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Trucking Firm Streamlines Operations by $3 Million While Boosting Customer Service
White Papers Trucking customers increasingly expect real-time, online access to information about their pickups and deliveries. But Dependable Highway Express (DHE) was still using paper forms that it could only input into its systems at the end of the day.
[November 10, 2006, 0:00]
Leading French Retailer Chooses Red Hat for Critical Sales and Customer Service System
White Papers Lapeyre, a leading manufacturer and distributor of home improvement products in Europe, relies on enterprise Linux to run Cameleon, the graphic application package used to design living spaces for their customers.
[May 15, 2007, 1:00]
Verestar Vision Offers Improved Customer Service
White Papers Vision is a comprehensive system that enables organizations to manage, coordinate, and synchronize service delivery and business-planning components via a tightly integrated yet flexible foundation. ExcelaCom focuses on end-to-end solutions for the...
[July 3, 2007, 1:00]
Continental Dispatch Accelerates Customer Service With Hosted Contact Center System
White Papers Unlike other roadside assistance providers, Pop-A-Lock provides its car door unlocking service free to the public during life-threatening circumstances - most often when a child is locked in a vehicle.
[January 23, 2007, 0:00]
e-Services Group Improves Customer Service and Increases Productivity With Avaya Contact Center Solutions
White Papers As larger U.S.and international corporations entrust Jamaican call center outsourcer, eServices Group, with the vital responsibility of speaking with their customers for everything from VCR troubleshooting to verifying health coverage, the...
[September 5, 2006, 0:00]
SI2M Controls IT Costs for Better Customer Service
White Papers Set up in July 2004, SI2M is the information technology joint subsidiary (GIE) of three social insurance groups, Mederic, Malakoff and the Reunion Pension Fund (CRR). SI2M wanted to run business activities better and provide " to " allocation...
[December 8, 2006, 9:35]
Bussan Auto Finance India Optimizes Customer Service With End-to-End Loan Management System
White Papers Bussan Auto Finance India (BAF) wanted to implement a proven loan management system to support the launch of the business in India and avoid customization where possible to ensure a speedy rollout. The challenge was to select a system that manages...
[July 30, 2009, 1:21]
The Commonwealth Bank Delivers Exceptional Customer Service Using InfraEnterprise
White Papers With transaction services being heavily process based, an obvious means to delivering improved service was to improve process delivery. The Commonwealth Bank achieved this with a 'people, process and technology' approach: specifically by...
[July 9, 2009, 3:11]
Accountancy Provider Transforms Customer Service With Business Management Solutions
White Papers Inflexible systems at Freelance World hindered its ability to provide an efficient service. Microsoft Gold Certified Partner Codify helped the accountancy provider deploy Microsoft Dynamics AX 2009 and Microsoft Dynamics CRM 4.0 business management...
[November 19, 2009, 0:21]
SmartDraw in Business Process Management: Ringing SmartDraw for Customer Service Call Diagrams
White Papers California-based OutsourceIT develops solutions to improve process management and workflow. The company specializes in Interactive Voice Response (IVR) systems, which allow live callers to interact with a database of set options and prompts.
[May 27, 2004, 0:00]
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
White Papers As a service business, building a book of clients through prospecting, as well as retaining current customers, are key to the company's long-term success. The Linc Group is an international company that provides infrastructure and technical...
[July 3, 2008, 1:01]
Sophisticated IVR Technology Transforms Customer Service for Leading UK Bank
White Papers Lloyds TSB wanted to enable a leading UK bank to consolidate all its telephone numbers onto a single number gateway, with Interactive Voice Response (IVR) as a common interface. The bank deployed Nortel for its solution and implemented Nortel Voice...
[June 25, 2008, 1:01]
Siteman Boosts Customer Service With IBM System p and Linux
White Papers Siteman AS is a Norwegian provider of hosted content management solutions. The company wanted to support continuing rapid growth of client base without increasing internal headcount; increase capacity of hosting systems without requiring investment...
[April 5, 2007, 1:00]
Adobe LiveCycle ES: Engaging Beyond the Enterprise to Improve Customer Satisfaction and Service Delivery
White Papers Engaging external stakeholders is critical to future business success. With Adobe LiveCycle ES, organizations can build a bridge between internal systems and external users that will improve data collection, streamline business processes, and...
[April 3, 2008, 1:02]
One Tech Uses Intel vPro Processor Technology to Reduce Service Costs and Improve Customer ROI
White Papers One Tech, LLC.is an IT service provider and hardware reseller that began as an accounting firm and now operates as a fully owned subsidiary of that firm. One Tech wanted to attract and retain talented personnel and improve response times and reduce...
[January 1, 2009, 0:00]
Excellent printer at very competitive price point and with the best customer support and warranty service on the market
Member Review I have owned this printer for nearly two months, and having put it through its paces I can recommend this product without reservation. The only caveat is that when warming-up (less than 10 seconds) the printer sounds like a herd of wild horses at...
[September 14, 2004, 15:52]
BEIT Systemhaus GmbH Creates B2B Portal for Efficient Customer Inquiries and Optimal Service
White Papers For many years, adp Gauselmann GmbH has been the mainstay of the Gauselmann Group's national business, which includes the development, production, and sale of gaming machines both with and without money prizes.
[November 3, 2007, 0:00]
Optimizing Customer-Facing Operations Through Service-Oriented Applications by Ziff Davis and Comergent
White Papers By making it easier for customers to do business with you, however and wherever they choose, service-oriented eBusiness applications improve sales and accelerate order fulfillment. Download this in-depth white paper to learn about the value of...
[December 8, 2008, 7:44]
Boost Revenue and Customer Satisfaction With Managed Application-Acceleration Service
White Papers A burgeoning global trend toward branch-infrastructure consolidation is creating a significant new managed-service opportunity. Service providers can meet this need by offering a managed application-acceleration service in conjunction with their...
[June 13, 2008, 1:01]
A Service and Content Provider Uses mySAP Customer Relationship Management to Increase Customer Loyalty and Cut Costs
White Papers The Spanish company turned to the mySAP Customer Relationship Management (mySAP CRM) solution for better sales management and reporting to improve sales performance. Editorial Aranzadi S.A.a provider of content services for law professionals...
[September 14, 2007, 1:00]
