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Oracle blows away 2Q estimates
News We see our ERP software being purchased alongside our CRM (customer relationship management) software, not separately from our CRM software. First Call consensus expected the database software developer to earn 22 cents a share though so-called...
[December 15, 1999, 9:53]
RIM aims to broaden BlackBerry user base
News This belief underpins its recent partnership with enterprise software giant SAP to deliver CRM via the BlackBerry. Giving a keynote speech at WES — which included a demonstration of SAP's CRM software running on the latest BlackBerry device — Mike...
[May 15, 2008, 9:03]
CRM running costs eclipse up-front pricing
News Typically, in addition to the 'per desk' cost of the software licence, firms must also budget for consultants and contractors to come in and analyse business processes, connect the CRM system to other bits of the infrastructure, train the staff...
[February 20, 2002, 14:15]
2002: the top ten in IT hype
News I noticed that as 2002 progressed, CRM hyperbole and interest waned. CRM In theory, the CRM concept makes sense: Use customer data to understand behavior and implement applications that help provide better customer services.
[December 24, 2002, 8:56]
RightNow hopes for premium travel
News Siebel, recently acquired by Oracle, traditionally provides customer facing CRM software but has renewed its attack on this sector with Siebel Online Community. The online travel company Thomascook.com has ignored market leaders Siebel and...
[October 18, 2005, 17:25]
Businesses reject SaaS as core platform
News Jan Ziskasen, Kraft Foods's senior director of SAP competency centres, operations and business services, told ZDNet Asia the company would only consider using SaaS on single applications such as CRM (customer relationship management), particularly...
[May 21, 2008, 14:51]
Microsoft rebrands Office as corporate platform
News Dalton attributed the problem largely to "overwhelming complexity" and "inconsistent interfaces" of the CRM client software. In a research report released last year, Forrester Research analyst John Dalton gave CRM and ERP clients a failing grade...
[March 10, 2003, 12:44]
Oracle's woes may extend beyond Asia
News Meanwhile, Oracle hasn't been able to make a lot of headway in growth areas such as customer relationship management (CRM) software and supply chain management, analysts say, leaving the company a player in the slow-growth enterprise resource...
[March 13, 2002, 12:30]
RightNow looks to the enterprise for expansion
News Chuck Udzinski, consumer services manager at power tools specialist Black & Decker, said he chose RightNow's CRM applications to work with his company's SAP enterprise resource tools because the software was easier to use and install than products...
[August 11, 2005, 9:25]
SAP sheds light on 'enterprise in a box' strategy
News Clarifying exactly what A1S will actually comprise is not easy but, broadly, the product can be seen as part of SAP's attempts to extend its reach and to embrace the hosted approach to application provision that has seen companies such as CRM...
[July 19, 2007, 15:59]
Can Oracle hang on?
News The company hopes to drive sales even higher with Oracle Applications 11i, a software platform that spans enterprise resource planning (ERP) and customer relationship management (CRM). The ERP component is slated to arrive late this month (although...
[March 7, 2000, 7:17]
Sage shaping up to take on its rivals
News Historically, customers would buy the accounting and CRM software separately and pricing would vary for each, depending on the number of users. A: End users were saying that they no longer wanted to experience silos of information when they were...
[September 7, 2007, 16:41]
NetSuite, Zoho see rising uptake of hosted apps
News The company also announced new mid-market and enterprise customers for its ERP and CRM suites, which are delivered as web applications. Surgical robotics company Intuitive Surgical adopted NetSuite CRM; Nestlé UK used services from NetSuite to...
[August 6, 2008, 8:37]
Why Oracle and HP tied the knot
News Siebel was founded by former Oracle supersalesman Tom Siebel, who jousts occasionally with his old boss, and whose company continues to best Oracle in the hot market for CRM (customer relationship management) software.
[September 23, 1999, 10:00]
Lexmark downplays Dell deal
News The results included a write-off of $15.8m, or 9 cents a share, for abandoning a customer relationship management (CRM) software project. Lexmark started the CRM project using Oracle software more than two years ago, but the company never launched...
[October 21, 2002, 15:35]
The Day Ahead: Ellison takes on the world
News Total applications software sales increased 35 percent, to $199m (£123m), with sales of CRM (Customer Relationship Management) applications growing at a 179 percent rate. In the CRM business, Ellison said the company was catching Siebel as it beats...
[March 15, 2000, 12:13]
Microsoft to partners: Change or become obsolete
News With its new Live CRM service, set to go on sale next year, Microsoft is offering partners a 10 percent cut of ongoing subscription revenue for partners that help sell and support the product, for example.
[July 11, 2007, 8:55]
Enterprise-software giants tweak apps for the iPhone
News The software connects users to their CRM records. One of the earliest vendors to release an iPhone app, Salesforce.com in March showed off a preliminary version of its CRM product based on the beta version of the iPhone SDK.
[September 2, 2008, 12:47]
Sitecore Online Marketing Suite review
Reviews Sitecore can provide connectors to link this information to, for example, your Salesforce.com CRM database. Most organisations have a variety of different, often incompatible, systems for marketing functions such as analytics, customer relationship...
[June 4, 2009, 12:24]
How Google changed the rules
News Before that, the market for CRM software consolidated around big companies like Siebel, Oracle and SAP, while start-ups focused on the niches. Indeed, in such an environment, often the only way to get a seat at the table with the big companies is...
[December 6, 2005, 16:50]
