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Reducing Returns Fraud While Delivering a Superior Shopping Experience
White Papers Returns management strategy should be flexible enough to treat each type of customer differently. The balance of this paper outlines in more detail the elements of an effective returns management solution that will enable to improve customer...
[November 7, 2007, 0:00]
Does your enterprise have the right tools to manage e-mail effectively? Get a free report sample
White Papers The new E-mail Archiving & Management Report from CMS Watch will help your team make informed e-mail archiving and management technology strategy and buying decisions. The report provides an overview of leading EAM products and EAM best practices...
[March 18, 2009, 20:16]
When Content Matters: County of San Diego on Their ECM Deployment
White Papers This webcast discusses what factors the County of San Diego considered when developing their content management strategy for applications as diverse as geographic survey records and job application processes.
[September 21, 2006, 0:00]
Customer Experience Happens in the Contact Center
White Papers The contact center's role in a customer experience management strategy cannot be underestimated. Consumers perceive that a company's ability to respond to a problem or request has a higher influence on an excellent experience than any other attribute.
[July 25, 2006, 3:16]
Enable IT to Deliver Services to the Business More Efficiently: Help Meet Business Service Demands While Minimizing Costs
White Papers This white paper helps to understand the innovative IBM IT Service Management strategy and the leading-edge, comprehensive suite of IBM products that help organizations achieve efficiencies and drive flexibility.
[April 21, 2007, 1:00]
Microsoft Webcast: Desktop Management With System Center Solutions for the IT Manager (Level 200)
White Papers With desktop management consuming the bulk of IT labor costs at many companies, an effective desktop management strategy is crucial to reducing total cost of ownership and creating a more agile IT organization.
[April 10, 2008, 1:02]
Enhancing Availability With Configuration Management: Using Veritas Configuration Manager to More Effectively Manage the IT Infrastructure and Help Prevent Downtime
White Papers A comprehensive configuration management strategy that targets people and process issues is critical to maintaining availability. Veritas Configuration Manager gives system administrators the data and visibility they need to more effectively manage...
[August 5, 2009, 1:21]
Get Application Aware With Your Cisco Network Devices
White Papers An important part of shifting a network management strategy from up/down availability measurements to one based on performance is moving beyond a limited, "Device-aware" approach to a focus on application delivery - an "Application-aware" approach.
[July 10, 2009, 1:51]
Survey Says: CMDBs Enable Highly Effective Change and Configuration Management
White Papers Change and Configuration Management (CCM) is one of the most fundamental building blocks supporting any type of business and IT service management strategy. Configuration Management DataBases (CMDBs) provide an alternative to these costly, error...
[April 19, 2006, 1:01]
Ivis JBoost
Downloads Web Security Management Presentation Management Globalization Strategy Using JBoost's administrative management console, web and security administrators are able to quickly and securely administrate users, groups, roles, policies, and...
[June 16, 2004, 8:00]
Understand What's in ITIL's ICT Infrastructure Management
White Papers If so find out in this webcast and see how it fits into BMC Software's Business Service Management strategy. Have you ever wondered what's covered within the ICT Infrastructure Management book from ITIL?
[November 9, 2005, 23:00]
Perfect Service
Downloads Gwen needs your help managing her restaurant in this strategy meets time-management game. Show her your management skill by picking the right crew, assigning them jobs, and using their special abilities to keep the service perfect.
[February 19, 2009, 13:36]
Best Practices in Information Lifecycle Management for Private Sector Compliance
White Papers Compliance is a significant component of a successful information lifecycle management (ILM) strategy. An ILM approach to addressing compliance can help you meet compliance requirements at the lowest possible cost.
[May 16, 2008, 8:06]
Why BMC is backing Cisco's datacentre strategy
News Executives from BMC Software had good reason to look cheerful when Cisco set out its strategy on Monday to change the face of datacentres. ZDNet UK talked to Jim Grant, BMC's senior vice president for strategy, to find out what the agreement with...
[March 18, 2009, 8:13]
The HP OpenView Solution for Management of ATM/POS Environments: Technical Blueprint
White Papers This paper describes three parts of the HP ATM/POS management strategy: change and configuration management, network, system and application management, and incident, change and service management. Financial institutions are required to implement a...
[March 3, 2006, 0:01]
Cubus Embeds Unrivalled Performance and Scalability Into First-to-Market Project and Strategy Planning Tool
White Papers Cubus wanted to build on success of Cubis' customizable, Excel-based planning tool, ABC for OLAP, with a solution that consolidates project management, financial management, and strategy management and enable clients to replace disconnected...
[July 30, 2009, 1:21]
The IBM Visibility. Control. Automation. Service Management Needs Assessment
White Papers Choose the IT Organization survey to assess where you are today and how you can plan the next steps in your service management strategy and implementation. Automation.™ Service Management Needs Assessment consists of two, short 15-question surveys.
[March 26, 2009, 23:00]
Oxiteno Case: Budgeting and the BSC
White Papers The Balanced Scorecard methodology considers the integration between Budgeting and the BSC as the major pillar in the management principles of a strategy focused organization: making strategy a continuous process.
[April 27, 2005, 0:00]
The Role of Tape Automation in Information Lifecycle Management
White Papers Information Lifecycle Management (ILM) is a strategy that maximizes attainment of service levels at the lowest possible cost. The purpose of this paper is to clearly define the role of tape automation in information lifecycle management and to help...
[June 7, 2006, 1:00]
Helping the UK's Leading Mobile Virtual Network Operator Achieve the PAS56 Business Continuity Standard
White Papers Virgin Mobile needed to sharpen its business continuity management capability and overall strategy. Working with Symantec Consulting Services, the UK's largest virtual mobile network operator developed and rolled-out a comprehensive Business...
[December 23, 2006, 0:00]
