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Customer Support Improved Via Convenient Identification and Authorization of Avaya Technicians
White Papers When the company embarked on the design of a new identification and authorization mechanism for its sizable technician workforce, critical success factors were to ensure security and integrity, as well as gaining full customer acceptance and...
[November 12, 2008, 0:01]
Customer support? Get lost...
Blog Comment If this is the case, I think their decision is infinitely preferable to certain carriers who cut people off when complaining, never answer the telephone.re-route calls to some remote region, or simply ignore the customer.
[July 14, 2007, 17:49]
Orange to cut 450 jobs in customer-services drive
News Orange plans to cut up to 450 jobs and some of its offshore Indian call-centre work as part of a shake-up aimed at improving customer service and efficiency. But the mobile and broadband operator also plans to add up to 500 jobs to its customer...
[June 5, 2008, 9:35]
IT Services Company Banks on Power of mySAP Customer Relationship Management
White Papers The company decided to replace its heterogeneous customer service systems and chose the mySAP Customer Relationship Management mySAP CRM) solution to provide seamless support for its business processes.
[September 14, 2007, 1:00]
Customer Support: One Size Does Not Fit All
White Papers They are as critical to the business as the business services they support. Many organizations do not have sufficient resources in house to fully support their BSM solutions. Even if they do, there is usually a desire to free up in-house support...
[August 7, 2009, 1:20]
Collaborative Evolution of BT Global Services' Customer Portal
White Papers BT Global Services is a global service provider helping multi-site organizations master the complexity of business communication. BT Global Services' existing online business-to-business resource area was inhibiting change.
[July 1, 2008, 1:01]
TalkTalk worst for support and customer support
Talkback For the past six month, I am enduring the so called "services" from TalkTalk, and can hardly believe that anyone should be worse than them! Technical problems are being ignored, if you manage to speak to anyone there, that is.
[July 6, 2007, 10:32]
Halogen's Customer Support and Technology Help Maximize Hospital's Care
White Papers Fayette County Memorial Hospital is a 25-bed medical surgical hospital focused on delivering general acute-care services to its community. Hospital's past employee performance and talent management process was ineffective and time consuming.
[March 8, 2009, 23:00]
Customer Solution Case Study: California Department of Technology Services (DTS) selects Apani Networks' EpiForce to secure data-in-motion and address HIPAA security requirements
White Papers Customer Profile Based in Sacramento, the California Department of Technology Services (DTS) provides cost-effective computing, network solutions, electronic messaging, training and large-scale information technology project management to state...
[December 7, 2005, 0:01]
Bulldog's broadband u-turn 'may improve customer support'
News Bulldog, which for the last few years advertised an attractively low cost, high-speed broadband service, quickly became one of the most complained-about ISPs in the UK, with customers highlighting a billing system that frequently went awry...
[June 13, 2006, 11:15]
NICE Systems Case Study: SITEL Corporation
White Papers SITEL Corporation supplies customer support services on behalf of many of the world's leading organizations. SITEL's scalable service capabilities and an exceptional track record in the delivery of first-class customer care are the primary reasons...
[January 20, 2009, 1:34]
Symantec admits to customer support woes
News The security services provider has been experiencing difficulties in support for Enterprise Vault, a data management product picked up in its acquisition of Veritas Software, chief executive John Thompson told attendees at the company's annual...
[May 9, 2006, 10:00]
Services Arm Relationship Success Story: QLogic Corporation
White Papers Lucent Worldwide Services provided managed multivendor network support with a single point of contact for QLogic's management of customer support services. In addition to other distant customer support issues, a large number of service calls they...
[November 29, 2006, 0:00]
Webinar: Make Customer Experience a Cornerstone of Your Revenue Strategy
White Papers He is joined by Robert Bell, Services Management Consultant, who shares his experience in building world-class support and service operations by leveraging remote-support technology to deliver a better customer experience.
[April 8, 2009, 15:54]
Mobile In-Store Personalized Services
White Papers The Mobile Shopping Assistant (MSA) is a mobile application platform to deliver real-time, in-store, and personalized services, such as personalized product offerings and in-store customer advisory support, to improve the shopping experiences of...
[May 1, 2009, 1:18]
Motorola eCare: Virtual Hands-On Incident Resolution for Internet Service Providers
White Papers Available as a standalone system or as an extension of existing customer care systems, ISPs can streamline support of today's diverse IP services, improving efficiency, reducing support costs, and building customer loyalty.
[August 15, 2009, 1:20]
Firewalls: Your first line of defence
News Depending on the customer, this job can include maintaining on-site routing and firewall equipment, which can vary depending on the specific needs of the customer. A customer needs a secure connection to a main office.
[February 21, 2006, 15:00]
Bell Dials Into Project Success With Advanced Customer Services
White Papers As an enhancement to Oracle Premier Support, Advanced Customer Services gives Bell access to an array of flexible, personalized, and proactive support solutions. To help achieve this goal, Bell's AI team turns to Oracle's Advanced Customer Services.
[February 9, 2008, 0:17]
Alltel Answers the Call With Advanced Customer Services
White Papers It's for this reason that Alltel turned to the Oracle Solution Support Center - one of Oracle's Advanced Customer Services. An enhancement to Oracle Premier Support, Advanced Customer Services gives customers a choice of flexible, proactive support...
[February 9, 2008, 0:17]
Service Level Agreements: A Framework for the Quality Management and Improvement of Central Support Services
White Papers The potential benefits of this process include increased internal customer satisfaction, a greater customer focus in service delivery and continuous improvement of University support services. Monash University is developing SLA's between central...
[August 9, 2006, 1:00]
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