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CA Relies on Its Own Unicenter Network and Systems Management r11.1 and Unicenter Service Desk r11.2 Solutions to Ensure Service Availability Company-Wide
White Papers This was solved by implementation of CA's Unicenter Network and Systems Management (NSM) r11.1 solution and CA's Unicenter Service Desk r11.2 - a solution set from the company's Business Service Optimization offerings.
[March 9, 2007, 0:00]
Wireless Service Provider Streamlines Content Management, Accelerates Delivery of New Solutions
White Papers Midwest Wireless needed a solution that would free Web developers from having to service marketing-driven content changes. As a solution Microsoft Content Management Server freed developers from day-to-day content management.
[July 3, 2007, 1:00]
User Controlled Lightpath Management System Based on a Service Oriented Architecture
White Papers The system is designed and implemented based on a Service Oriented Architecture and Web Services Resource Framework (WSRF) specifications. This paper describes a User Controlled Lightpath provisioning and configuration management system.
[March 22, 2007, 0:00]
TechNet Webcast: Administration and Management of the Live Meeting Service (Level 200)
White Papers This webcast walk through administering and managing the Microsoft Office Live Meeting Service. It covers creating and managing user accounts; storage management; managing a Live Meeting Conference Center, including setting roles, policies, and...
[March 25, 2008, 0:01]
BEA Systems, Inc.: Knowledge Management Portal Implemented on a Service-Oriented Architecture
White Papers Therefore, BEA deployed a knowledge management portal-known as Knowledge Express-on a service-oriented architecture (SOA). Ensuring the worldwide sales force had ready access to all of its internal tools, customer information, and most current...
[May 8, 2009, 4:47]
City Enhances Service Delivery With Automated Request Management
White Papers Bellevue wanted its solution to manage every service request, from the simplest to the most complex, enhance citizen self-service, integrate case management across city departments, and centralize reporting.
[July 27, 2009, 1:20]
Gain a Competitive Edge with Automated Network Configuration Management (NCM): A Wireless Network Service Provider Case Study
White Papers Find out how the Opsware Network Automation System is enabling a leading wireless Internet service provider to achieve dramatic cost and productivity improvements at a time when the size of its network is actually doubling each year.
[August 1, 2007, 16:28]
Event Management Firm Provides Software as a Service Using SQL Server 2008
White Papers As a Payment Card Industry Level 1 Service Provider, the company is interested in security and performance, which is why it is upgrading to Microsoft SQL Server 2008. With customers in all 50 states and 15 countries, ServiceU is a leader in the...
[June 26, 2009, 1:04]
Standardizing on Veritas Data Center Management Software From Symantec to Hit Service Levels and Cost Targets
White Papers It also optimizes these data centers to meet cost and service-level targets, using data center management tools from Symantec Corporation. It's challenging to manage one data center - EDS manages over 100.
[January 18, 2008, 0:01]
Israel's Largest Insurance Company Increases Efficiency and Improves Customer Service With the mySAP Customer Relationship Management Solution
White Papers The company chose the mySAP Customer Relationship Management solution for a unified, comprehensive view of customer data; improved efficiency; and enhanced customer service. But Clal's customer service processes needed improvement.
[January 4, 2006, 23:00]
Fast-Growing Hosting Service Provider Centralizes and Simplifies Server Management
White Papers RackForce was the first hosting service provider to bring Microsoft Virtual Server 2005 R2 technology to market. Enterprise-ready and easy to administer, Microsoft System Center Virtual Machine Manager lets RackForce centralize and vastly improve...
[March 1, 2008, 0:02]
IT Services Supplier Boosts Service to GPs With Streamlined Operations Management
White Papers It needed a management solution that: better monitored service performance, lowered the total cost of ownership, helped INPS scale services easily to accommodate 6,000 new GPs and aligned INPS better with NHS Connecting for Health strategy to...
[April 26, 2008, 1:02]
Selects mySAP Customer Relationship Management to Increase Sales and Improve Customer Service
White Papers Aral Lubricants, a market leader in automotive and industrial lubricants, saw a new opportunity to expand its direct sales channels and improve the quality of its customer service. By implementing the SAP Markets Online Store (a key e-selling...
[September 28, 2007, 1:00]
Zions Management Services Company Delivers More Reliable Customer Service and Improves Operational Ef?ciency
White Papers To help simplify its IT support burden, Zions Management Services Company decided to expand its existing service optimization capabilities. The company deployed CA for its solution, by freeing up 40 person-days a year and increasing IT availability...
[June 12, 2008, 1:01]
Denial of Service Attacks and Defenses in Decentralized Trust Management
White Papers This paper studies low-bandwidth Denial-of-Service (DoS) attacks that exploit the existence of trust management systems to deplete server resources. Trust management is an approach to scalable and flexible access control in decentralized systems.
[October 14, 2008, 1:01]
Leading Technical Service Provider in Germany to Centralize Document Management With the 2007 Microsoft Office System
White Papers The TUV NORD Group (TUV NORD), one of Germany's largest technical service providers, specializes in technical safety, environmental protection, and conformity assessment of management systems and products.
[November 1, 2006, 0:00]
Configuration Management Database (CMDB): Cornerstone of ITIL-Based Integrated Service Support
White Papers Typically, the solution has been to consolidate this data together into a single database, shared by all relevant service applications, as dictated by a particular process. This paper discusses the function, benefits, and importance of a CMDB and...
[January 3, 2006, 0:01]
A Service-Oriented Framework for Sustainability Appraisal and Knowledge Management
White Papers This paper proposes a service-oriented framework and architecture for integrated sustainability knowledge management in construction. The objective was to identify problem areas in infrastructure design and construction management practice as they...
[March 21, 2007, 0:00]
Adobe Delivers Employee Self-Service Through Portal With mySAP ERP Human Capital Management
White Papers The solution and services offered were mySAP ERP Human Capital management, SAP Employee Self-Service, SAP Business Intelligence, a component of the SAP NetWeaver platform. The key benefits were a single portal for all HR data made tasks easier and...
[January 6, 2005, 23:00]
Abilene ISD Increases Issue Close Rate by 200%, and Reduces Response Times by 40% With CA Unicenter Service Desk and CA's Desktop and Server Management
White Papers AISD deployed CA's Unicenter Service Desk and Desktop and Server Management solutions. The Abilene ISD (AISD) is a top rated (17th in the entire U.S.school district serving approximately 17,000 students spread across 32 sites in the metropolitan area.
[March 9, 2007, 0:00]
