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Customer Intelligence in Retail: No Loyalty Card? - No Problem
White Papers The presenter of this webcast explains the retail Customer Loyalty Management Cycle and shows how it sets the agenda for generating and using Customer Intelligence to improve business performance. The presenter shows how customer intelligence...
[April 28, 2007, 1:00]
Customer Relationship Management in Retail Banking
White Papers Retail banks are facing greater challenges than ever before in executing their customer management strategies. Intensifying competition, proliferating customer contact channels, escalating attacks on customer information, rising customer...
[January 31, 2009, 4:50]
Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
White Papers Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire new customers retain existing ones and maximize their...
[January 11, 2007, 0:00]
Customer Service: The Mantra of MCC Technology
White Papers The customer was familiar with Linksys and had some Cisco equipment, so they readily agreed. A growing K-12 school district with 5 campuses and three under construction needed to find an economical way to connect classrooms, labs and buildings.
[January 11, 2008, 0:01]
Workloads for Niagara: Customer Deployments of Sun Niagara CMT Systems One Year On
White Papers This paper explores customer adoption of the Niagara processor since its market introduction in December 2005, focusing on the range of workloads that are running today on this Chip MultiThreaded (CMT) platform.
[September 11, 2007, 1:00]
Customer Retention Strategies in Action: A Communications Industry Report
White Papers As competitive pressures within the communications market continue to intensify, Communication Service Providers (CSPs) are forced to devote more resources to defending their customer base against poaching.
[April 1, 2009, 4:49]
Customer Perspective: L&T Infotech
White Papers This webcast examines SAP's implementation at its customer Larsen & Tubro Infotech.
[February 7, 2005, 23:00]
A White Paper on CRM ( Customer Relationship Management)
White Papers In fact, CRM or Customer Relationship Management is one of the fastest growing areas today. However, the focus has always been to sell the products or services, as opposed to focusing on Customer Retention.
[November 9, 2009, 5:29]
Customer Service Takes Off at Finnair With e-Business on Demand
White Papers IBM is helping Finnair move to a digital service chain that enables every customer contact to become more personalized, available as a record and integrated with related records. Estimating that more than half of its passengers will soon be using...
[November 10, 2006, 0:00]
Customer Service Portals With BEA and Documentum
White Papers And now you can provide a superior customer service experience and lower your costs at the same time - with Customer Service Portal solutions from BEA and Documentum. This webcast features an in-depth case history, live demo, and a review of the...
[July 12, 2005, 0:00]
Customer Lifecycle Management (CLM) - What Is It, and How Important Is It to Your Small Business?: Fast Approach
White Papers Customer Lifecycle Management, or CLM, is often misunderstood to be the same principle idea as Customer Relationship Management, or CRM. Customer Lifecycle Management, however, has a key difference from CRM - the added factor of time.
[January 20, 2009, 1:42]
Customer Centricity, Master Data and the "360-Degree View"
White Papers When reviewing the popular literature on customer data integration and master data management, a frequently recurring business driver is the ability to establish a "360-degree view of the customer. This concept has turned into the holy grail of...
[August 13, 2009, 1:21]
Customer Loyalty: The New Competitive Advantage
White Papers Customer loyalty might be the only sustainable competitive advantage, especially in challenging economic times. Yet, so few businesses understand how to create customer loyalty that the average U.S.company loses half of its customer base every five...
[October 19, 2007, 1:00]
Customer Perspective: BMC MAXM Database Advisor for IMS at Bank of America
White Papers The attendee of this webcast will learn how one large IMS customer implemented BMC MAXM Database Advisor for IMS. The presenter of this webcast explains why the product was implemented and how it saves time and resources.
[June 6, 2007, 1:00]
Customer Service Internet Banking Application Suite
White Papers At the same time, the solution delivers the back-end support financial institutions need to maximize customer relationships and Return On Investment (ROI). This solution provides financial institutions with an optimized e-Finance engine, based on a...
[October 6, 2006, 1:00]
Customer Loyalty: New Competitive Advantage
White Papers This white paper summarizes the results of recent research on customer loyalty, presents the case for Loyalty-based Satisfaction Measurement systems, and describes how one leading system, Siebel Satmetrix eSurveys, helps to create customer loyalty...
[June 24, 2009, 11:59]
Skype - This is "Improved" Customer Support?
Blog Comment I hope we can sort out any remaining customer support problems. Don - I've just sent you a private message.
[October 23, 2008, 9:40]
Customer Experience: The Five Essential Facts That Every Company Needs to Know
White Papers Now, an added focus on customer experience is essential. Since the vast majority of customer interactions begin over the phone, smart managers will focus on this first point of contact - especially since there's so much room for improvement there.
[March 16, 2009, 6:32]
Customer Experience Management (CEM) Technology: What, Why, and How Does It Work
White Papers Customer Experience Management (CEM) Technology delivers a significant improvement in company profitability and effectiveness by allowing companies to target desired information from customers and leverage a unified, actionable view of customer...
[July 20, 2006, 10:30]
Support Strategies: Customer Experience Management
White Papers Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value.
[November 7, 2009, 0:21]
