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HP slates ink-refill device
News Vanderpoel cited a study by analysts Gartner, in which "refilled cartridges have been rated worse than original cartridges in cartridge reliability, increased paper usage, spillage, clean-up time after installation and increased help desk calls.
[September 30, 2003, 9:20]
Hiring isn't a 2003 CIO resolution
News Last year, when he advertised for a PC technician and a help desk opening, he received 150 to 200 applications for each position. Neal Kaderabek doesn't expect to hire any new staff to boost his 50-person IT department next year.
[January 6, 2003, 12:22]
Michael Dell: 'I'm not a huge fan of massive mergers...'
News So, taking over the full seat management for organisations that want us to manage the help desk, they want us to manage the assets, the software, imaging, the training. Michael Dell was in London this morning and gave a speech at a breakfast...
[November 8, 2002, 15:47]
Dell delving deeper into wireless territory
News Similarly, in services, Dell will focus on "close to the box" services, such as help desk and asset management. Speaking on Wednesday at Merrill Lynch's Hardware Heaven conference here, Rollins said that Round Rock, Texas-based Dell plans to expand...
[May 1, 2003, 8:59]
Reuters signs IT support deal with Computacenter
News The four-year contract went live last month and covers a range of IT infrastructure support services, including service management, dispatch desk, supply chain logistics, incident and change management and decommissioning.
[September 5, 2007, 14:06]
Workplace gaming could benefit firms
News Many companies take a dim view of members of staff who play computer games at their desk, but new research suggests the practice should actually be encouraged. After a month, the employees were tested, and those who had been permitted to play games...
[November 7, 2003, 16:30]
APPLICATION CONTROL/WHITELISTING IS AN EFFECTIVE DEFENSIVE TOOL
Talkback And while such a setup may at first seem convenient for the CIO’s department, it ultimately adds labour-intensive work for system administrators and help-desk operators. Increased performance and stability.
[February 16, 2009, 15:50]
Sun-Microsoft pact brings single sign-on closer to reality
News It will mean fewer passwords and fewer calls to our help desk," Killeen said. The technology, which Sun chief executive Scott McNealy and Microsoft chief executive Steve Ballmer discussed here Friday, helps bridge a rift many computer users and...
[May 16, 2005, 10:10]
Windows XP Tablet PC Edition 2005 review
Reviews Support for Windows XP Tablet PC Edition 2005 lasts for as long as you own the product, but Microsoft requires you and the hardware vendor to troubleshoot problems before troubling the Microsoft help desk.
[September 30, 2005, 0:00]
White label reseller programs: Re-brand the services and products
Blog Besides all this, the white label VoIP reseller program provides technical or customer support service via email, online chat or help desk depending upon the service provider. The technology of Voice over IP has dramatically transformed the way the...
[May 12, 2008, 13:02]
What whitelisting can really do for you today!!
Talkback And while such a setup may at first seem convenient for the CIO’s department, it ultimately adds labour-intensive work for system administrators and help-desk operators. Increased performance and stability.
[February 2, 2009, 9:00]
HP to promote .Net for enterprise
News Evidence of the closer relationship can be found in several recent announcements: HP will be one of the first to offer PCs running Microsoft's Windows XP Media Center Edition operating system, and HP's services unit also recently won a deal to...
[September 24, 2002, 9:52]
Altiris Software Virtualization Solution 2.0 review
Reviews This is not a problem as long as the layer is activated; but if it’s de-activated for any reason, those files disappear -- instantly prompting a call to the help desk if you don’t know what’s going on.
[July 10, 2006, 12:00]
Office 2003 Beta 2: an IT perspective review
Reviews Microsoft sees InfoPath as suitable for supporting organisation processes such as help desk queries, sales data collection, travel expense claims, team surveys and inventory management. Tools will also be provided to help ensure consistency of look...
[March 10, 2003, 8:21]
Hide XP implementation considerations
News Consider help desk staff, trainers, testers, and communications specialists and allocate the necessary resources. You've decided to upgrade to Windows XP and Office XP and have even mapped out the best deployment method for your organisation.
[February 18, 2003, 9:34]
Nortel: Virtual worlds may replace the office
News But, if in fact I could walk up to the virtual support desk and meet the avatar of the virtual support person which would then find somebody in the company that has the right skills to actually help me, that could become of great value," Edholm...
[February 1, 2008, 8:17]
Netscape secure socket not secure
News Like a security guard asleep at the front desk, Netscape's certificate management is leaving some doors unsecured. With the help of testing from KeyLabs, BugNet was able to validate the security hole as well as Netscape's recently released security...
[May 19, 2000, 9:24]
Merrill Lynch bans Web-based email
News A Merrill Lynch representative said the policy is an extension of existing bans in departments such as the trading desk. We believe it is appropriate for that policy to be extended throughout the firm, without exception, to help ensure that...
[August 11, 2003, 15:50]
MSN Messenger hit by virus, outage
Talkback Fromt here click the tab that says process then scroll down the list and look for somthing that says block checker ( with a bunch up numbers and letters with it) and click end task.then it should be on your desk top so just drag it into the...
[October 1, 2006, 23:07]
Your biggest fan review
Reviews While idling, the little AMD Athlon 64 CPU in my new machine runs at between 30 and 36 degrees Celsius (86 to 96 degrees Fahrenheit) and blows its exhaust beneath my desk. I can't help but think that spending all this time and money on cooling is a...
[September 13, 2004, 13:10]
