Previous
ITIL V3 Improves Information Security Management
White Papers ITIL (IT Infrastructure Library) is a best practices framework that helps businesses aligns their IT services with their business objectives. The ITIL V3 framework is the newest version of ITIL and was released as a refresh to V2 in 2007.
[February 10, 2009, 0:20]
ITIL Curriculum Planner
White Papers IBM IT Education Services can help you develop an ITIL education program to support your ITIL skills development or to achieve your ITIL certification objectives. IBM is constantly improving the effectiveness of their ITIL programs and many new...
[March 17, 2006, 0:01]
ITIL Basics - Finance Management
White Papers This webcast offers a quick introduction to those who are just learning about ITIL. The webcast provides information on ITIL and Finance Management.
[April 19, 2006, 0:00]
ITIL Basics - Capacity Management
White Papers The webcast provides information on ITIL Capacity Management. Capacity Management is the discipline that ensures IT infrastructure is provided at the right time in the right volume at the right price, and ensuring that IT is used in the most...
[April 19, 2006, 0:00]
ITIL Basics - Availability Management
White Papers The webcast provides information on ITIL Availability Management. Availability Management is the practice of identifying levels of IT Service availability for use in Service Level Reviews with Customers.
[April 19, 2006, 0:00]
The IT Infrastructure Library (ITIL) in the Application Development Lifecycle
White Papers This webcast looks at best practices in IT Service Management utilizing the IT Infrastructure Library (ITIL) process framework. The webcast will discuss the changing work practices and compliance requirements that are driving new behaviors and the...
[April 19, 2006, 0:00]
ITIL Fast Time to Value
White Papers ITIL (Information Technology Infrastructure Library) is a set of best practices and guidelines that define an integrated, process-based approach for managing information technology services. This webcast discusses: ITIL momentum, service delivery...
[April 19, 2006, 0:00]
ITIL Basics - Continuity Management
White Papers This webcast provides information on ITIL Continuity Management. Continuity management is the process by which plans are put in place and managed to ensure that IT Services can recover and continue should a serious incident occur.
[April 19, 2006, 0:00]
ITIL Service Management Practices V3 Qualifications Scheme
White Papers ITIL is Best Practice IT Service Management which is used by many hundreds of organizations around the world. A whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting certification and...
[February 10, 2009, 0:20]
ITIL Based Service Level Management if SLAs Cover Security
White Papers SLM is one of ITIL modules that are widely used within the IT service industry. The paper identified some weaknesses in how SLM is developed in ITIL environment if Service Level Agreement (SLA) has cover Security.
[February 10, 2009, 0:20]
ITIL for the Small and Mid-Sized Business (SMB)
White Papers SMBs can achieve these goals by delivering service management based on the industry's guiding principles - ITIL (Information Technology Infrastructure Library). This white paper discusses how SMBs can implement core ITIL best practices to improve...
[May 4, 2007, 6:58]
ITIL Version 3, The Future Is Here
White Papers ITIL's chief architect, Sharon Taylor, has authored the whitepaper to help the ITSM community understand the changes to ITIL and how the new version, due to be launched May 30th 2007, will provide major benefits to existing ITIL practitioners, and...
[May 31, 2007, 1:00]
ITIL - Service Approach for Siemens Enterprise Communications
White Papers The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the ITIL model and using it to drive portfolio and...
[October 9, 2008, 1:01]
ITIL: How to Build an Actionable IT Service Catalog
White Papers The ITIL® (IT Infrastructure Library) framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical...
[September 21, 2005, 3:00]
ITIL V3 Relevance to a Mature Process Organization
White Papers Since the release of ITIL V3 in May 2007, quite a few questions have been raised on how this impacts organizations that have already implemented ITIL V2. This paper discusses the evaluation of Wipro's mature ISO20K processes against the best...
[May 19, 2009, 1:18]
ITIL V3 and ISO/IEC 20000
White Papers This paper outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently. It does not cover changes that mean ITIL V3 is...
[November 14, 2009, 0:21]
IT Service Management Tools: Information Technology Infrastructure Library (ITIL) Compatibility Considerations
White Papers The final result is the growing adoption of ITIL as a standard and the requirement for implementing software solutions to automate the processes described within the framework. The focus of IT management is shifting from technology management to...
[November 9, 2009, 4:07]
ITIL for Service Level Management
White Papers With the growing interest in Service Level Management (SLM) the IT Infrastructure Library (ITIL) is receiving increasing interest and attention. In this seminar you will learn about the basic components of ITIL, How ITIL can be leveraged for SLM...
[December 14, 2004, 23:00]
Use Product Solutions From IBM Tivoli Software to Align With the Best Practices of the Information Technology Infrastructure Library (ITIL)
White Papers ITIL's best-practice approach is outlined in a series of seven books. Using this collection of best practices, ITIL helps align technology services with business needs, while helping to achieve a return on the technology investment.
[March 15, 2006, 0:01]
Euclid: Solutions - ITIL/ ITSM
White Papers ITIL is the most comprehensive and respected source of information about IT processes ever written for organizations seeking to implement IT service management. Successful companies and governments worldwide have adopted ITIL.
[August 1, 2007, 23:30]
