Previous
Cisco IPCC Express Edition (Cisco IPCC Express)
White Papers The Cisco IP Contact Center Express Edition (formerly Cisco IP ICD) product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center solution: automatic call...
[September 8, 2004, 3:00]
Rupert Goodwins' Diary
Blog Mun was phoning a contact to ask about a security story, but the contact was clearly excited by something else. Tuesday 03/08/2004 It was a quiet morning. You'll never guess what I've got! he said. It's a laptop with Linux on it -- comes pre...
[August 6, 2004, 17:40]
Realising the benefits of going green
White Papers Many organisations have processes in place to improve the quality of their contact data to address business drivers, such as cost reduction and revenue generation. But often, the environmental benefits that come with the implementation of a contact...
[November 23, 2009, 9:49]
HollerID Nametones for BlackBerry
Downloads Put your BlackBerry to work so that when a contact calls you, your BlackBerry will literally announce the first name of the caller. An incoming call from a nametone-enhanced contact will no longer require that you grab the phone and read the display.
[October 16, 2006, 8:00]
Co-Operative Group Re-Launches Membership Using Single View of Members to Deliver Information-Driven Service
White Papers Co-operative Group wanted to automate contact center operations for new group-wide membership scheme that handles 15,000 calls per week and processes up to half a million applications each year and create an integrated, real-time view of each...
[July 30, 2009, 1:21]
How Expert Call Centre Solutions and Support Are Helping the Number 118-118 Maintain Its Competitive Edge
White Papers With the deregulation of the UK directory assistance market only few months away, a complete high-performance contact centre capability was needed to successfully challenge the incumbent provider. Greenfield implementation of two IP-connected...
[September 5, 2006, 0:00]
Call2 Mystery
Downloads Want to contact a discreetly hidden? Just Tap on Mystery and call your mystery correspondent without losing of time.Only FREE ACCESS application of this type.In the 1st launch of the application, choose the number of your favourite bank.In the same...
[December 20, 2009, 18:54]
Bulldog customers fell victim to information theft
News One-hundred-thousand Bulldog broadband customers have had their contact details stolen, according to Cable & Wireless, Bulldog's former parent company. It also confirmed that it had "received a very small number of complaints from customers who had...
[April 20, 2007, 17:06]
Avaya Rocket Success Story
White Papers Established in 1997, Rocket Ansa-Call was one of the pioneers in offering outsourced, personalized contact centre facilities to small and medium-sized businesses in the UK. Rocket Ansa-Call was looking to implement a scalable, easily configured...
[April 28, 2007, 1:00]
Avaya IQ - Building Upon the Strengths of CMS
White Papers The new Avaya Contact Center Reporting system provides a single reporting solution for contact center intelligence. Companies who use Avaya contact centers have long depended upon Call Management System (CMS) as an essential tool in managing their...
[May 5, 2008, 10:18]
IP Solutions Firm Adds Collaboration Features to All-in-One Communications Software Suite
White Papers Interactive Intelligence is a global provider of unified communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. Interactive Intelligence has long recognized the benefits of building its contact...
[July 25, 2009, 1:18]
ContactCreator.service
Downloads ContactCreator is a service that will take whatever text you have selected and make an contact in your AddressBook from it. If it's only one word you have selected, it will automagically dump the word in the first name field of your new contact.
[October 9, 2007, 8:00]
NICE Systems Case Study: The Faneuil Group
White Papers The Faneuil Group is a full-service, outsourced provider of multichannel customer contact services. Faneuil Group's service center serves a variety of contact types, including order processing and fulfillment as well as inbound and outbound calls.
[July 11, 2006, 0:00]
HollerID Nametones
Downloads Put your phone to work so that when a contact calls you, your phone will literally announce the first name of the caller. An incoming call from a nametone-enhanced contact will no longer require that you grab the phone and read the display.
[November 25, 2008, 7:00]
Lost n Found
Downloads Just create a simple wallpaper with your contact information. Use Lost n Found to create custom wallpapers that can be used to add your contact information. Worried about Losing your Phone? Do you lock your iPhone or iPod Touch?
[August 20, 2009, 13:09]
FunContact
Downloads FunContact is a Windows Mobile contact manager that brings iPhone experience of contact management to your Pocket PC. Now you can scroll a contact list just with a flick of a finger. The animated switching between windows and sparkling interface...
[February 20, 2008, 16:28]
Silver Top Taxis Deploys Avaya Text-to-Speech: Benefits Speak for Themselves
White Papers Australian taxi company, Silver Top Taxis, Silver Top Taxis runs a busy contact centre that handles around 500,000 inbound customer calls per month for car bookings, trip confirmations and cancellations.
[April 28, 2007, 1:00]
Mr. Who
Downloads is a versatile contact manager. The main features include the ability to sort your contact list by name, company, title, and category. You can also create an unlimited number of mailing lists based on the primary contact list.
[December 30, 2002, 23:45]
Manufacturer Makes Millions in Increased Revenues Through Solution for Customer Data
White Papers Berlin Packaging maintained contact information on its 21,000 customers in a PeopleSoft ERP (Enterprise Resource Planning) database - but the company's sales force often updated their customer contacts only in their personal Microsoft Office...
[February 20, 2008, 0:02]
Beamer
Downloads Ever need to trade contact information with someone? With Beamer it's easy to trade contact information between two iPhones or iPod Touches. Beamer let's you send a preset card quickly and easily discovering other iPhones and iPod Touches around...
[December 19, 2009, 21:28]
