Previous
Salesforce.com puts Siebel in CRM crosshairs
News If you don't own the software, there are certainly tremendous strategic implications," said Robb Eklund, vice president of CRM at PeopleSoft. The company, founded in 1999 by former Oracle executive Marc Benioff, will release the Enterprise Edition...
[February 15, 2002, 10:32]
Microsoft beats deadline with revamped CRM package
Talkback And Magnus, since CRM software costs represent about 5-10% of the budget of successful CRM projects, I don't really think that 'free' open source software is really going to make much of a difference.
[November 4, 2005, 9:13]
The Bene?ts of CRM Internet Architecture
White Papers Investing in a Customer Relationship Management (CRM) application is no different than any other business management software investment - whether you are looking for an enterprise level software application or a department level solution, you...
[January 20, 2006, 0:01]
The Benefits of SageCRM Internet Architecture
White Papers Investing in a Customer Relationship Management (CRM) application is no different than any other business management software investment - whether one is looking for an enterprise level software application or a department level solution, one...
[September 11, 2008, 1:01]
CRM rivalry heats up
News All four companies compete in the market for CRM software delivered as a service over the Web, with Siebel recently returning to the fray after a two-year hiatus. CRM software is designed to help businesses streamline the way they sell, market and...
[October 20, 2003, 15:25]
Siebel competitor offers free licences
News Graham's outspoken director of sales and marketing, Mark Camilleri, is scathing of the packaged software approach to CRM, characterised by market leader Siebel. Scottish customer relationship management company Graham Technology has announced an...
[May 17, 2002, 15:04]
SugarCRM hopes support will sweeten open-source package
News The free application is comparable to pay-to-licence applications from rivals Best Software, FrontRange Solutions, Microsoft, Salesforce.com and others in the so-called customer relationship management (CRM) software market, said John Roberts...
[September 7, 2004, 13:55]
10 pointers to guide you towards CRM success
News CRM is not a tool, although many aspects of the customer relationship can be automated using packaged or customised software solutions. In fact, CRM software is only a small part of an equation that includes changing business practices to focus...
[October 17, 2006, 17:45]
Microsoft to launch Live CRM
News Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise customer relationship management software, is set to debut by mid-2007 as part of a revamped product code-named Titan. The hosted CRM service is based on the same code base as...
[July 12, 2006, 8:40]
BT starts reselling Salesforce CRM
News The deal, announced on and effective from Thursday, means BT's small to medium-sized business customers can buy Salesforce.com's CRM package through BT. For BT's customers, the CRM service now forms part of their supplier's BT Applications portfolio.
[October 3, 2008, 16:17]
Sage merges Web 2.0 tech into CRM line
News Sage's new CRM products, which will be available as in-house or software-as-a-service (SaaS) deployments, will incorporate internet and Web 2.0 standards, enabling businesses to draw information from external sources such as LinkedIn.
[March 14, 2008, 7:41]
Risking it all on Salesforce.com?
News In particular, analyst group Gartner has questioned the company's ability to attract large companies into using its hosted CRM software. ZDNet UK spoke to Sueltz, now president of marketing, technology and systems at Salesforce.com, about the...
[November 4, 2004, 12:18]
Siebel tries again to rent out CRM
News However, hosted revenue will remain a fraction of the total CRM software market. Like similar services from Salesforce.com and Upshot, the partnership between Siebel and IBM will offer a slimmed-down version of Siebel's sprawling CRM applications...
[July 21, 2003, 9:00]
Siebel acquisitions show ambition
News Siebel moved deeper into the hosted business applications market earlier this month, when it announced a pay-by-the-month software program, called Siebel CRM OnDemand, which is set to launch by the end of the year.
[October 16, 2003, 9:35]
Siebel chief wary of false starts
News However, Siebel said he remains confident about the long-term health of the industry and his company, the largest developer of customer relationship management (CRM) software in the world. The company released a new version of its CRM software...
[August 26, 2003, 10:35]
Google's search for business customers
News But the partnership was taken a step further earlier this month, with Salesforce integrating its CRM software with various Google offerings including Google Apps, Gmail, Google Calendar and Google Talk instant-messaging (IM) packages.
[April 23, 2008, 16:50]
Eatec Corporation Caters to Big-Name Customers by Replacing GoldMine With Sage CRM
White Papers After about one month of analysis, Eatec's decision-makers chose Sage CRM, under the expert guidance of their Sage Software Business Partner. To keep these complex enterprises satisfied and loyal, Eatec needed a more robust CRM solution.
[January 23, 2007, 0:00]
Tom Siebel: Paid to be paranoid
News CRM software is obviously a very competitive market. With more than $2 billion in sales last year, Siebel Systems commands 45 percent of the CRM software market. I must get e-mails every day from Salesforce.com (a CRM rival) that says they've...
[May 22, 2002, 13:12]
Extended ERP: The path of least resistance?
News Giga found that of the 60 percent of companies rolling out CRM this year, 26 percent had bought the software from their ERP supplier. When Royal Mail rolled out a new customer portal in 2001, the company opted for best-of-breed CRM software rather...
[December 12, 2003, 11:10]
NetSuite IPO: Shares hit double the forecast price
News The success of NetSuite's IPO appears to reflect buoyancy in both the software-as-a-service (SaaS) and CRM markets. Business ByDesign will offer a range of SaaS applications, from financials to procurement to CRM software, for a monthly cost of...
[December 20, 2007, 15:53]
