August 4, 2005, 6:00]
Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
White Papers The research discussed in this paper evaluates the effect of Customer Relationship Management (CRM) on customer knowledge and customer satisfaction. An analysis of archival data for a cross-section of U.S.firms shows that the use of CRM...
[January 11, 2007, 0:00]
Creating Higher Physician and Patient Satisfaction Using Online Channels -- the Memorial Health System Story
White Papers Do you want to drive up patient satisfaction while delivering more effective marketing messages? As a healthcare provider, do you want to better recruit and retain physicians and clinicians? Do you want to increase your patient safety by allowing...
[January 27, 2009, 7:58]
Consultant Improves Customer Satisfaction With Service and Support Plans
White Papers The company's goals are to maximize customer satisfaction with its Microsoft Dynamics solutions, enable customers to manage the cost of their IT investments, and keep both staff and customers current with evolving technology.
[March 3, 2009, 23:00]
Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention
White Papers To ensure the retention and satisfaction of customers while booking new business, managers implemented Microsoft Dynamics CRM. Barclays Bank PLC provides banking, investment banking, and investment management services throughout the world...
[October 28, 2009, 8:45]
Systems Integrator Is Driving New Business Using Customer Satisfaction Index
White Papers Technology Associates International, a specialist in Microsoft Office Enterprise Project Management Solution deployments, is retaining customers and winning new business due to better visibility of satisfaction rates and performance levels.
[March 3, 2009, 23:00]
St.George Bank Saves Costs and Enhances Staff and Customer Satisfaction Using Avaya Interaction Centre
White Papers St.George values its customers and focuses all its technology around ways to improve customer satisfaction. St.George Group is Australia's fifth largest bank. Avaya designs communication solutions which keep the end customer in mind.
[April 28, 2007, 1:00]
ELDIM S.A. Increases Customer Satisfaction by 30% in Two Years
White Papers Deployed in only one month, Siebel CRM Professional Edition has enabled ELDIM to increase customer satisfaction and staff productivity by 30% in two years, as well as increase sales and marketing effectiveness.
[January 23, 2007, 0:00]
National University of Singapore's New Help Desk Solution Leads to Fewer Calls, Higher Customer Satisfaction
White Papers With the SPOC solution, NUS has improved service quality and obtained consistently excellent customer satisfaction levels. The National University of Singapore (NUS) already had a well-developed IT infrastructure to support its students and faculty.
[October 20, 2006, 0:00]
OOCL Boosts Knowledge and Customer Satisfaction
White Papers The company engaged Oracle Support Services to optimize performance of database and application server infrastructure and assist in rapid adoption of advanced new features and implemented best practice systems to reduce costs, improve end-user...
[March 7, 2006, 23:00]
Best Practices for Translating Customer Satisfaction into Revenue
White Papers Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
[November 7, 2009, 0:21]
Optician Enhances Customer Satisfaction With New Business Intelligence Solution
White Papers To ensure customer satisfaction and retain existing clients, it worked with a legacy Business Intelligence (BI) Query and Reporting solution. One of the leading British opticians, Dollond & Aitchison (D&A), operates in an increasingly competitive...
[January 1, 2007, 0:00]
POWEO Streamlines Business Processes to Improve Customer Satisfaction
White Papers The challenge was to place customer relations at the heart of business processes and capitalize on customer knowledge to increase customer satisfaction, and improve customer loyalty. POWEO wanted to ensure a competitive edge in the residential...
[October 11, 2008, 1:01]
Afibel Improves Responsiveness of Call Center, Boosting Customer Satisfaction
White Papers The challenge was to modernize the applications used by telesales staff at the call center to make it more user-friendly and raise customer satisfaction and reduce training time of telesales sales recruited on fixed-term contracts during seasonal...
[June 30, 2007, 1:00]
Association of Support Professionals Research: Best Practices for Translating Customer Satisfaction into Revenue
White Papers Today's support organizations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
[April 8, 2009, 15:54]
Enterasys Improves Customer Satisfaction Levels by 5% While Lowering Service Costs
White Papers The company, headquartered in Andover, Massachusetts, had made customer satisfaction a top priority. Like any other company, Enterasys wanted lower costs while improving all its customer-related services.
[July 18, 2006, 0:00]
International Distributor Sees ROI, Customer Satisfaction Soar With SOA-Based Solution
White Papers Best of all, solution boosts customer satisfaction - and drives closer relationship between Tallard and its customer. Tallard Technologies distributes high-tech products to Latin American resellers. But sales and inventory transactions it conducted...
[July 25, 2009, 1:18]
New Methods for Strategic Customer Satisfaction Measurement
White Papers While customer satisfaction is a major goal of almost every enterprise organization, contact centers have been challenged to find ways to set benchmarks for customer satisfaction goals. When using customer surveys to gather satisfaction data, the...
[July 20, 2006, 0:00]
Six Sigma: High Quality Can Lower Costs and Raise Customer Satisfaction
White Papers This paper explains how implementing six sigma can lower cost and raise satisfaction among customers. Companies worldwide are turning to Six Sigma, the data-driven management approach popularized by General Electric, to help them improve...
[August 25, 2004, 10:33]
