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On-Demand Call Center Solution Gives Outrigger Hotels and Resorts 298% ROI!
White Papers This Nucleus Research ROI Case Study demonstrates how Outrigger Hotels and Resorts achieved immediate bottom-line results when it switched from its premise-based contact center to on-demand call center services from Echopass.
[November 27, 2006, 13:52]
Afibel Improves Responsiveness of Call Center, Boosting Customer Satisfaction
White Papers The challenge was to modernize the applications used by telesales staff at the call center to make it more user-friendly and raise customer satisfaction and reduce training time of telesales sales recruited on fixed-term contracts during seasonal...
[June 30, 2007, 1:00]
Call-centre survey finds staff stressed and in pain
Talkback Can I say that having worked in the Call/Contact Centre industry for over 6 years I have worked in some of the nicest environments in my career history. I have also gained more qualifications since joining Call Centres than I gained at school and...
[February 20, 2004, 13:48]
Young call-centre customers mistrust offshoring
News Young people don't trust overseas call centres and are critical of companies that outsource work to offshore locations. In a recent poll of call-centre customers in which three-quarters of respondents were aged between 20 and 29, 40 per cent...
[July 21, 2006, 17:15]
The On-Demand Call Center: You Can Bank on It!
White Papers Find out how The Provident Bank of New Jersey slashed the average duration of its customer support calls by 40 percent using on-demand call center services from Echopass. This case study reveals the customer care issues that Provident experienced...
[November 27, 2006, 13:52]
Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service
White Papers It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service.
[November 27, 2006, 13:52]
Echopass Call Center On-Demand Enables Outbound Marketer to Efficiently Follow Up on Leads
White Papers Download this case study to learn why Infinite Mind ultimately chose Echopass Call Center On-Demand and how the solution has enabled the company to increase sales revenue per agent by 100 percent -- without any capital expense.
[November 27, 2006, 13:52]
VoIP Quality: Can you make the right call?
White Papers This is not surprising given that only 8% monitor, or plan to monitor, every call across the network. Delivering excellent service can be challenging if you don't have insight into what level of service your network is providing to every voice call.
[November 29, 2006, 0:00]
UTI Bank Achieves 99.99% Uptime at Call Center With Red Hat Enterprise Linux & Red Hat Cluster Suite
White Papers The bank wanted to customize CRM to a high degree and handle a rapidly scaling call workload without any disruption in services. The bank also wanted to allow call center agents to have an "Always connected" view of the database.
[April 18, 2007, 1:00]
Oops, coming call! A cute video ringtone
Downloads A cute cartoon video ringtone: animated actions of answering a call.It''s a short video with finger-popping music, which can hint you well when coming a call. How to use: This is a 3gp file, just put it in related folder.
[April 5, 2007, 8:00]
Finance Organization Standardizes Call Center Operations With Avaya and Cleo Self-Service Solution
White Papers A large international consumer finance organization was planning to launch an integrated voice and CTI application to all of its call centers, worldwide. The finance organization needed to implement a standardized, yet flexible, integrated voice...
[April 18, 2007, 1:00]
Strong Call&SMS Manager For Nokia 70/90
Downloads Strong Call&SMS Manager for Nokia N70/90"Strong Call&SMS Manager" is a powerful mobile application--integrating the main features of several the most popular Call&SMS application. It helps mobile end users to manage incoming short messages (SMS...
[May 27, 2006, 8:00]
MIC: An Interdomain Call Mechanism for Linux
White Papers MIC (Mechanism for Interdomain Calls) is an implementation of the lightweight remote procedure call mechanism in Linux. It introduces several additional functions in the Linux system call interface, enabling a thread to invoke procedures located in...
[April 18, 2007, 1:00]
Favourite - Quick Call
Downloads Favourite - the best designed quick-call app in the app store! Assign up to 10 quick-call buttons to contacts in your iPhone's phonebook or to freely defined numbers you don't keep in your phonebook.Looking at my cell phone bill I've discovered...
[January 4, 2010, 5:50]
Adaptive Call Admission Control for Prioritized Adaptive Services in Wireless/Mobile Multimedia Cellular Networks
White Papers There is growing interest in Quality of Service (QoS) provisioning under this adaptive multimedia framework, in which a bandwidth adaptation algorithm needs to be used in conjunction with the call admission control algorithm.
[August 17, 2007, 10:32]
MCleaner( sms/call reject) for nokia6708
Downloads MCleaner is a firewall software, which can reject the incoming call and SMS, it''s easy to use and good for you when you are busy now, constantly in important meetings or discussions. It provides multiple processing methods for...
[June 24, 2008, 8:00]
Private Call&Sms Guard V3.2
Downloads Private Call&Sms Guard For S60 3rd Edition "Private Call&Sms Guard" is a powerful mobile application--integrating the main features of several the most popular Call&SMS application. It helps users to protect their privacy(sms/call/file) manage and...
[September 27, 2006, 8:00]
Skype Hacks: Display the Technical Details of a Call
White Papers Why Skype disabled this feature is a mystery, as it can provide a wealth of detail about what's happening during a call. Armed with this technical detail about a call, the user will not only better understand what Skype is doing behind the scenes...
[October 17, 2007, 1:00]
Service Call
Downloads Service Call is a field automation tool that allows synchronization between Windows Mobile devices and QuickBooks and will enable technicians to view scheduled service calls and customer history, complete service work orders, and estimates in the...
[April 8, 2008, 10:36]
New Call Routing Strategy Soothes Growing Pains for Retailer
White Papers As the company grew by acquiring catalog merchandizing assets, call volume increased exponentially. Verizon Business provided Professional Services consultation to help the company improve call center operations and customer satisfaction.
[May 30, 2009, 1:19]
