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Windows OneCare Live Beta 2 review
Reviews Microsoft has opened testing of its all-in-one technical support service for Windows XP SP2, known as OneCare Live Beta 2, to the general public. If you run a home business or want your home desktop to receive 24/7 technical support, OneCare may be...
[February 10, 2006, 11:40]
Windows XP: help review
Reviews If you're online with XP or XP Professional and need technical support, simply press the F1 key to access XP's Help And Support screen. We've seen very little coverage about a feature that could save your bacon, so we thought we'd offer some...
[May 24, 2002, 19:47]
PopUpCop 2.5 review
Reviews A police badge icon on the left opens a drop-down menu of configuration and technical-support options. In addition to PopUpCop's online help pages and adequate FAQ, EdenSoft, the maker of PopUpCop, offers free email technical support but...
[October 18, 2004, 8:55]
Succeeding with Open Source review
Reviews Methods are also provided for assessing the quality and availability of technical support and training. Also aimed at newcomers is the detailed advice on how to post to technical support mailing lists (reminiscent of the advice we used to give...
[October 28, 2004, 11:44]
Creative Labs Sound Blaster Audigy 2 NX review
Reviews Support on Creative's Web site is helpful but a little sparse, with easy-to-find driver downloads, a few informative articles, and a submission system to get in touch with technical support. For further assistance, you can call technical support...
[February 18, 2004, 16:00]
Why you should ditch Norton AntiVirus review
Reviews My annual complaints about Norton AntiVirus, the industry leader, are as follows: Symantec's telephone technical support is very expensive (£18 per live support incident), and Norton AntiVirus traditionally slows all but the fastest PCs.
[November 8, 2004, 13:23]
DeviceLock 5.7 review
Reviews The company includes a lengthy and detailed FAQ online and offers email technical support for free. In addition to protecting your network from the machinations of malicious malcontents bent on destruction, you can also use DeviceLock to keep well...
[August 12, 2005, 17:05]
QuarkXPress 6 review
Reviews By comparison, Adobe offers 30 to 90 days of complimentary technical support for upgrades and new purchases (although it does also sell costly support plans for after that period expires). With the purchase of QuarkXPress 6, you get one free call...
[September 11, 2003, 10:45]
Hercules 3D Prophet 9800 XT Classic review
Reviews There is no telephone technical support available, although the Hercules Web site offers email assistance if you register. In addition to the aforementioned card utilities, Hercules includes several ATI-commissioned technical demos and some...
[January 19, 2004, 10:25]
Acrobat 7.0 Professional review
Reviews Phone technical support is a roll of the dice, however; it might just be a free tech-support call, but you won't know until after you've placed the call. When you call Adobe's technical support, you'll be asked for a credit card number first, and a...
[November 16, 2004, 8:35]
Software on the cheap review
Reviews Surprisingly, you can even get technical support for Ecco Pro, because those who used the software liked it so much they still use it, and congregate in a forum on Yahoo! There you'll find not only links to the software itself but advice, tips on...
[May 29, 2003, 11:32]
FineReader 7.0 Professional Edition review
Reviews Abbyy’s technical support is very good; the company offers free support for registered users for the life of the product. The online technical support site offers a wealth of useful information, including a list of tested and supported scanners.
[October 29, 2003, 13:30]
StuffIt Deluxe 8.5 for Windows review
Reviews Although you'll have to navigate through many pages on the support site to find the email form, the technical team at StuffIt was quick to respond once we submitted a question. If your question isn't answered by the in-system help file or the...
[July 23, 2004, 9:35]
Mandrake Linux PowerPack Edition 9.1 review
Reviews The PowerPack Edition includes two printed user guides, two months of free technical support (instead of one), and unlimited security updates for one computer. Technical support for Mandrake 9.1 comes in different forms for different editions.
[April 22, 2003, 13:56]
Acer TravelMate 291LCi review
Reviews Acer's Web site also offers free technical support via email, along with driver downloads, user manuals, a short list of FAQs and some technical papers. Service & support Acer backs the TravelMate 290 series with a one-year local warranty and one...
[February 6, 2004, 8:25]
ViaVoice Pro USB Edition 9.0 review
Reviews ViaVoice's helpful technical support is just a click away. If you can't find an answer in either of those sources, you can email questions or call technical support. Likewise, ViaVoice consumes just as much disk space as previous versions, chewing...
[July 18, 2002, 11:56]
HP LaserJet 2300dtn review
Reviews A phone call to HP’s technical support confirmed our suspicions that it locks down the tray during transportation. Hewlett-Packard's standard warranty for the LaserJet 2300dtn lasts one year and includes technical support.
[July 21, 2003, 8:06]
InDesign CS review
Reviews Adobe also offers free technical support for InDesign CS, although you will have to pay for any call charges. Technical support is sufficient, and information is plentiful. Plus, in conjunction with InDesign CS's XML support, you can map XML styles...
[January 16, 2004, 10:15]
Fireworks MX 2004 review
Reviews Macromedia offers online help at the Fireworks Support Center, including FAQs, tutorials, online forums and advanced technical information. Macromedia allows two free technical-support calls within the first 90 days of the initial contact.
[August 26, 2003, 10:57]
Panda Antivirus Platinum 7.0 review
Reviews Panda’s technical support answered our email queries within 24 hours, which is on a par with the response time from the competition. Technical support We particularly liked Panda's support wizard, which steps you through the process of creating a...
[January 9, 2003, 9:06]
