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Google's transition trauma
News After a few hours of fumbling around and swapping phone calls and emails, I get one of the other (Google customer service) guys to send me the validation information" to log in, he wrote on OnoTech blog.
[November 17, 2005, 9:00]
Extended ERP: The path of least resistance?
News We can get more or less real-time information from the system, and if we make a change to a customer record in one part of the system it changes everything down the line," explains Stuart Brown, the company's IT manager.
[December 12, 2003, 11:10]
HP closes in on £381m Irish deal
News HP Services also will provide some customer support and consulting and integration services. The Irish bank is already a big HP customer, having purchased a NonStop system, high-end Alpha systems, ProLiant servers as well as desktops and storage...
[April 15, 2003, 10:32]
Ellison extends support promise in PeopleSoft bid
News According to Ellison, in order for an enterprise system to provide a full picture of a customer, it needs to not only have access to general information about that customer, but it must also have access to accounting and other financial...
[June 24, 2003, 16:49]
Customers mourn loss of Dell Community Forum
News Dell's customers are lamenting the company shutting down the Customer Care message boards that have long been part of its Dell Community Forum, with some wondering about Dell's service commitment. The company notified customers of the change on...
[July 14, 2005, 9:10]
Inside Symantec's nuclear bunker
News All customer information is stored centrally and run through two filters — a "progressive threat model" that decides whether the code is a threat, and an "expert query engine". But the company is keen to point out that it doesn't supply any direct...
[November 25, 2005, 12:10]
Comdex: Mercedes Benz rolls into town
News Enders is excited by the potential to deepen the customer relationship with Mercedes Benz drivers. There is great potential for this voice of Mercedes Benz to earn greater customer loyalty, said Enders.
[November 20, 2000, 14:54]
Computer makers ignore customer emails
News Computer manufacturers have come bottom in a survery designed to test online retailers' responses to customer emails, with some of the biggest names failing to respond to emails at all. And the Tiny Web site had no email contact address, relying on...
[April 30, 2001, 12:16]
Live Webinar: Enhance Customer Experience and Increase Employee Productivity with Google Enterprise Solutions for Retail
White Papers However, in the existing maze of technologies, finding simple solutions to enhance customer experience or to increase internal productivity can be quite challenging. Solutions to Enhance Customer Experience:
[April 7, 2008, 16:46]
IBM gives business apps hardware speed boost
News First, the database portion of core business software for jobs such as enterprise resource planning and customer relationship management. Second are business intelligence tasks, in which companies sift through data as it arrives to find patterns...
[January 27, 2006, 9:50]
Researchers devise chip and PIN crack
News In the scenario, as explained to ZDNet UK by Drimer, a customer attempts to pay a restaurant bill. Chip and PIN, introduced last year, is a security measure in which a customer must enter a four-digit code when they use a credit or debit card.
[February 6, 2007, 6:00]
Oracle will not sell PeopleSoft products
News PeopleSoft customers reacted cautiously on Friday to the possibility of an Oracle buyout, with some of them worrying that the deal would hinder customer support. Jen Ibanez, director of operations for Denver-based staffing management company Remy...
[June 9, 2003, 10:17]
IBM to tame wild data
News For example, an accurate record of customer interactions would avoid two separate divisions of the same company sending marketing offers to the same customer. IBM said it has released a rebranded product for tracking customer data, called WebSphere...
[November 15, 2005, 9:20]
Kennel Manager
Downloads Each customer can have any number of pets allocated to them and when a booking is made all or just one or more of the customer's pets can be added to the booking. It uses a password protected database to store all the information and it uses a...
[March 6, 2006, 7:00]
Amazon's gender stereotyping patent slammed
News may greet a registered customer who visits Amazon in the future, according to the patent claim. Amazon says it hasn't put the "systems and methods" covered by the patent to use, so it isn't monitoring customer review pages yet.
[March 15, 2005, 8:30]
Today's CIOs must 'fulfil revenue targets'
News According to MIT's Weill, there are four distinct categories of chief information officer: the "services CIO" manages and provides the IT infrastructure; the "embedded CIO" works closely with non-IT colleagues on corporate and business strategies...
[February 1, 2008, 10:07]
Bulldog fixes broadband problems
Talkback Should you require any further information please do not hesitate to reply back to us or call Customer Services on our free phone number 0800 404 8151. Only today, after waiting an hour, did I manage to talk to a very helpful (I'm sure this must...
[July 22, 2005, 10:43]
Sun mimics Microsoft in Solaris release
News Sun's strategy is to provide "integratable" software products, meaning that a customer still can use BEA's app server instead of Sun's with no complications. For example app server software can create online catalogue pages on the fly or run...
[May 22, 2002, 9:06]
Revealed: Tech's top risk areas for cost and security
News Inefficient printers: More than 50 percent of printers at one BDNA customer did not have the capability to print on both sides of paper. Unused PCs: One customer outsourcing the management of 70,000 PCs was paying for around 3,500 machines that...
[May 30, 2008, 8:32]
Surveillance 2: They're behind you!
News Today, e-commerce and the practice of gathering customer data, or profiling, spark vociferous debates about personal privacy. By analysing prior purchases, for example, the site generates customised lists of recommended books, CDs and videos each...
[February 24, 2000, 15:46]
