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IP Telephony Serves as Backup System for Omron's East-West Call Centers, Critical for Maintenance Operations
White Papers Omron installed Avaya Server (which includes the advanced voice features of Avaya Communication Manager), Avaya Media Gateway, and ESS at both Tokyo and Osaka call centers. Omron Field Engineering wanted to roll out IP telephony and set up backup...
[June 11, 2008, 1:01]
Avaya Case Study: Bozzuto and Associates
White Papers The company's Maryland office is supported by a converged network that features Avaya Communication Manager software running on an Avaya S8500 Media Server with two Avaya G650 Media Gateways along with Extreme Networks for data networking.
[April 12, 2007, 1:00]
Avaya Case Study: TeleResurs
White Papers As a solution TeleResurs chose Avaya IP Telephony featuring Avaya Communication Manager software to deliver the features and functionality it desired. TeleResurs is a Swedish company within the Resurs Holdings AB group, which also includes a...
[May 8, 2007, 1:00]
Avaya Case Study: Banco Santander Chile
White Papers BSC decided to replace its existing Ericsson solution with Avaya Communication Manager running on an Avaya S8700 Media Server across three sites. The Avaya S8700 Media Server supports BCS's 400-agent contact center.
[April 12, 2007, 1:00]
Avaya Case Study: Kansas State University
White Papers The campus' Avaya Intelligent Communications solution is powered by Avaya Communication Manager and runs on two Avaya S8700 Servers that are additionally backed up by two Avaya Enterprise Survivable Servers (ESS), which are in place for disaster...
[June 11, 2008, 1:01]
Medical Mutual of Ohio Improves Customer Service, Cuts Costs, and Prepares for the Future With Avaya IP Telephony and Contact Center Solutions
White Papers As a solution Antares engaged Avaya Global Services to handle the implementation and integration of Avaya Communication Manager with the new Avaya servers and gateways. Medical Mutual has been a healthcare insurance company in Ohio since 1934.
[April 25, 2007, 1:00]
Avaya IP Solutions Help Honda Racing F1 Gain a Competitive Edge in Formula 1 Racing
White Papers As a solution Avaya proposed, designed, and installed an IP telephony solution, featuring Avaya MultiVantage Communications Applications running Avaya Communication Manager and IP Telephones to streamline communications within main campus locations.
[April 24, 2007, 1:00]
Avaya Case Study: The Homeserve Group
White Papers As a solution Homeserve implemented Avaya Communication Manager running on an Avaya S8710 Media Server as a hub for their IP-based network of 1,000 contact centre seats in Walsall, U.K. The Homeserve Group is the United Kingdom's leading provider...
[May 8, 2007, 1:00]
SCT Thailand Selects AVAYA IP Telephony Solution, Achieving Cost Reduction With Reliable Connection to More Than 20 Overseas Offices
White Papers As a solution the company decided to invest in an Avaya IP Telephony Solution based on Avaya IP Solutions, comprising Avaya S8300 IP Media Processors, Avaya G700 Media Gateways, Avaya IP Softphones, Avaya 4610SW IP telephones, Avaya G250 Media...
[April 28, 2007, 1:00]
Danfoss Finland Ensures Sales Staff Is Available for Customers With Nokia Smartphones and Avaya Mobility Solutions
White Papers The Nokia S60 smartphones connect staff via an Avaya IP Telephony platform featuring Avaya one-X Mobile Edition software and Avaya MediaServer/Media Gateway hardware with Avaya Communication Manager as part of the Avaya MultiVantage Communications...
[April 18, 2007, 1:00]
Avaya Case Study: Miami Dade Fire Rescue
White Papers With Avaya Communication Manager, this solution improved efficiency, ensured business continuity, and enhanced emergency readiness response not just for MDFR but ultimately for other critical agencies as well.
[June 11, 2008, 1:01]
Avaya Case Study: University of Wisconsin Stevens Point
White Papers A complete migration and upgrade of the existing Avaya solution, which includes feature-rich applications powered by Avaya Communication Manager. The University of Wisconsin Stevens Point (UWSP) is a premier university located in beautiful central...
[May 8, 2007, 1:00]
Avaya Case Study: Atento Argentina
White Papers Atento Argentina deployed an Avaya S8720 Communications Server with over 1,500 IP agent licenses featuring Avaya Communication Manager software in its office located in Martinez, Buenos Aires. For Mar del Plata, they implemented an Avaya Media...
[June 11, 2008, 1:01]
Avaya Case Study: Banner & Witcoff
White Papers The Banner & Witcoff solution is based on Avaya MultiVantage Communications Applications, including Avaya Communication Manager running on redundant Avaya S8700 Media Servers at the firm's office in Washington, D.C.
[April 12, 2007, 1:00]
British Airways London Eye Delights Its Staff and Customers With Avaya Contact Centre Solutions
White Papers It upgraded its call centre operations by implementing the Avaya Communication Manager running on an Avaya DEFINITY Server. The Avaya Call Management System (CMS) provides the call management capabilities that made an immediate impact on the way...
[September 5, 2006, 0:00]
Shinhan Bank Enhances Customer Service Efficiency With Avaya IP Contact Centre Solution
White Papers As a solution the company upgraded to Avaya IP Contact Centre and implemented Avaya Communication Manager running on an Avaya S8700 Media Server. The bank also deployed an Avaya Call Management System to provide the means for analyzing customer...
[April 28, 2007, 1:00]
Avaya Case Study: CDW
White Papers The CDW contact center network is powered by Avaya S8700 Media Servers and Avaya Communication Manager. As a solution CDW implemented an Avaya Contact Center Solution based on Avaya IP Telephony to bring disparate contact centers and reporting...
[April 12, 2007, 1:00]
Avaya Case Study: Avon Colombia
White Papers The solution featured Avaya Communication Manager software loaded on an Avaya S8500 Server which had 130 extensions for users in this office, of which 30 were a pilot for IP telephony. Avon Colombia was born in Medellin, the second most populated...
[June 11, 2008, 1:01]
Avaya Case Study: T.Y. Lin International
White Papers Lin is looking forward to having all their offices connected by end of 2007 with the help of the following applications and services - Avaya Communication Manager-S8500, Avaya G350 Media Gateway and the G700 Media Gateway and S8300LSP's, Avaya...
[May 8, 2007, 1:00]
Avaya Case Study: Lieff, Cabraser, Heimann & Bernstein, LLC
White Papers The firm looked at its options and chose an Avaya IP Telephony Solution powered by Avaya Communication Manager. Lieff Cabraser Heimann & Bernstein, L.L.P.is a fifty-plus attorney law firm that has represented plaintiffs nationwide since 1972.
[April 25, 2007, 1:00]
