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Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
White Papers Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of...
[November 10, 2009, 0:21]
MSDN Webcast: MSDN GeekSpeak: Speech Server With Michael Dunn (Level 200)
White Papers This webcast of geekspeak, Microsoft Speech Server expert takes the questions on Unified Communications, Unified Messaging, Voice over IP (VoIP), Voice Response Workflow, and more.
[August 28, 2007, 1:00]
Fujitsu, blades and virtualisation
Blog Fujitsu Siemens has launched a BladeEngine for its PRIMERGY Blade Servers that offers virtualisation features along with unified network communications and a combined 10 Gbit Ethernet and iSCSI SAN Mezzanine card, according to the company.
[March 19, 2008, 15:30]
Continuous Communications: Before, During and After a Disaster
White Papers With Cisco Unified Communications, reliable, yet cost-effective disaster recovery and emergency communications solutions are now a reality for organizations of any size. This webcast will demonstrate the various technologies available and show how...
[June 6, 2007, 1:00]
VoIP Phone Hardening - Part 1
White Papers There has been a significant increase in the number of companies choosing to deploy Cisco Unified Communications when phasing out their traditional time division multiplexed (TDM)-based systems. This white paper, based on Cisco Unified...
[November 25, 2009, 9:11]
Communications Transformations 2: Steps to Integrate SIP Trunk Into the Enterprise
White Papers Enterprises are beginning to evaluate unified communications Session Initiation Protocol (SIP) trunk access for calls destined beyond the internal network, allowing access to new services and productivity applications, but also having implications...
[June 13, 2008, 1:01]
TechWiseTV: Continuous Communications: Before, During and After a Disaster
White Papers With Cisco Unified Communications, reliable, yet cost-effective disaster recovery and emergency communications solutions are now a reality for organizations of any size. This webcast will demonstrate the various technologies available and shows how...
[April 21, 2007, 1:00]
TechNet Webcast: Delivering High-Quality VoIP Using Communications Server 2007 (Level 200)
White Papers The presenter of this webcast gives an introduction to Microsoft Unified Communications (UC) Quality of Experience (QoE), an innovative approach to ensure that all users experience the best possible quality of Voice over Internet Protocol (VoIP...
[August 4, 2008, 0:00]
IP Solutions Firm Adds Collaboration Features to All-in-One Communications Software Suite
White Papers Interactive Intelligence is a global provider of unified communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. In February 2009, Interactive Intelligence announced that its all-in-one IP...
[July 25, 2009, 1:18]
Rosen Hotels and Resort: In-Room Services for Orlando's Business Resort
White Papers Rosen Hotels turned to unified communications to implement voice, video and data communications delivered on a single network.
[January 7, 2008, 0:01]
Navigant Consulting: Traveling Consultants Can Be Reached Anywhere
White Papers Cisco Unified Communications helped them to answer the phone all over the globe. Consultant firm acquires seven companies and doesn't miss a call.
[January 7, 2008, 0:01]
Cisco Unified Operations Manager Deployment Best Practices
White Papers This paper outlines best practices for a successful deployment of Cisco Unified Communications Operations Manager in enterprise and Managed Service Provider (MSP) environments. It documents different aspects of initial device setup, installation...
[March 2, 2009, 2:33]
Cisco buys mobile communications start-up
News Cisco Systems announced on Thursday plans to spend $31m (£15m) on a small start-up called Orative, a move meant to help Cisco extend its Unified Communications software to mobile devices. Cisco's Unified Communications software suite, announced...
[October 26, 2006, 15:25]
The end of going AWOL
White Papers This Vodafone white paper explores how unified communications can empower public sector organisations to accelerate their existing change programmes, create opportunities to reduce capital investment, and improve people's lives.
[November 19, 2009, 0:21]
BT hooks BlackBerry up to unified comms
News On Tuesday, the company announced it will integrate Research In Motion's BlackBerry Mobile Voice Service (MVS) with its Communications Complete unified-communications platform. Customers will also be able to use BT's unified communications...
[June 30, 2009, 16:26]
Business Benefits: Cost and Productivity Improvement
White Papers Discover more about how implementing a unified communications solution can improve your ROI.
[June 30, 2007, 1:00]
Reaching People, Not Devices: Technology that Helps You Reach the Right Person the First Time
White Papers This Interactive Overview explains how a Cisco Unified Communications Solution combines data, voice, and video on a single secure network to deliver more effective communications that can help lower operating costs, increase customer satisfaction...
[September 27, 2006, 8:45]
Why Nortel for Hosted Solutions?
White Papers With commoditization and competition eroding profits and enterprise customers demanding next-generation services - such as IP Telephony and Unified Communications - hosted solutions provide a path to increased revenues and higher profits.
[September 15, 2007, 1:01]
Polycom ViaVideo
Downloads Polycom ViaVideo combines the benefits of a high quality camera, multimedia processor and custom tuned software from the world leader in unified collaborative communications, Polycom.
[February 20, 2003, 7:00]
Podcast: Better Service Delivers an 18% Profit Boost
White Papers Download or stream this five-minute podcast, an installment of the Cisco Innovators Podcast series, to learn how this marketing firm uses unified communications and VPNs to foster collaboration, provide better customer service, and increase...
[May 11, 2009, 9:32]
