Previous
CRM mergers and takeovers set to continue
Talkback Many other on demand CRM players are also enjoying the growth of the sector. Other noticble on demand CRM rivals include Salesboom.com and Entellium Salesnet was purchased by Rightnow last month.
[June 20, 2006, 18:44]
CRM market sends mixed messages
News The market for customer relationship management (CRM) software has hit a wall. With users spending less on CRM, big vendors such as Oracle and Siebel saw "precipitous declines in licence revenues" in 2002, according to a study by Datamonitor.
[February 6, 2003, 10:43]
CRM running costs eclipse up-front pricing
News Many companies are torn over how far they should go with customer relationship management (CRM) projects, and the uncertainty is leading to massive cost overruns. But agreeing on whether an expensive CRM installation to do it will bring good return...
[February 20, 2002, 14:15]
CRM filters down to smaller companies
News Customer relationship management (CRM) software vendors that have traditionally targeted larger firms are now seeking to bring their products within the range of smaller companies. Accpac last week launched a fully hosted CRM solution for £80 a...
[January 23, 2002, 16:27]
CRM Total Cost of Ownership: Comparing Open Source Solutions to Proprietary Solutions
White Papers Customer Relationship Management (CRM) applications are well understood. What are the inherent costs that aren't conveyed when evaluating CRM solutions? This paper breaks down three important points that have significant cost associations that...
[June 19, 2006, 22:01]
Microsoft Dynamics? CRM Online
White Papers See how fast you can get your people using CRM. Give us three minutes. Will you look back on this moment as the turning point? The moment when you took your customer relationship management to the next level?
[October 7, 2008, 9:16]
CRM 101 - Building a Great Customer Relationship Management Strategy
White Papers A CRM strategy means that operations revolve around the customer and involve much more than installing any one application, embracing a new technology, or even committing to one vendor's CRM suite. CRM strategies require a cultural shift that...
[January 11, 2007, 0:00]
CRM Depends on Data Warehouse
White Papers Every step in the CRM process and every principle of the CRM approach requires tangible data about customers. To apply CRM to the entire enterprise, information must be consistent, reliable and in a usable format.
[January 11, 2007, 0:00]
CRM rivalry heats up
News All four companies compete in the market for CRM software delivered as a service over the Web, with Siebel recently returning to the fray after a two-year hiatus. CRM software is designed to help businesses streamline the way they sell, market and...
[October 20, 2003, 15:25]
CRM market will show 'gradual increase'
News In the short term, sales of CRM services will be affected by the war with Iraq, a weak economy and longer sales cycles, said an analyst with IDC. It will be a more gradual increase two years out," said Brian Bingham, an IDC programme manager for...
[April 8, 2003, 10:23]
Internet Lead Capture: CRM Product Demo
White Papers This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.
[October 28, 2009, 8:45]
CRM helped BA survive strike action
News British Airways has claimed that CRM software helped the company through a period of industrial action last year in which 900 flights were cancelled and about 100,000 customers had their travel plans disrupted.
[February 22, 2006, 14:10]
CRM back on the IT radar
News Customer relationship management (CRM) may be down but it's not quite out. The latest quarterly IT Priorities survey of around 200 UK IT managers showed although CRM has suffered from bad press and declining sales over the last two years, IT...
[November 17, 2003, 13:55]
CRM: From Strategy to Implementation - How to Maximize Its Potential!
White Papers CRM needs to be re-positioned as a shareholder value creation approach. As competition increases, so too does the need for superior CRM strategies. This webcast focuses on the key processes in CRM strategy and the critical importance of "Customer...
[May 12, 2007, 1:00]
CRM throws spotlight on full moon's effects
News Essex Medical & Forensic Services (EMFS), a medical firm, has become one of the first UK users of Microsoft's CRM 3.0 to go public with its experiences, just days before the official full launch of the product on 1 December.
[November 24, 2005, 13:35]
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
White Papers To optimize the success of company and franchisee offices, the firm implemented Microsoft Dynamics CRM version 1.2 and most recently version 3.0. The Linc Group is an international company that provides infrastructure and technical services to...
[July 3, 2008, 1:01]
Pfizer Australia - CRM Package Boosts Tendering Capabilities for Pharmaceuticals Distributor
White Papers In 2008, Pfizer Australia teamed with Microsoft Gold Partner Avanade to implement a customer relationship application based on Microsoft Dynamics CRM 4.0. Pfizer Australia is a major supplier of medicines and medical products to Australia's...
[October 28, 2009, 8:45]
CRM-gx
Downloads CRM-gx is a web-based collaboration and CRM suite for small and medium-sized businesses. CRM-gx includes many customer relationship management (CRM) and sales force automation (SFA) features, including lead management, sales forecasting, reporting...
[March 1, 2004, 7:52]
CRM: The enterprise is dead - long live the SME
News CRM horror stories of hugely expensive but inefficient implementations were commonplace. RightNow's chief executive Greg Gianforte claims that hosted CRM have succeeded this time round because of advances in the architecture.
[December 17, 2004, 14:50]
CRM: The choice just got harder
News With two extremely successful IPOs in the last six months from Salesforce.com and RightNow Technologies, CRM providers seem to have finally escaped much of the bad press the technology attracted in the late 1990s.
[November 15, 2004, 14:20]
