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IT Consulting Firm and Customers Boost Productivity and Reduce Costs
White Papers Network Computer Systems is an IT consulting firm that assists small businesses with network upgrades, integration issues, and help desk support. Many of these businesses don't have centralized file storage, so their employees share files through e...
[September 20, 2006, 0:00]
India helpdesk
Talkback I worked for a large blue chip who moved their UK help desk to India,The first day it went live a Senior manager rang them to report SAP (software) had ground to a halt. The reply was " what type of grindings noises it is making please ?
[January 21, 2006, 20:34]
Industry Leading Asset Management for HP OpenView Service Desk
White Papers This webcast discovers how HP openview's newly acquired asset management can help service desk better track asset and financial data related to the services defined within service desk.
[June 6, 2007, 1:00]
Simple Support Desk
Downloads Track trouble tickets for corporate and educational help desk departments. Includes asset tracking and reporting. Requires FileMaker Pro v5.
[November 30, 2000, 7:00]
Forrester Research Report: Thirty-One Best Practices for the Service Desk
White Papers According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. Download the Forrester research report, "Thirty-One Best Practices for the Service Desk," to discover...
[January 13, 2009, 12:10]
IBM Tivoli Software Demo: Availability Management for the SMB
White Papers By the time an unhappy user contacts your help desk about an availability issue or other problem, the damage to your customer satisfaction levels has already been done. That's why today's small and mid-sized businesses (SMBs) need a premier-grade...
[January 26, 2007, 15:52]
TechNet Webcast: Windows 7 Manageability Solutions (Level 300)
White Papers Windows 7 operating system manageability features can provide more flexible administrative control, increase automation of administrative tasks, and reduce help desk calls. The presenter also discusses the support tools such as built-in Windows...
[July 4, 2009, 1:20]
BMC Marimba: Building on Your Remedy Investment to Enhance ROI and Reduce Costs - Fast Track to Full Lifecycle CCM
White Papers Customers who have made significant investments in BMC Remedy ITSM applications, such as BMC Remedy Asset Management, BMC Remedy Help Desk and BMC Remedy Change Management, face a consistent set of challenges when trying to align IT infrastructure...
[November 9, 2005, 23:00]
FootPrints 7.0: Drive Success for Your Support Team
White Papers In this webcast, you will learn how you can streamline and automate your help desk to improve agent workflow, reduce support costs, and speed customer problem resolution. You'll see how FootPrints gives you centrally managed request tracking for...
[December 14, 2005, 23:00]
BT reaches out to stranded C&W customers
Talkback Well maybe at the same time they should also see to it that they get the darn bt yahoo tech help desk BACK INTO TH UK i tried to sort a problem out a little over a week ago and was greeted by someone that
[March 10, 2006, 17:15]
At what point should Microsoft get scared?
Blog Comment I suppose it's the help desk who's least happy with continuous updates; as you say, it's that odd inversion of treating the most valuable asset* as an irritating problem who can just put up with things.
[November 4, 2009, 12:54]
LiveTime Support
Downloads LiveTime Support provides an enterprise-wide help desk and support solution for delivering complete customer service and support for your organization. More than ever, customers are demanding more from your organization's service and support...
[October 8, 2003, 8:00]
J2EE and Scripting Languages
White Papers Scripted Help Desk and Service Desk applications may appear to be easy to develop at first, but very quickly grow to become a nightmare to support and maintain. Further, they tend to struggle under high load conditions due mainly to the single...
[November 18, 2008, 0:00]
IDC: Defragmentation's Hidden Value for the Enterprise
White Papers How did 3 companies reduce help-desk calls and increase productivity with up to 165% ROI? IDC took an in-depth look at the savings and benefits that system software and disk defragmentation can provide to customers.
[November 6, 2009, 11:08]
Tianjin Mobile Improves Efficiency and Customer Satisfaction With BMC
White Papers Ltd.turned to BMC Remedy Help Desk and BMC Remedy Service Level Agreements as the best practice technology foundation for a new electronic operation maintenance management platform. Looking to enhance service quality and customer satisfaction...
[January 5, 2007, 0:00]
Integrating Oracle Enterprise Manager 10g Grid Control With Other Management Tools for Seamless Data Center Management
White Papers Many IT organizations are using a variety of tools, such as event management, network management and help desk systems, to monitor and manage their IT environment. Traditionally, each tool was used by a different group within the organization, such...
[October 19, 2007, 1:00]
Remote Support has never been so easy! Try WebEx free today!
White Papers With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support sessions right from your desk, deliver real...
[April 4, 2008, 1:02]
10 ways to wireless security
Talkback I regard myself as tolerably PC literate and act as the PC 'help desk' for my village. Hi, In your opening line you state state 'wireless networking is easy to set up'. I agree. However, I suggest you should have then said setting up wireless...
[October 7, 2005, 11:26]
EDS to manage desktops on demand
News With the new service, a company would be able to pay for some desktop applications on a subscription basis while charges for such things as data storage and help-desk services would be based on usage.
[August 20, 2003, 10:05]
TeleSpectrum Improves IT Service Management Efficiencies With BMC Remedy Solutions
White Papers Having outgrown its existing help desk, TeleSpectrum was looking for a more robust, easier-to-use solution that would automate processes, escalate issues when necessary, and allow users to enter their own tickets and check their status.
[January 19, 2007, 0:00]
