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Knowledge Sharing Across Agencies and States Provides for Smarter Procurement
White Papers To eliminate redundant processes, retain knowledge, and save costs, the Illinois Department of Central Management Services created a Knowledge Management (KM) system that consolidates procurement resources from all agencies and other states into...
[January 18, 2008, 0:01]
MS readies next-generation software
News Six months after Windows 2000 ships, Microsoft is aiming to deploy new knowledge management applications, code-named Tahoe and Polar Server. With the new offerings, Microsoft is aiming squarely at archrival Lotus Development, which unveiled its...
[February 12, 1999, 9:00]
Lotus delays Raven until end of April
News Lotus Development's two-year-old knowledge management project, Raven, has hit another snag. If more people indicate that a document is valuable, then the strength to that affinity of the particular topic increases and the system gets more accurate...
[April 6, 2001, 11:08]
SupportPortal
Downloads AJAX/PHP web based help desk and customer support solution with Ticket and E-mail management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in...
[March 23, 2009, 4:24]
Cashing in on employees' knowledge
News So many organisations have caught on to the knowledge-sharing buzz, in fact, that statistics estimate that up to 80 percent of Fortune 500 companies are looking into a knowledge management initiative.
[June 27, 2001, 13:58]
Justifying a Knowledge-Enabled CRM Initiative
White Papers Many KM (Knowledge Management) and KM-like initiatives received the go-ahead more on gut instinct than hard facts. Knowledge-enabled CRM, or KCRM, which conflates knowledge management practices with CRM, is one area where hard facts should be in...
[January 11, 2007, 0:00]
Singapore's future lies in services, says WTO
News With China's rising importance as a production hub, mature countries such as Singapore should turn to exporting its knowledge-management expertise in the form of services to stay relevant in the global economy.
[July 10, 2002, 8:32]
Using Steady-State TCP Behavior for Proactive Queue Management
White Papers This paper describes and evaluates the use of steady-state TCP behavior knowledge for Proactive Queue Management (PQM). It shows how routers can use flow parameters and the knowledge of TCP end-host behavior to intelligently mark packets to prevent...
[December 20, 2007, 0:01]
ATLAS - The Rapid Deployment Tool for ITIL Implementation
White Papers ATLAS provides access to ITIL process templates, rapid deployment guides, strategic guidance and more, all in a secure, web-hosted knowledge management system. ATLAS is a secure, web hosted knowledge management environment containing Pink Elephants...
[January 23, 2007, 0:00]
Improving Service & Support with Service Resolution Management (SRM)
White Papers SRM addresses these obstacles by combining intelligent search and knowledge management with business process support, authoring workflows and next-generation self-service to achieve: Previous point technologies such as search engines, scripting...
[December 5, 2006, 11:57]
Project Management: Still More Art Than Science
White Papers A key resource to many project managers today is the Project Management Institutes Project Management Body of Knowledge (PMBOK), which provides the manager with generally accepted processes, tools, and techniques of project management.
[December 13, 2005, 0:01]
Break the Vicious Cycle - The Goals of Storage Management
White Papers Intelligent Storage Management Solutions from Computer Associates Int.provides the knowledge, power and ability to take control of an out of control environment and show real business value to your company.
[November 17, 2005, 23:00]
Technical White Paper for LSP Manager
White Papers This paper introduces the critical technology and typical application of LSP Manager solution for network engineer and network administrator, who must have basic knowledge of MPLS and MPLS TE as well as the IP network management basic knowledge.
[October 1, 2008, 1:01]
Raytheon Six Sigma: Building a Corporate Culture
White Papers Raytheon produced a customized solution, Raytheon Six Sigma, which integrated knowledge management, cultural development, and successfully included customers and suppliers. Raytheon Six Sigma placed heavy emphasis on customer and supplier wants and...
[December 12, 2006, 4:43]
Salesforce expands platform with InStranet buy
News InStranet makes so-called 'knowledge-base management' software, which can improve companies' self-service support functions by making it easier for customers to find answers to common support questions.
[August 20, 2008, 8:51]
10 Steps to Justifying a Learning Management System for Your Partner and Supplier Training
White Papers Many organizations have implemented learning and knowledge management strategies for their partner programs, backed by a Learning Management System (LMS), to bridge this gap between internal and external stakeholders.
[October 24, 2007, 1:00]
IndeX
Downloads IndeX features: Aimed at corporate knowledge management Ensure busy executives always have key information available to them. Integrates effectively into your knowledge management systems. Puts your company directory on PDAs: IndeX includes an...
[May 8, 2002, 8:00]
Web Help Desk Pro
Downloads This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email...
[November 25, 2009, 14:44]
Pathfinder Helps Fortune 50 Investment Bank Improve Operational Efficiency
White Papers Pathfinder collaborated with Diamond Management and Technology Consultants to implement a corporate desktop and knowledge management solution, with Pathfinder providing technical architecture, development and design, and Diamond providing business...
[March 10, 2009, 0:21]
Telecom Giant Seeks to Maintain Market Leadership Through Superior Customer Service
White Papers Aliant wanted a knowledge management solution trusted by other large telecom companies and a vendor who would infuse industry best practices into Aliant's customer interaction and knowledge management processes.
[July 11, 2006, 0:00]
