A Shift Toward the Virtual Contact Center Model: Examining the Benefits of and Uptake in Remote Agent Structures - Optimizing Your Traditional and At-Home Workforce
White Papers The age of the virtual agent, or home-based agent, is here. By some accounts, there are currently approximately 100,000 virtual contact center agents in the United States, a movement that represents a growing global trend.
[July 20, 2006, 12:28]
Mobile Email : Time for implementation
White Papers With the large scale uptake of email at the beginning of this millenium, there was a clear expectation that there was going to be an unprecedented impact on the way business in conducted. The vendor community pushed pushed the story and enterprises...
[July 20, 2006, 7:41]
Designing Assessment Tools in a Service Oriented Architecture
White Papers However, technical issues such as interoperability and security, and pedagogic reservations as to its effectiveness still remain barriers to the uptake of CAA. Assessment is an important component of formal learning, and Computer Assisted...
[July 27, 2007, 4:40]
AppLabs and the Test Maturity Model Integration (TMMi)
White Papers The TMMi Foundation has been founded as a non-profit making body, by a number of leading test and quality practitioners from across Europe to promote a standard TMMi model and to promote its uptake as an international industry standard for...
[August 8, 2009, 1:20]
DSL for developing Countries
White Papers Adoption of as such an approach will have a direct impact on the DSL service uptake in a given country; in developing countries this is sensitive to user pricing and streamlining of operations, which is the basis of this article.
[October 12, 2004, 3:00]
A Study of Real-Time Query Expansion Effectiveness
White Papers Analysis of the results shows that offering IQE during query formulation leads to better quality initial queries, and an increased uptake of query expansion. This paper describes the study of an interface technique that provides a list of suggested...
[September 7, 2006, 3:18]
UK Hospital Reduces Server Management and Power Consumption by 70 Per Cent and Delivers New Services Faster With Award-Winning Virtual Infrastructure
White Papers Due to rapid uptake of the new system, the Trust then launched a second phase to further upgrade storage and increase automation. Rapid server infrastructure expansion meant that Liverpool Women's Hospital - part of Liverpool Women's NHS Foundation...
[October 11, 2008, 1:01]
NeuStar Partners With MegaFon to Deliver Russia's Third Mobile Instant Messaging Service
White Papers MegaFon selected NeuStar for its extensive experience delivering IM services and for its understanding of the importance of providing a second-to-none user experience that drives uptake. MegaFon is Russia's first all-Russian mobile operator in GSM...
[April 16, 2009, 1:22]
Calling Code
Downloads Get your copy of "My Love Calculator" and have fun :)* Shuttle Run Test : The Shuttle Run Test helps to determine the aerobic capacity of a person by calculating his/her maximal oxygen consumption (VO2Max) and his/her maximal aerobic speed or...
[December 20, 2009, 19:03]
Clinical Pulmonology - MobiReader Version
Downloads Pulmonary Medicine: Contents: Exam & Testing | Effusion | Atelectasis | Pneumothorax | Trauma | Dyspnea / ARDS | Pleurisy | Mass / Nodule | Hemoptysis | Cough | Cystic Fibrosis | Sleep Apnea | Sarcoid | Interstitial Lung Dz | Pulmonary HTN...
[September 25, 2005, 8:00]
